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“The best staff ever”

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Iberostar Las Dalias
Certificate of Excellence
GreenLeadersGold level
london
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The best staff ever”
Reviewed April 17, 2014

Overview - we have the following family - four boys aged 10-9-4-3 - we like to travel all inclusive for the flexibility and practicality but also like to eat out - travelled in 1st week of Easter holidays for 10 nights - we had a 2nd floor interconnecting room with poolside views
Food & Drink
Pros - clean and well maintained enviroment - good service - food fresh - lots of choice - daytime food always available at different times if you miss main meals - drinks plenty of choice not short on the measures - on occasions took food back to the room
Cons - meats on offer for the grill could be more varied
Pools
Pros - good arrangement of pools big pool, medium pool and baby pool - they have a man made beach with sunbeds was a real bonus for all the kids - the x2 babies were really happy playing in the sand all day - they also have a sand play area that houses a volleyball court, football pitch and various other activities during the day was a really good idea
Cons - Water is a tad cold at times
Rooms
Pros - very basic - cleaned everyday - TV, fridge & safe - UK channels
Cons - showers need a mat to stop slipping - towels a tad rough - beds not very comfortable
Location
Pros - 5 mins walk to beach - plenty of restaurants within close proximity -we like to venture out and have a stroll - good location and very central - supermarket 1 minute away and also shops and newsagent in the hotel
Cons - None
Staff
Pros - for us the highlight of the resort - i cannot over praise the helpfulness, kindness and overall nature of all the staff - they are a credit to the company and the company should be proud of them - they really care that you have a great time - nice touch when you check in at reception is a glass of champagne and sweets for the kids - The children played in the kids clubs and we became firm friends with a lot of the staff Jimmy, Hone, Pawel , Anna to name a few but all brilliant
Cons - none
Evening entertainment
Pros - good old fashioned fun - the entertainment team dont take themselves to seriously and put on great shows - had great nights - there is a playroom for the little uns - they have a kids club before the main evening shows - for the main shows kids can sit at front for a birds eye view
Cons - the hired in performers were a let down - much preferred the entertainment from the STAR team
Conclusion
we had a really great holiday - it is always a concern when staying with 4 young kids but they had the time of there life and did not want to leave - a real credit to the staff they are fantastic - is a really good venue for family fun - only real downside are the beds but taking all into consideration it is a great resort and would return again no hesitation

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank daniel i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,027)
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Sussex
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 16, 2014 via mobile

We have just returned from a 6 night stay and we have had a wonderful time. Our 13 year old son and 16 year old daughter were kept busy all day by the entertainment staff. They arranged football, volleyball, inflatables in the pool and lots more. Jimmy, Collin, Jonay, Jessica and Steffan are all brilliant and work tirelessly to ensure that everyone is happy. This was also a great way for all the teenagers to meet friends their own age. They also provide some of the evening entertainment which was great fun.

We found the room to be comfortable and functional and it was cleaned every day and although the decor is a little tired and the bed a bit hard, after a few cocktails in the evening, we didn't really notice!

The food is of very high quality and there is a vast selection. There are lots of salads every evening as well as meat and fish cooked on the grill. There is also at least 6 or 7 other dishes, breads, cheeses and desserts to choose from. Good quality wine is served at the table at lunch and dinner.

I would strongly recommend this hotel for people with children of any age as there is something for everyone. We hope that we will be able to return again in the future.

Stayed April 2014, traveled with family
Helpful?
Thank SussexfamilyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upminster, United Kingdom
2 reviews
Reviewed April 16, 2014

Can not fault the hotel. We stayed during the school holidays with our 13 year old. The hotel is in a excellent location, right by the shops, bars and restaurants.
Plenty of food to choose from. Pools nice and could always get a sun bed any time of day, no getting up at the crack of dawn. Pool opened at 9am and no one was waiting to put towels out. entertainment team were excellent, always keeping the kids occupied with activities. Would definately stay at this hotel again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank 83sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 13, 2014

Having just returned from Iberostar Las Dalias after 3 weeks I would just like to thank everyone there, unfortunately I was taken into hospital but the staff at Las Dalias were absolutely fantastic The Reception staff Eloy ,Miguel etc were so helpful in helping my Husband and let him keep on our beautiful room and reassure him everything would be OK,to Collin ,Stephano ,Amoury,Jimmi Emma and the rest of animation team thank you for being so wonderful ,no wonder we come back so often ,we just love you all to bits ,for all the people who complain about this fantastic hotel you must be very bad to please ,the people that work here are ALL absolute gems ,thank you all so much for looking after us glad to say I feel a lot better thanks to you all ,hope it wont be too long before we are back at out most favourite hotel.Love to you all xx

Room Tip: ask for pool view
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ScotlandJoycey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, April 14, 2014
Dear Guest,

We would like to express our sincerest gratitude for the time you took out of your day just to thank our staff at our IBEROSTAR Las Dalias hotel; it is wonderful to read that you and your husband felt so well looked after by our teams.

We sincerely regret that you had to be hospitalized during your holidays and hope that you are slowly but surely recovering and that we will have the opportunity to welcome you back very soon in your home away from home.

