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“excellent holiday”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
COUNTY DURHAM
1 review
“excellent holiday”
5 of 5 bubbles Reviewed August 24, 2009

Excellent hotel, cleaniness, food, helpful and friendly staff -10/10.
As a family we could not fault anything, rooms very spacious and well maintained, hotel and pool/pool area immaculate. Food spot on-excellent selecion, well cooked and to a very high standard.
Would and will recommend the Bitacora to anybody wanting a holiday in Las Americas.
Our family holiday was made up of 5 adults, 2 children (11 & 8) and baby (1), and we throughly enjoyed it and all of us would go back.
We would like to thank all the staff at the Bitacora for helping us have a great and relaxing holiday

Stayed August 2009, traveled with family
Helpful?
Thank FAMILYCODURHAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, September 16, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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England
1 review
3 of 5 bubbles Reviewed August 23, 2009

We had a fantastic stay at the Bitacora, rooms were good size and cleaned everyday. Food was fantastic I could'nt think of anything they did'nt have at breakfast - the omelettes were superb, supper was also lovely, you could'nt fault the food. No inflatables were allowed in the top pool, only the lower one. We visited Siam Park & Loro Parque which were fantastic days out. There is a Sunday Market in Los Cristianos, don't accept thier first price be prepared to barter! The shops at the Safari centre are worth a visit especially in the evening when the light and sound show is on at the fountains. I would definatley visit Tenerife again and would recommend the Bitacora.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunnysun08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 23, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
1 review
5 of 5 bubbles Reviewed August 11, 2009

Me and the rest of the family of 4 spent two weeks at this hotel, and honestly it was the best holiday we have ever been on! The reception staff were brilliantly proffesional and friendly, as were all the waiting staff. The food was simply outstanding with the all you can eat buffet offering a great variety every night. The rooms were no fabulous and we had a few problems with them, however the reception were very good about these and had them sorted very quickly. The pool was unbeleivably well kept and were extremely safe. There was so much for everyone to do, including : Soft Supervised Play area, games room, as well as activities run by the hotel free of charge every hour (which, if you won, you would get a prize at the evenng presentation). This was a brlliant holiday and i would highly recommend it to anyone.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeanHolmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 23, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hull
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 6, 2009

rooms are very dated !! not family orientated in a lot of guests eyes we spoke to during our 2wk stay.. very very strict at the pool with children , having the whistle blown at them for meerly playing !! , entertainment apsalutly horrendous apart from the odd 1 - 2 nights we was so bored on the eveings it was unreal - apparantly speaking to other guests that were there & had been before said the hotel had gone downhill over the years , previously it had good entertainment , better food and so on, we had no problems at all with the restaurant side it was amazingly clean with lots of choice too . this hotel is very pricey too ie. i smirnoff ice is 5e 30- compared to the shop across the road which most of the hotel was buyimg from was 1e 15. childrens cocktails which is pure juice's was 5e 50 apsalute extortionate !! also not keen on how childrens play area which is good but no security on signing them in & out they can just leave on there own accord which is not good !! had great days out at loro parque & siam park- both wicked !! we will therfore never use this hotel again & again the other guests we spoke too agreed that they will not be returning either . HAPPY HOLIDAYS .....

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lisakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, September 19, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 29, 2009

Enjoyed the hotel very central,good food. Only downside we asked for a pool view which we did not get and to upgrade they wanted 9 euros PER PERSON per night.
Also you were not allowed to use mini bar as fridge,but they will hire it to you. Best to cool your drinks in it at night and then change them in the morning or they will leave you a note saying you can hire the fridge.It was a good hotel and if you are looking for a good supermarket turn right outside hotel then left 200 yards uphill there is a new large supermarket. If you are looking for good pubs THE STRIP is nearby turn right outside hotel turn left turn right just after vulcano hotel 300 yards you are there.Another great karaoke bar is the star bar if you are looking for it get a taxi to the bouganville and it is acrooss the road, great bar you must try it.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allanPaisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, September 25, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 28, 2009

First time to stay here and really loved the food.However I did find the restaurant staff a little too busy to be friendly.
Booked a superior room which was a little on the small side for 4 people.
Would return to this hotel as it is very central and the food is superb.Also there is a fun waterslide for the kids and adults to enjoy.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexandJames_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 25, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed July 27, 2009

Our family consisted of a young married couple, one young family with a child of three and a couple in their 60's and we found that the hotel suited the bill for everyone. We had requested pool view rooms, although we didn't pay for an upgrade, and the hotel staff, whom I simply could not fault on any level, met our request. The rooms are very spacious with high standards of cleanliness and very good bathrooms. We were half board and found the restaurant to be fabulous. The range of dishes and the quality of food were marvellous and as it's presented in a buffet style both for breakfast and dinner you could have as many courses as your straining belt can handle! The staff at the hotel, especially in the restaurant, are meticulous and utterly professional. They flit about constantly ensuring every empty plate is collected and each table reset in the blink of an eye. They were also extremely friendly towards the many children in the hotel despite their attention to their duties. There are certainly a lot of children at this hotel and although there is a separate pool for them they are permitted to use the adult pool albeit without any inflatables which may inhibit any serious swimming for those with this in mind. The resort is clean and flat with a good range of shops, some very expensive, and lots of nice cafes although perhaps a little samey. The more lively entertainment strip "Veronica's" is a cheap and fairly nasty teen/20's street of bars and clubs and is reasonably close to the hotel but even in high season we didn't even hear it at night when out on the balcony and we certainly didn't see any trouble. Personally we preferred Americas to Los Cristianos, the neighbouring resort, because it was a little more commercial with all that entails; a little more buzz for people-watching over a drink and it seemed, at least in early July, to be a safe, well-policed environment. Overall the hotel really made the holiday for us and we certainly would hope to book again.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Waltonsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 19, 2013
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Property: Spring Hotel Bitacora
Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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