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“GREAT HOLIDAY AND HOTEL”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 1, 2012

We left the Bitacora on Nov 30th having had 10 great days here all inclusive. The hotel is very clean, food is excellent and the staff very friendly.
The location is great for the local beaches, shops and restaurants.
Rooms are very spacious and clean BUT in the 10 days we were at the Bitacora our bed linen was only changed once.
One word of warning,,,,,,,,,,,the rooms can be noisey at night as they are located above the bar and entertainment area, even though we were on the 6th floor we could still hear the music and singing
|Beware of hidden extras like kettles, irons etc are chargeable.

Room Tip: Worth the extra money to get a pool view, as you can sit on the balcony in the sun and also see the...
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  • Stayed: November 2012, traveled as a couple
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Thank suffolkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Sir,

Thank you very much for taking the time to leave your review regarding your stay.

I regret that the change of linen issue was not brought to our attention during your stay, I assure you we respond immediately to any feedback from our guests and our Housekeeper would have personnally resolved the issue immediately.

I hope that we can welcome you back sometime in the New Year

Best Regards


Bea Roque
Community Manager
Spring Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,160 - 2,166 of 3,510 reviews

Reviewed November 29, 2012

Returned 16th November from a 2 week All Inclusive stay at this hotel with my partner (our second stay here in the last 3 years) I can honestly say I have to agree with all the other positive comments people have made about this hotel. From the moment we checked in, to when we left the staff were welcoming and very friendly, this hotel deserves it's 4* rating. The restaurant is clean and well staffed, the choice of food is excellent from breakfast, lunch to evening meals with a variety of fish, huge prawns, poultry, pork and steaks cooked freshly on the grill in front of you. Roasts are also provided, the lamb and pork with crackling were delicious. Good variety of pasta, soups, salads, meats (hot & cold) pizza etc. and fab desserts. Out hotel room was spacious, clean and more than adequate with a lovey sized balcony. Clean bath towels everyday and bed linen, a good sized flat svreen tv with english chanels!. The entertainment team here work really hard and with plenty of enthusiasm which shone through, so a big thanks to Tanya, Nene, Marco and the rest of the gang for helping to make our stay great (see you next year). Evening entertainment was provided by extenal acts that varied from singers, dancers shows etc. The swimming pools here are lovely (but rather cold) though it didn't stop us using them, as others have said the sunbeds are very close to each other but that wasn't a problem to us. The outdoor bar/food area had a good selection and you could make your own toasted sanwiches, there was always a choice of chips, burgers, sausages, chicken or fish goujons,cakes,fruit and ice-creams. The childrens play area is one of the best I have seen in a hotel, they have a big playhouse/ball pitt area, mini putting, tennis courts and sand area as well as the usual face painting etc. We will certainly be returning to this hotel next year and simply do not have anything to complain about, thanks to all the staff for making us feel so welcome.

  • Stayed: November 2012, traveled as a couple
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2  Thank Jasmina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Jasmina,

Thank you so much for leaving your review with those kind words towards our staff. . There no better comment than to hear that you felt welcome!!!

We look forward to seeing you again sometime in the New Year.

With our best regards

Bea Roque
Community Manager
Spring Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

My partner and I have recently returned from a week-long stay at the Bitacora. We absolutely loved it and have almost zero to complain about. The hotel is lovely, the rooms are lovely. The rooms are cleaned daily with full towel and bedding changes. The food is lovely, the staff are wonderful (special mention to Jorge!) and the service is first class. It's nicely located too. The pool is lovely although the sun loungers are really packed close together. The one and only criticism we had (which almost influenced me to give a rating of 4 rather than 5) is that my partner is vegetarian and does not eat meat or fish. At the beginning of the week, this was fine because vegetarian pizza was served a few times and vegetarian lasagne was served once. Unfortunately she didn't have any choice at all for the last few days of our stay and had to eat sweetcorn and chips. There were things she could eat, obviously, like chips, potatoes and salad but she was very disappointed not to have any proper meal options at lunch or dinner for the last few days. Other than that, like I said, we loved it and can't wait to return. Thanks to everyone at the hotel for giving us a wonderful holiday :-)

  • Stayed: November 2012, traveled as a couple
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3  Thank Marcus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Marcus,

Thank you so much for taking the time to write your review.

I am so sorry to hear that your partner did not find a good selection of vegetarian dishes, as there should be a minimum of one or two on each meal. I will investigate this matter further with our Chef and well as our Head Waiter.