As you well say, our staff is what really makes our hotel, their genuine kindness and attentiveness is undoubtedly our main strength and we will not fail to forward your heartwarming review to all of them; they will be delighted to read such praising comments on their attitude and to have contributed to your wellbeing whilst staying among us.

We look forward to welcoming you back very soon,

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 11, 2014

We stayed in February 2014, had 7th Floor pool view room. Fantastic holiday with great choice of food. The staff are very hard working always pleasant and nothing was ever too much trouble. The entertainment was great which included flamenco dancing and acrobats!! We are now looking at returning next month with my daughter and her boyfriend.

Room Tip: We were advised to choose a pool view room and were not disappointed.
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  • Stayed February 2014, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jackie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, April 15, 2014
Dear Jackie,

Thank you so much for your favorable comments following your last stay at our IBEROSTAR Las Dalias hotel; We are so grateful that you decided to come back to visit next May.

Moreover we are very pleased to read such praising comments on our staff, gastronomy and entertainment, these being the prime pillars of our company it is very rewarding to hear that these are the reasons you will soon come back to our hotel.

Once again, thank you for your trust and the courtesy of your time; we look forward to welcoming you back ensuring you in advance of our utmost care and dedication.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 11, 2014

Visited Las Dalias end of March until 8th of April and must say for the money i was impressed. Now lets get to the point. This is not an excellent or very good 4 star hotel but if you want that standard you have to pay much more. This is a reasonable priced 4 star hotel that is 4 star in some areas e.g Service,cleanliness, pool area and in my opinion food. The areas it lowers to a 3 star is the decor in the rooms and the quality of beds(which obviously needs addressing)and hallways and landings. I never had a bad meal and felt there was always something good to choose from from a wide range of choice. Food was always cooked well and rotated frequently. I understand why some people have criticised this hotel with regards to the beds and prices of drinks but people who moan about the expectations they have of a high rate 4 star then my only advise is dig deeper and pay more for an higher end hotel. At the end of the day you get what you pay for. Overall thanks for a good holiday,great service, spotless hotel,great staff in general including maids and entertainment staff but please get them beds changed as it is the general conversation of the downfall to this hotel. P.s 4 euros for a large beer doesnt go down well either when you can get one from a bar 50 yards away for €1.20.

Room Tip: I asked for a high room which was quiet due to pregnant wife and i got a side sea view and views of...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Lanarkshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 11, 2014

My husband & I have just returned from this hotel. The staff are first class and the hotel including restaurant is first class but the bedrooms and a big let down. When we arrived the wind was howling through our patio door. Bedrooms really need to be refurbished otherwise this hotel will go down hill. Several other guests we spoke to commented on the bedrooms

  • Stayed March 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, April 16, 2014
Dear Valerie,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns regarding you room and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned.

We nevertheless lament not being informed about the patio door not closing properly as we would have been able to repair it in no time or offer you an alternative accommodation; for future occasions please do not hesitate to contact our reception desk for anything you may need to fully enjoy your holidays among us; we will be enchanted to assist you.

On the other hand, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Once more, thank you for making us your choice hotel when visiting the lively Costa Adeje; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination among more than 100 hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Las Dalias

Property: Iberostar Las Dalias
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa de las Americas
#4 Top resorts Hotel in Playa de las Americas
#5 On the Beach Hotel in Playa de las Americas
#9 Luxury Hotel in Playa de las Americas
#9 Family Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
It’s all inclusive at the IBEROSTAR Las Dalias hotel, from the smiles on your children’s faces as they leave the Miniclub to the delight of stretching out and sunbathing on the sun deck loungers. And let’s not forget the best Canary Island cuisine together with flavours from around the world served at your table. Now it’s your turn. Choose your all inclusive hotel for families in south Tenerife and all you need to worry about is having fun. Space for everyone. From Double rooms with sea views for a wonderful stay with your partner to spacious interconnecting family rooms so you can keep an eye on the kids, we have the perfect room for all guests. Non-stop adventures for children. From inflatable slides at the pool, foam parties, dancing in the minidisco and contests of all kinds, the little ones can let their imagination run wild while they have a blast! A break for mum and dads. While your children have fun, you can melt away stress with an aromatic massage, pamper yourself with an afternoon at the hairdresser’s or show off your skills with a game of pool. Fancy a romantic dinner? Your wish is granted. Find the time for some intimacy during your holidays in Tenerife with our babysitting service. You want it, you’ve got it. Make the most of the restaurants at the IBEROSTAR Las Dalias with our all inclusive accommodation. See how the chefs cook your favourite dishes before your eyes or discover the secrets of the local, national and international cuisine at each meal. Truly delicious! Holidays at sea. If you love crystal-clear water and golden sand, you’ll find it hard to leave Playa de las Americas. You won’t find a better place for admiring sunsets from the shore, enjoying infinite swims in the sea and helping the kids to build incredible sandcastles. Family trips. The best water park in Tenerife is just 5 minutes from the hotel and is a world of fun for children. Don’t miss an excursion to the top of Mount Teide, exploring the coast of the Canary Islands while scuba diving or taking a relaxing ride on a catamaran. 365 days of sunshine. The Canary Islands boast average temperatures of 22ºC throughout the year. Take advantage by relaxing in the whirlpool bath, cooling down in the pools at this hotel in Costa Adeje, or sipping a chilled mojito in the pool area while soaking up the sun. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas

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