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“Large clean rooms, very friendly, helpful staff”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
New Jersey
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Large clean rooms, very friendly, helpful staff”
Reviewed May 6, 2009

The hotel Bitacora was a great deal for the money. The rooms are large, well-equipped, clean, etc. It is located just two blocks from the beach and has a great pool area. The hotel also has a dining room and if you purchase either full or half board, you will have a decent meal [it is a buffet with many choices]. The staff is very, very friendly and helpful. It was a pleasure to deal with them and really made this a memorable hotel stay. Every evening there is a different show at the hotel and if that does not suit your taste, there are many other options just a short walk away from the hotel.

One note about this hotel: there was an unusually high number of older travelers [60+] during our stay. I'm not sure if that is characteristic of Playa de las Americas or if this hotel happens to be the place of choice for older travelers. Nevertheless, hotel Bitacora is a great value for the money and I would definitely stay there should I ever travel to Tenerife again.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmelovetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, September 18, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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west midlands
Level 6 Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 5, 2009

Fabulous hotel situated away from busy area, but still located by shopping area, bars and resturants.
Hotel food could not be faulted, something for everyone, always delicious.
Rooms spacious and clean.
Entertainment every night, worth stopping in for.
Beaches within 10 minute slow walk from hotel, ideal for the elderly and disabled.
ONLY ONE BAD REVIEW. At this time of year our hotel was mainly occupied by pensioners who did not tolerate young children in the hotel, (even though this hotel was advertised for families.) their attitude and sour faces could have spoilt our holiday, it did not!
Would definately recommend this hotel and holiday destination.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WestMidlandsEthel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 18, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle Of Dogs
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 2, 2009

This was our 8th and last trip to hotel Bitacora. What has happened to the hotel we used to love so so much. This hotel used to be the best in Las Americas but no more. The staff are rude, the rooms are dirty, the pool is cold, the food is poor, the entertainment is rubbish, the computers were out of order, do i need say more. this is a hotel that is expensive, over-rated and rubbish, no moare than a 2 key apartment at best, stay here at your peril.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bigkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 16, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 27, 2009

Just back from two weeks at this hotelafter the nightmare that was sharm el sheik it was great to go to holiday that fulfiied my hopes. This is a old hotel which is not all glass and aluminium BUT the service is first class with the food being excellent. the hotel was spotless and the rooms are large in comparision with the newer hotels. Small issues such as it is important to get a pool facing room as the safe is free as is the pool towels. Bye the way the hotel was busy and the english cue for sunbeds from 7.30am that are locked up until 8am ridiculous!!! the drink prices round the pool are high so get a springcard which gives you a 15% discount. there was lots of return visitors which is a good sign.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcsGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 18, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staffs
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2009

horrid rooms look like a throw back to the 1980's. It so need updating , imagine it was good hotel 30 years ago but it look like the last update to the rooms was 30 years ago!
Staff very rude and looked bored.
Food bland but OK. Waiting staff horrid , it really was like a bad scenes from faulty towers. Waiters pointing to which table you got tot to YUK how like butlins that was.
Pool OK but lack of sun-beds- you should see the 6.30 rush for pool beds lol sad people.
drinks over priced £4.00 for a beer way way too much, i paid less on a cruise last year in October 08, when the pound was lower..
Do your self a favour guys don spend £800+ on this dump , there are better hotels around for the same money.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wonderlust7939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 17, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2009

the scott family from co,durham say " "this hotel is great ! one of the best places i have ever stayed.pool really good entertainment really good food excellent they do get annoyed when u store your own drinks in mini bar but thats to be expected i supose.they even brought out a huge cake for my 9yr old as it was her birthday.cava served on some mornings for breakfast what more can u ask for. overall a fab holiday even though my husband experienced a supernatural guest in the room one night. Just ashame they don,t do all inclusive !!!""

Stayed June 2008, traveled with family
Helpful?
1 Thank thescottsDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 17, 2013
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stoke-on-trent
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 27, 2009

I stayed at the Bitacora in an upgraded room last October and was not happy one little bit with it.As soon as we got to the room we were gasping for a drink so i opened the minibar.I pulled out a bottle of coke and there was a 2 inch long black cockroach attatched to the bottle.Great! After complaining to the hotel manager he tried to tell us that it was common to see cockroaches in Tenerife.I suppose it is if you were walking down the street but not in a 3rd floor hotel room fridge.Off to a good start then.If this hotel was in the uk it would be re-named Butlins.£4.50 for a glass of coke at the poolbar is a joke,and you will be paying atleast £10 every night for a party of 2 for drinks with your meal.The dining room was very substandard.It reminded me of school alot.You were told where to sit and then they pestered you into buying drinks.After the 2nd night i told them where i was sitting.The food was that bad we ate out all of the second week.The food from the chippy was nicer.If you want shabby outdated rooms which come with their own cock roaches,expensive drinks,hotel staff that grunt at you and terrible food this is the place for you.You may think im moaning abit but for £2250 i expect good food and a pleasant place to stay.Wouldnt return to this hotel if it was for free

  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stokeylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 17, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Property: Spring Hotel Bitacora
Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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