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“Jane c”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Doncaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Jane c”
Reviewed August 25, 2013

just come back from hols, went away on the 2nd of august for 2 weeks. The holiday was good overall. The hotel was very nice and the people were very friendly. The pool was nice but did not have any music and could have done with a little more entertainment around it from the animation team. The upgraded rooms were very nice and there were on-going work being done but did not bother anyone. The hotel was immaculate and housekeeping very good. The food was ok but could do with a lot more choice as it was a little repetitive. The reception were helpful at all times. It was close to all amenities and found everything at hand. It was closer to los chritiarnos than we thought only a 10 minute walk to the man made beaches, with all the bars on the strips and the inflatables. very nice, will defiantly go again. A*

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Dear Jane,

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Lurgan co armagh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2013

Just back from our 2 week all inclusive family holiday stayed 9th August - 23rd August and we had a brilliant time met some amazing people even the king of the bitacora kaine he entertained us along with the fantastic children and adult animation team who where brilliant at there jobs always upbeat and bubbly I have to mention there names Carlos he is so funny and brilliant with the kids pinki and Chris are also brilliant I hope the bitacora does not let these 3 go as they are a great asset to the hotel and everyone loved them. The food was fantastic we where here 3 years ago but this time we went all inclusive and it is really worth while only thing is you eat and drink 24/7 don't worry about all the negative reviews the food and drink is plentiful and we never had to wait long for a drink bar staff where very attentive and Alan one of the bar men was always smiling and very friendly. Over all we had a fantastic time and would love to go back again especially if Carlos Chris and pinki where all there

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Dear Mr. Tracey,

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 24, 2013 via mobile

Just back from Hotel Bitacora 23rd August from 2 week holiday, this was our 4th stay in the last 6 years.
Holiday was as good as ever, food was excellent - most days we eat at the pool bar as our 10 year old boy found he could just go and help himself.
Food in restaurant was as good as ever, if you could not get something to eat here suitable for yourself then there is something drastically wrong.
Staff very helpful and pleasant in all areas of hotel. The new kids play area was superb, our boy is 10 and spent a lot of time with other kids from ages 6 to maybe 15 playing football in the new football area, as for the other items in play area - these we're always being used by the kids.
There was some work going on such as plastering, but this was of no inconvenience at all - hotel looking good with the new work - even though we were not in a new room, hope to return next summer again.

Stayed August 2013, traveled with family
Helpful?
1 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Dear Mr. Robert,

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 24, 2013

We arrived at Hotel Bitacora (4th-18th August 2013) at 22:15 due to a 1.5hr delay at Manchester airport. Staff who greeted us were pleasant but advised us that we were too late for the restaurant but happily plated up some sandwiches for us.
We were in a pool view room which had been updated on the 4th floor (418) which was fantastic, views were gorgeous, well worth the extra cost! Room nice and clean, maids every day.
Pools were lovely, my girls (9 + 11yrs) loved the water slide. Yes there is an issue with the sunbeds but to be honest, this is only due to the people who want the same sunbeds every single day. We had most days round the pool and didn't struggle to find sunbeds. One day there were 4 empty by us all day and most times you would find a couple of sunbeds together.
We stayed all inclusive and even though my daughter has Coeliac disease, none of us struggled with choice of food at any point of the holiday. Breakfast was the usual bacon, eggs, sausage, beans, hash browns etc or you could have fresh omelette made how you like or there was cereal or croissants etc.. Dinner was hit and miss and some days we ate at the pool bar which had toasties, salad, burgers, chips, ice cream etc... At teatime, there was always fresh meat or fish off the grill, pasta, salads, variety of fresh vegetables, veggie choices etc... The only thing we did struggle with the gluten free diet was the desserts but all the ice cream was gluten free.The restaurant staff after only day one recognised my daughter and if we weren't sure what was gluten free, the Chef and the Maitre-de would show us what dishes she could eat. As you enter the restaurant there is a menu stating what gluten free dishes are available for you to order for the night after should you wish to do this.
Waiters/waitresses/cleaners/bar staff were always friendly with us.
As for the comments about AI wristbands and cards..we really didn't have a problem. I can see what people mean about 'why have wristbands if you need to show your room card all the time' but is it really a big deal?
Entertainment team were brill, Pinky and Carlos (and Mark!) were such fun to watch and had so much energy. Mini disco tunes (including Chi Chi Wa that we all still keep humming and singing now!!) were great for little ones.
Entertainment in the Bar Hall was hit and miss. The magician was good, so were Abba and Eagles tribute, White Party and the MTV night by the entertainment team. When the bar was busy, you did struggle a bit to get served but could always go up to the bar if you didn't want to wait for a waiter.
Location of the hotel is great, 5 minute walk to the nearest beach. Los Christanos just a short stroll about 15 minutes but you do have shops and restaurants closer. Siam Park is totally epic (my daughters words!), but it really is!! Free bus stop to Siam Park (runs every 30 minutes from around 08:30 all day) in front of the hotel across the road. Loro Parque, fantastic. We paid extra for the 'discovery tour' which was good but we didn't manage to see all of the park in the time allocated for the trip which was disappointing. My advice would be to do Loro Parque without the discovery tour and walk around in your own time, yes you will miss behind the scenes for the Orca's and the gorillas but there wasn't that much to see really, you don't get up close and personal!!
All in all a great family holiday, and, if we visit Tenerife again, we wouldn't hesitate to come back to this hotel.

