We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Beautiful holiday once again” 5 of 5 bubbles
Review of Spring Hotel Bitacora

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Caerphilly, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Beautiful holiday once again”
5 of 5 bubbles Reviewed October 30, 2013 via mobile

The hotel continues to hold up its excellent standards. This week was the busiest I have ever seen as kids are on school hols. The staff in bar and restaurant were rushed off their feet but coped admirably and are a CREDIT to the hotel.the new animation team have dramatically improved. Special mention to Carlos and Pier who together with the rest of the team were tireless in all aspects of keeping people amused with varying games. One evening they supplied the cabaret themselves when all six did latin dancing, they were far better than some alleged professional shows that appear.
The food standard is still excellent and something for everyone. I understand there was some overbooking where people had to stay in the vulcano for one night.
The pool area was manic as there were so many people staying but majority had beds even though you have to be up at the crack of dawn if you wish to sit in a particular place.

Stayed October 2013, traveled with family
Helpful?
Thank albert r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, November 4, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,225 reviews from our community

Traveler rating
    1,723
    1,018
    327
    99
    58
See reviews for
1,589
1,064
42
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (984)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
202 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 bubbles Reviewed October 29, 2013 via mobile

If you want an all inclusive Butlins then this will tick all your boxes. It's not my ideal place for a holiday but hey, it works for some people and that's grand. I open my blinds in the morning to see some strange bird in her bra having a fag so close to me it's uncomfortable. My balcony view is of a pool full of kids screaming uncontrollably and sun beds reserved at some ungodly o'clock hour of the morning. Life is way too short for this. The dining hall is exactly that, a school canteen atmosphere. Sorry but I am well past that stage now . This hotel is perfect for a family on a budget. You could not get better in Tenerife, but sorry it's not my ideal place to stay. The Arona Gran is quieter, less noisy, and classier. Location of the Bitacora is brilliant close to the centre . Sorry but I will not be back here. That doesn't make it wrong, but for sure it's not for me.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank BigJohnDeere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 7, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutterworth, United Kingdom
1 review
5 of 5 bubbles Reviewed October 29, 2013

Just returned from another excellent week at the Bitacora hotel, with my 19 year old son. This hotel is the hidden gem in Playa. Perfect location for shops, restaurants, surfers bay, beach and promenade walking. Refurbished rooms, I would definitely recommend the upgrade to a "seaview" room, as the sunsets from your balcony are breathtaking. The food,cleanliness are service levels are excellent. The kids facilities are incredibly advanced for the Canaries. But what puts this above all other hotels, is the entertainment from the Animation team. They are all such skilled entertainers. As well as the fun daytime activities, their artistic performances in the evenings (Burlesque, Latino, Quiz and Sketch show) are Outstanding !! Their positive and upbeat approach throughout is infectious, funny and engaging, and encourages participation throughout your week with them. Congratulations to Pinkie, Carlos and Pierre for their commitment to making this the hidden gem on the Island. We can't wait to come back for another fabulous week ! Thank you , Jill and Alex Halliwell

Room Tip: Upgrade to a Seaview, your room will overlook the pools and you will love the sunset from your balco...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 212Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 4, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, England, United Kingdom
2 reviews
5 of 5 bubbles Reviewed October 28, 2013

To all the Entertainment/Animation staff who work their damn hardest to entertain, and make it a success!

Just recently returned from a week at the Bitacora Hotel, and have enjoyed every aspect of it. Not only are the Entertainment/Animation team friendly and entertaining, but also the staff that run the hotel are very friendly and helpful too.

The entertainment team work hard all round the clock to entertain all customer types and never fail to deliver a great show. For that reason, I am writing this review as they put on two fascinating and inspiring shows to entertain us, and boy did they nail it!

It isn't just the entertainment that they provide in the evening which is amusing and inspiring, but they also work hard/play hard during the day to keep the customers alive with a wide variety of activities suitable for all age ranges, bingo, archery, body love and aqua gym, to name a few. They have a fab mini kids club, with excellent new kids play facilities, which by looking at the faces of the young customers is very successful.

So high credibility to the Animation team and I look forward to returning again soon . You provide the best entertainment that any other hotel provides. Keep dancing, Keep smiling and most of all... Keep doing the club dance.....Whoop, Whoop !!

P.S. Really enjoyed doing the Latin dance with Pinky! For that reason, you all have inspired me to learn Latin dance, and you never know I might just join you next time on stage.

Thanks for a great time

Alex

Room Tip: Get a room with a sea view, because you can watch the sunset and you also have a good view.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 4AlexHalliwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 4, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

This is our 5th time staying her and what can I say, what do I need to say the fact we keep coming back says it all.
We arrived tired on Friday 18/10/13 to be informed the Bitacora had overbooked and we would have to stay in the Vulcano for 1 night. I was not amused as we had only a 1 week holiday and the men went golfing the next day which meant we had 5 suitcases to move. Need not have worried as Bitacora sent a porter over and he did all the work.
When I arrived at the Bitacora ( which lets face it have a much more relaxed attitude to life and things going wrong than my normal stressed out self would have) I just decided to go with it and the Bitacora compensated us beyond my expectations.
The holiday commenced and it was brilliant, we stayed in the newly decorated rooms which are fantastic. We didn't have a pool view room but the compromise was we got to wake up each morning to the spectacular view of Mount Teide and the surrounding mountain range.

