I think this is about the 8th time we have visited the Bitacora so they must be doing something right! This time it was for a short 3day break and the hotel is still great but it doesnt have the sparkle it used to have.Stan,whom is the man to email should you need to book is very efficient and professional.It was a shame to see that Romi from the excellent animacion team had been moved to the Vulcano,the kids loved her so why Spring has put her in gods waiting room is beyond me! A lot of staff have changed but Fransico who is a great waiter,very friendly and efficient and always takes time to talk really is a true asset to the hotel and the Bitacora need more staff like him.As mentioned by so many other people bar service is slow,they simply need more staff but i guess that is a sign of the times and with various other cut backs we noticed standards have started to slip.One thing you must note is that if you arrive on a late flight and miss evening meal be sure to get your card stamped at reception for the extra meal on your final day.We forgot about this and when we went to reception on our last day the new lady there told us we should have had our card stamped on arrival,now surely this is not for us to ask,they should have told us,after all its their rules.Although we were AI we were told we would have to pay for lunch, now im quite aware AI finishes at 12.00 noon but as we had missed the lunch on arrival surely its only common sense to allow us to eat on the last day especially after we are regular visitors and spring card holders.I think had Paco,the very efficient receptionist had been on he would have sorted things out for us.Great to meet up with our firends again and thanks for the good times,see you all soon!
- Official Description (provided by the hotel):
- The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more less
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- Also Known As:
- Bitacora Hotel Tenerife
- Hotel Bitacora Tenerife
- Bitacora Tenerife
- Spring Hotel Bitacora Tenerife/Playa De Las Americas