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“Returning 30th May”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Wishaw, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Returning 30th May”
Reviewed April 5, 2014 via mobile

We have been returning to this hotel twice a year for many years. My wife and I love the Bitacora, the pool view rooms are of a great size and very clean,the food is excellent and a very good selection is always available. We always book a standard room then e-mail the hotel directly to upgrade to a pool view room. We had room 726 when we stayed in August of last year great views of the pool and the surrounding area.
Can't wait to see all the staff in May .

Stayed August 2013, traveled as a couple
Helpful?
4 Thank Fraser L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (996)
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Blackhall
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2014

We travelled here on 11th March for a family break with my 2 and a half yr old son and mam & dad. We stayed in one of the family rooms which had 2 big single beds, a sofa bed and a sort of camp bed which were all comfortable, the only problem with the room was the storage, apart from a small wardrobe with a hanging rail (limited coat hangers) and a few shelves, there was nothing else in the room (3 adults & 1 child have a lot of clothing) a set of drawers or even some bedside tables would have been a godsend especially as the room says (sleeps 4) this isn't a complaint merely just a suggestions for some more space to put your clothes.
The Hotel itself was very clean, rooms cleaned daily and all areas kept immaculate.
The daytime entertainment was very good and the staff really nice, they had lots of time for you and tried to get people involved without being too 'in your face' One thing though, the smaller pool was not heated and was way too cold to take my Son in, which was a shame as the bigger pool was quite deep.
The food was amazing.. we were half board and really couldn't complain at all, there was a variety of meats, fish, vegetables, fresh salad, fruit and sweets a plenty for the evening meal.. the breakfast was also very good with fresh fruit, museli, porridge, fresh juices, cooked breakfast an omelette station etc etc... to say we gained a few pounds would be an understatement!
We didn't see a lot of the evening entertainment as the little one was tired by then, which brings me onto the kids entertainment... again the animation team were very good, however the evening kids evening entertainment didn't start until 8.30pm which was a little late but as we were on holiday we kept the little one up a bit later, however most nights it really only consisted of maybe 2 or 3 songs played then a film or programme was played onto the screen and that was it... there was a visit from some animals and a bird show which was quite nice however they said you could get a photo with the animals then wanted to charge for the picture!.. I don't know wether we were still a little out of season but I do think the nighttime programme for the kids could have been a bit better as there were quite a few children there.
My last and most important thing for me was the playground.. we chose this hotel above many others due to the pictures of the playground as we thought my Son would love it however we took him in a few times, then I didn't want to take him back... if the British health and safety inspectors were to go in there, they would close it down immediately!... there were high drops on lots of the climbing frames that weren't covered in, I nearly died when my Son climbed up into the frame which had a ball pool underneath, walked round and was faced with a drop of about 4 foot where the end of the frame stopped!.... the slides had gaps around them where a child could easily have slipped and fell though... my Dad had my Son there one day and a little girl did actually fall through one of the gaps onto the padded floor and really hurt herself.. something definitely needs to be done about the park, it looks amazing but I think its a death trap and won't be long before a child is hurt (god forbid)....
Anyway to summarise, this is a beautiful hotel in a good location close to decent bars and shops... the food was amazing and the hotel clean & tidy with good entertainment... we probably wouldn't return with my Son until he is a lot older but overall a really nice stay

Room Tip: pool side room was very nice
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susieBlackhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones con Clientes at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

As a side note we have to tell you that our children park meets all safety regulations in Europe and in the Usa , it has many certifications , the only thing is that children from 3 to 12 years are able to use them and is why we require parents to be there , in order to avoid a child of 3 years to make use of a game that is not suitable for its age , that is when of course somebody is " calling Murphy "

Thank you so much!,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Scotland
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 4, 2014

Just back form a week at this lovely hotel. It is in an excellent situation a few minutes walk from the centre of the resort. My only complaint is the pool view we paid extra for was not really of the pool but a tiled roof. I assume if we had had a higher room we would have had a better view.

It was perfectly clean throughout and there was an excellent choice of food in the restaurant, you would need to be an extremely fussy eater not to find anything to eat.

The entertainment was average, basically glorified karaoke most evenings although the flamenco evening was amazing.

The bar had an extensive cocktail list and a gin and tonic menu which really appealed to me. The staff were all very helpful and pleasant.

I would recommend this hotel for a relaxing break.

Room Tip: Choose a higher floor.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holiday_ladies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 4, 2014

We have just returned from our third visit to the Bitacora. We were not disappointed. The Bitacora is such a light and airy hotel with lovely comfortable furniture everywhere. The pools were not crowded and the water as described was wonderfully warm. The food was wonderful and anyone who did not try the special Spanish food which was available daily, was foolish, it was delicious. This is the only time we have been on an all-inclusive holiday and we have not been tempted to dine out a few times. We have emailed earlier to ask for a room not too far from the lift as I have mobility issues. We were put on the 8th floor six steps from the lift. I wondered at first if we were too near the lifts as in some hotels the lift doors can be noisy. I need not have been worried, we did not hear a thing. I was also concerned about the comfort of the beds as the rooms have been refurbished. I need not have been concerned the beds were very comfortable, just as we remembered them. The view from our balcony was spectacular, we could see the pool area below and the ocean. We spent more time on this balcony than any other hotel balcony. We were very pleased also with entertainment, the animation team were marvellous, we have never seen a harder working nor more talented team of people working in any of the hotels we have visited. We would also like to say the staff as a whole were very helpful and nothing was too much trouble, a big thank you to them. A brilliant holiday and we are saving madly to return asap.

Room Tip: Rooms at the top of the hotel are quieter and the views are to die for.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 3, 2014

it was a disappointment we expected first class for first class money paid for the holiday if one wanted a coffee one had to go outsde to the pool bar during the day in the evenings no waiter service in the lounge only inthe entertainment hall being disabled wasnt very good for us however we feel it has been a very good hotel in the past rooms lovely but feel they are cutting corners by bringing in all inclusive deals and why oh why do they lock the front entrance door on the main road during the day?

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roamer666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor.All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your comments into consideration in order to keep improving our service.

As a note the front entrance door in the main road is opened at 15.00 pm when the bar opens , I remind you that is has stairs so it is not appropiatte for disabled clients anyway.

Thanks in advance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 2, 2014

Have just been to this hotel which I enjoyed immensely.i was impressed with the staff,cleanliness& food.from the general manager to the gardeners everybody was helpful a special mention must go to the new public relation lady from Transylvania,named Monica,all she wanted to do was make sure everything ticked over.......and it did.i will most certainly visit again sooner rather than later.Well done all at the Bitacora.

Room Tip: Choose a superior room overlooking the pool
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 773Ralph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, April 3, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
184 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 1, 2014

This hotel was recommended to us by friends, they were actually on holiday with us. The hotel was first class. We had a pool view room, which was spotless and very comfortable and well serviced. The food was excellent, we hve been to Tenerife many times, but this was certainly the best hotel we have stayed in.

The staff were very courteous and helpful. Plenty of entertainment in the evening if you wished to stay in, we always had a walk and met other friends for a coffee in the evening.

We are already planning a return visit.

Room Tip: Worth paying the extra for a pool view room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Property: Spring Hotel Bitacora
Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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