Room Tip: Pool view rooms are worth the extra!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louise_J75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Dear Mrs Louise,

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2013

Well were can I start when we first arrived what a warm welcome and throuout our stay the reception staff were great and were so friendly to our children aged 8 and 14 teaching them Spanish when my girls asked them anything they couldn't have done anymore to be so nice . All the bar staff and restaurant staff were lovely they work so hard all day and night . What can I say we had mixed thoughts when we booked this hotel because of a few bad reviews but I don't know how people can moan yes there were renovations going on but in no way did it disrupt our holiday it was minimal and as quick as they were starting they finished and cleaned up I don't know what these people want as they are open all year how else can work get done. The food was plenty all day long I'm quite a fussy mother when it comes to food but I didn't starve and neither did my family there was always a wide range of food even tho it was quite repetitive they did try change it up a bit every day . The lamb was amazing . Over our whole 7days my girls my girls were entertained by the children's club reps wow pinky and Carlos were so funny my girls adored them even tho they didn't go to the clubs they always found time to joke with them give hugs and even make us laugh so much , the girls loved the kids disco in the evening with a different entertainment every night the parrot show was ace. We met some great people everybody was so friendly .great place so clean we had a refurbished room was great and caterered for people with disabilities too. Room was cleaned fresh towels every day would defiantly visit again and recommend . Take a trip to Siam park goe all inclusive it will cost you 99eu each well worth it we went straight on each ride at least 10 times each and ate,drank all day for free if we got the basic ticket we would have queued up all day and wouldn't have enjoyed but we loved it was the best day trip out we've ever had , I suggest to buy the beach shoes tho as lots of steps involved they aren't the smoothest . Great family orientated place don't listen too the bad reviews .

Room Tip: We didn't ask for pool view we just got one great very pleased
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, September 12, 2013
Dear Maria

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 23, 2013

I have just returned from 11 days holiday at Bitacora. Over the past 16 years my family and I have returned many times but am afraid to say this will be the last. Albeit the staff are very friendly and pleasant, the standards of the hotel since becoming all inclusive are somewhat disappointing. The food in the dining room was bland with dishes being very repetitive, being all inclusive you would expect a range of food in the bar also - this was not the case - cardboard burgers, anemic sausages and the left over prawn crackers from yesterdays evening meal was served along with chips. You did however, have the option to make a cheese and ham toastie. They provide you with a band so they know you are all inclusive but whenever you queue for a drink (which was often) you also have to provide your card???? This was inconvenient especially given only two cards between three? ?? sun beds were an issue but only if you are not bothered touching arms with the person next to you. Entertainment used to be excellent, but again it seems once they have you in the hotel being all inclusive there is no effort and long gone are the professional acts, being replaced with Karaoke. The rooms have been rennovated to a nice clean standard. If you havent been to this hotel before then it may well be ok. They have a fabulous playground which caters for children up to the age of 10 but theres nothing after this age. I dont want to be negative but feel that the hotel has lost its identity.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NicGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced


Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 23, 2013 via mobile

I stayed here for the second time.
Last year the service in the main bar hall was awful but im glad to say the latest bar staff are very friendly and efficient.
I have a young child. Who loved the two swimming pools.
The pool area is always clean and safe.
My daughter wasn't into the kids club or kids disco but she loved them last year.
I must say the new park area is a big improvement.
The entertainment staff were great. The first week an American man was the head of entertainment and everything seemed to run smoothly.
During our second week he left. It then didn't seem as polished but the entertainment staff try so hard and it was still very good. Again a big improvement on last year.
The food was nice. Was not so keen on the queue to get into the restaurant.
But it wasn't really anything I felt the need to complain about.
Overall. If you are looking for a family holiday where everything is on your doorstep. This is the place.
The staff are lovely. The rooms are very clean.The food is nice.
Any problems are dealt with efficiently.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevieJayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 11, 2013
Dear Mr. Stevie,

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Property: Spring Hotel Bitacora
Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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