We went to Body love each morning with Pinkie which was like Pilates but on the grass in the sun, this was a brilliant class and Pinkie really knows her stuff. Then we did Aqua gym( one day with Carlos and I never laughed so much in my entire life plus we got an amazing workout. Pinkie then took the aqua gym after that and I really didn't enjoy it as it was like a dance class and her routines were very complex and we didn't get to use the water to workout. The entertainment team were so full of life ,fun and just pure joy.
The food was excellent as always and the variety was great. I ate fish every day but there was steak, chicken turkey, pizza etc also.
I was in the dining room the night of the cockroach incident and the staff sorted it ASAP, I really don't like them but that was the only one I seen the complete holiday.
I've stayed in lots of beautiful hotels all around the world, is this a 5 star hotel no! But is it a 5 star holiday in the Bitacora definitely yes!
The hotel is very clean and tidy.
The bar at night continues to need to be addressed. The staff actually pretend they don't see you when you try to get their attention to order but I don't think it's the staff's fault. If there was a terminal were you could order you drinks to your table I think that would work really well and you could swipe your room card on the side to charge to your room or all inclusive.
You have to wear a wrist band if you are all inclusive but if you need to go to the bar you still need to take your card and paper card with you, therefore why have a wristband. Would it not be better to have a barcode on the wristband which the staff could swipe and then you wouldn't need your card at the pool.
That's all my small moans. The holiday was brilliant and the Bitacora staff work extremely hard to run an excellent hotel and provide a wonderful service. Well done and I shall return yet again, hopefully very soon.
The beds are extremely comfortable and I slept really well the complete holiday. A/C is very good. The rooms are still very large and the room has a wall mounted LCD Samsung approx 40 inch TV. There is also a small fridge which is handy.

Room Tip: We stayed in Room 247 which was really quiet and lovely view on Mount Teide. A/C was really good.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Brush71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 4, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

5 nights at hotel bitacora all inclusive. hotel is big and busy but it has a huge reception lounge with multipul comfortable settees. the pool area is lovely and although sunbeds were being reserved by people we had no problem during our stay getting sunbeds at 2/3pm in the afternoon.
The food was plentiful, varied, well presented, with chefs working constantly to ensure supply met demand. Dining tables are close together, the dining room was fine for breakfast and lunch but lacked atmosphere for the evening meal.
pool bar food was good,
the lounge bar was well staffed and they worked hard to meet some very demanding holiday makers.
we were in room 510 which was a huge lovely end room, with an spacious bathroom with opening window. the room had views of pool area and sea beyond we saw some amazing sunsets,it had a very pleasant private balcony with chairs and table. we were disappointed to have a very unpleasant damp patch on the wall, clearly there had been a problem with the shower leaking at some point but the damage to the wall was unsightly and possibly unhealthy, we reported this to the hotel and holiday rep, we had no feedback and the wall was not repaired or painted whilst we there, a shame, and not what you would expect from a 4 star hotel.
the animation team worked very hard and the program of activities was comprehensive.
on balance it is our opinion that this hotel offers value for money, but it needs to address some maintanance issues.

Room Tip: room 510 has/had an issue with a damp wall pool view rooms are modernised pool view room also get...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lylManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 7, 2013
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 26, 2013

Great hotel, we've been using it for at least 15 years, however.... there's a shortage of staff in the main bar, and you have to wait for ages on busy evenings.
The staff are pleasant enough and try their best to give you a good service, we like (in particular) Cabrera.... This guy is just an amazing hard working, eager to please bar manager, his dedication and professionalism is second to none!.
Another thing we miss is: the bar stools have been removed, I don't quite understand why that is, as we used to enjoy coming down for an aperitif before dinner and sitting on the bar stools.
If the management understood that "all inclusive" is NOT second class, it'd be a great place.
Mireles Sanchez, Glasgow-UK

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pepe3661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, November 4, 2013
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa de las Americas hotels
0.3 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#11 of 59 in Playa de las Americas
4.5 of 5 bubbles 2,734 reviews
0.3 mi away
Mediterranean Palace Hotel
Mediterranean Palace Hotel
#28 of 59 in Playa de las Americas
4.0 of 5 bubbles 2,794 reviews
0.1 mi away
Best Tenerife
Best Tenerife
#25 of 59 in Playa de las Americas
4.0 of 5 bubbles 2,379 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Green Garden Resort & Suites
Green Garden Resort & Suites
#4 of 59 in Playa de las Americas
4.5 of 5 bubbles 1,596 reviews
0.3 mi away
Europe Villa Cortes
Europe Villa Cortes
#3 of 59 in Playa de las Americas
4.5 of 5 bubbles 1,077 reviews
0.2 mi away
H10 Conquistador
H10 Conquistador
#17 of 59 in Playa de las Americas
4.5 of 5 bubbles 5,053 reviews
Show Prices
Show Prices
Show Prices

Been to Spring Hotel Bitacora? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Spring Hotel Bitacora

Property: Spring Hotel Bitacora
Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#6 Green Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#9 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Expedia so you can book your Spring Hotel Bitacora reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing