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“major not minor works”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 26, 2013

we have just returned from a fortnight at this generally fine hotel. Unfortunately we found the noise from major renovation works to a large part of the hotel to be bordering on a nuisance. We were informed by letter that works would be ongoing during our stay but after speaking about the matter with a rep were told that they thought the works to be of a minor nature.For up to 5 hours a day drills hammers and grinders were at work causing us to relocate to sister hotel for a bit of peace returning late in the afternoon.We have been to the hotel on other occasions and found it in all other respects very good.

  • Stayed: April 2013, traveled as a couple
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Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 26, 2013

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,026 - 2,032 of 3,471 reviews

Reviewed April 24, 2013

We booked direct with this hotel back in September 2012 to go on 13th April 2013 having been once before. We have been on over ten holidays with Spring chain hotels in Tenerife. To their credit they informed us at Christmas that they were planning on renovation works. I have to be honest and say this did bother us. I contacted the hotel and asked for more information. They kindly told me about all they would be doing on offered a discount for the inconvenience. We knew from past experience that Spring are very customer focused and trusted they would see us right.

On arrival there was little work going on from the outside. We were greeted by Reception and given a warm welcome as always. We were allocated room 536 which was a pool view room. This room had already been updated. For anyone who has been there before they have changed the floor, repainted, changed the tiles on the balcony and updated the wardrobe.

We then could see they were updating the rear of the hotel. They have hung three platforms from the roof and builders are working from them to re render and paint the outside. There were many rooms from floor 5 to 1 which were empty all being updated. Although there must have been 20 builders I never saw one in the public bit of the hotel.

**noise** - yes there is some drilling or SDS work, but this was not too bad and not very often. I would say heavy decorating. The builders were on site from 0800 to about 1700 and in usual Spanish style this did not mean they were there all day and not on Sundays. No noise woke us up all week.

If you book direct you can negotiate a discount or upgrade (or both ;) ) so do not let the building work put you off. If your going with an agent I can't advise you sorry.

I have read some of the other reviews who were not impressed with the food. I put on lots so enough said as its great. Some people just are never happy.

Some reviews say slow bar service. What is saw was very rude British people being condescending to the bar staff like they were slaves. I was polite and friendly and never waited once. I am sure you get the point. Martin was very good.

The animation team are very good for children with plenty of activities and prizes in the evening. Thank you to Lucy and Marco for giving my kids a great holiday!

People do still go and out towels in sunbeds at 0700. Can't blame the Germans as I think the clientele was about 99% British. Don't worry though you can always get beds. We could still get six in a row at 1400. Pools are great too.

We watched the shows this time and I have to say they were very good. Kenyan Boys were very good as we're the Beatles.

People complain this should be only a three star hotel. To be honest I don't care if they call it a two star or a five star. All that matters is it is a great hotel for a great price.

Thank you Spring - Mr McCoy.

Room Tip: High floors a better.
  • Stayed: April 2013, traveled with family
    • Value
    • Location
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2  Thank Davemccoy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 16, 2013

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

We have just returned from our second visit to the Bitacora having originally stayed in Sept. last year.My impression of the hotel is that it is even better than last year.Friendly staff were even more pleasant and the good food just got better.One added advantage of going to the hotel whilst renovations are being undertaken is that there is a lot more room around the pool and the dining room is never full or crowded.When the renovations are complete this will turn a good hotel into an excellent hotel and I am sure that when I again return to Tenerife it will be to the Bitacora.

  • Stayed: April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank ianwatson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this reviewResponded September 13, 2013

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

Great Hotel
The staff are all really Friendly
Food Superb
Location Brilliant
Rooms lovely
Yes there is renovations going on but did not inconvience at all.
Would recommend want to go back again.
I have stayed on the Island for the last 10 years one of the best I have been too.

Room Tip: Stayed on the 5th Floor super view of the sea.
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wendy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this reviewResponded September 16, 2013

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

just back from 2 wks at the bitacora,really good hotel,very clean & friendly, quite a bit of renovation work going on so i would go for a higher room if possible , i would'nt pay extra for a pool view because i think the view of the sea & mountains is much better ,the rooms are very spacious with a good flatscreen tv,the hair dryer is'nt too good so i would take your own. The food is very varied & plentiful something to please all tastes,the bitacora is in a good location for bars shops & the beach we hope to visit again in the future.

Room Tip: higher floors will have less noise from the renovations.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ding20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 23, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

Just returned from a fantastic week away at The Bitacora as a party of 8. I can honestly say some of the negative reviews must be for a different hotel. From start to finish i cannot fault the hotel, staff, food or service provided.

Julio on reception was fabulous, along with all other staff throughout the week. They always greeted you with a smile and nothing was ever too much trouble.

The food was absolutely excellent. Always a large selection to choose from, fresh, hot and a microwave on hand if you do wish to warm up to your preference. Even a fussy eater would struggle to find something to suit. The waiters/waitresses were always well dressed and happy to help.

As for poor bar service, i find this hard to believe. Within minutes of sitting down, a member of staff was there to take your order and the drinks very shortly followed. The choice of drinks was superb and all included as the all inclusive package. We stayed in and watched the entertainment for a few nights. In particular the magician was excellent.

The hotel is situated in a great location, handy for shops, beach, supermarket and nice for a stroll out. A trip to Sima Park is highly recommended. Well worth the money and the free bus picks you up just outside the hotel. We did have slight concerns before we travelled as we were informed by our travel agent that building work was taking place. This did not cause any disruption at all and we spent a lot of time around the pool. Yes, there is noise, but nothing too intruding and they have to it at some time to keep up the high standards. The whole hotel was kept spotlessly clean.

We had rooms in both the refurbished and unfurnished parts of the hotel. Both we of excellent standard. The beds were very comfy, rooms and bathrooms very spacious and a large LCD with english channels was on hand if you wish. The maids came in every day and kept the rooms clean and tidy.

Despite whatever time we went down to the pool, whether it be morning or late afternoon we never ever had a problem finding a sunbed and there was 8 of us. It might not have necessarily been right next to the pool, but its really not far too walk.

All in all an excellent holiday was had by the whole family. We wish to pass on our huge thanks to all the staff that made our holiday a memorable one. We will be recommending this hotel to all and will definitely be returning again. Better get saving for next year. Thanks again to all the hard working and friendly staff.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Hayley191990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 16, 2013

Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

Service in bar very poor if your on all inclusive don't plan on havering too many drinks they are really slow the building works are very noisy and start at 7.00 and goes on till 18.00 very loud and irritating hotel food very good but check with travel agent about building work they will tell you it's minor but its not visited other hotels seem much better

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Branston12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 13, 2013

Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range: $166 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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