Despite the above, I am very pleased to hear you loved your stay and look forward to come back,

Best regards


Bea Roque
Community Manager
Spring Hoteles

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Reviewed November 25, 2012

just back from a wonderful week in the bitacora hotel in tenerife,staff could not be nicer and always very attentive,food was excellent,hotel entertainment was good,the rooms were of a good size and very clean. will go back again as soon as possible. thank you again for a lovely holiday, martin & denise Ireland 25/11/2012

  • Stayed: November 2012, traveled as a couple
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1  Thank nitram491520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Martin & Denise,

Thank you so much for your kind comment and look forward to seeing you sometime soon.

With my best regards

Bea Roque
Community Manager
Spring Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

Bitacora (pronounced biTACKora) is a beautiful hotel with a large lounge by the recption desk. We found the reception staff always helpful and polite. The room we had was on the first floor and although we did not have a view to speak of that was not a problem for us. We were a party of two adults and two children sharing a family room which was spacious and well appointed. The bathroom was also of a good size. In the room you can rent a safe for a couple of euros a day and also use the fridge for your own things for a small fee. The TV gets UK channels.
The (heated) pools are quite busy and also are the location for some of the daily activities which are run by the excellent animation team; plenty of action for children and adults! You can rent towels for use by the pool. The hotel has a tennis court, a small crazy golf course and a play area for younger children. In the evening there is a nightly cabaret (outside performers, not the animation team). We were there for two weeks and the show was different every night.
The restaurant is well organised and spacious. The choice of food is considerable and of high quality; always a roast, grilled meat or fish plus at least three or four other main courses to choose from. Also they have plenty of starters and "children's" dishes. The desserts are wicked! Breakfast is also excellent, full English plus full continental and Buck's Fizz if you are in the mood...
Playa de las Americas is a bustling town with plenty of shops and restaurants, there is a good-sized sandy beach about 10 minutes stroll from the hotel and another much larger beach about 20 minutes walk away.
It's worth shopping around for trips as you can get a better price than the tour operators offer (we found Denis was best, turn right past the Vulcano Hotel and he's on the right).
Overall we thoroughly enjoyed our stay at the Bitacora and would certainly be happy to go back in the future.

  • Stayed: August 2012, traveled with family
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1  Thank grant b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Grant

Thank you so much for taking the time to write such a kind review regarding you stay at Spring Hotel Bitacora,

I am delighted to hear that you throroughly enjoyed your stay with us and look forward to seeing you sometime in the not too distant future

Best regards


Bea Roque
Community Manager
Spring Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

We have just returned from a half-term trip to the Bitacora, and it RAINED nearly every day! But we still had a great time (despite everyone joyously saying how much they needed the rain, hadn't had any for a year and a half etc etc...hmmm!!, not sure we needed rain but can't blame anyone for freak weather!!) But the hotel is just fantastic, same staff every time (which says something about the place in itself), so friendly and polite, great with kids, clean, fresh, well equipped, big rooms with English TV channels, rooms cleaned efficiently every day and nothing too much trouble if you need anything. The pool area is great, yes you need to reserve a sunbed early but enough for everyone as far as we could see. The FOOD is SUPERB, so much variety and all really good, of course if you are there for a while then you'll see steak twice but why is that an issue, you can DEFINITELY eat seven nights in a row without eating the same thing once, what more would anyone expect? Drinks service in the bar is good, entertainment was a little steady at times but plenty for children to do otherwise, especially younger ones. The LOCATION is great, if you like a walk out round the area at night there are different shopping streets in every possible direction, or through the day you can walk right to Los Cristianos along the front. Shops, other eating places, zoos, fabulous water parks and other attractions are all close by. An especially good hotel and location if you have a wheelchair with you as we do, level access, lifts or ramps everywhere we went. A genuinely great family hotel, we're booked again for our fifth visit next year, just going to go in summer next time, really really want to see some sun....!

  • Stayed: October 2012, traveled with family
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1  Thank DAS69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Sir / Madam,

Thank you so much for leaving your review on your 4th visti to Spring Hotel Vulcano.

I am so sorry to hear about the rain during your stay and hope that next year you make up for it when you come in summer.

Looking forward to seeing you.

Best Regards



Bea Roque
Community Manager
Spring Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

I would recommend this hotel to anyone,.Have just came back from an 11 day break there our 5th. time,All aspects of this hotel is brilliant even though it is in the midst of a re-furbishment.All the staff there deserve a round of applause,for there helpful attitude.

Room Tip: poolside view .
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  • Stayed: November 2012, traveled as a couple
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10  Thank Danny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this reviewResponded December 4, 2012

Dear Danny,

Thank you so much for your kind comment during your 5th visit at Spring Hotel Bitacora, and look forward to seeing you again in the not too distant future.

Best Regards

Bea Roque
Community Manager
Spring Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range: $146 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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