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“Excellent family break”

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Iberostar Las Dalias
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent family break”
Reviewed June 17, 2013

Just returned from a 7 night break at this fab hotel! We were a group of 6 adults and 1 baby (17 months old). The selection of food and drink was fab - you can eat and drink from 10am - 12am! With lots of variety included in the AI package, from cocktails to milkshake! And the food had a huge variety from healthy, freshly cooked on the grill to fab desserts!

The entertainment was a mixed bag, some done by external people and others done by the entertainment team. The team worked very hard but wasnt all to my taste (Mamma Mia was good, the comedy show less so!).

The only downside.... beds are hard and had to ask for an additional pillow (no problem here, they delivered one within 20 minutes of request).

It is also worth noting the hotel is at the top of a big hill away from the beach so may not be great for those less able who like to get out and about.

All in all, great week and sad to be home.

  • Stayed June 2013, traveled with family
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Helpful?
1 Thank KirstyL27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 16, 2013

I booked a 9 night stay half board at this hotel through expedia. I had read the reviews on trip advisor which were all fairly good but for the amazing price me and my boyfriend paid I didn't hold my hopes up too high! On arrival we were greeted by a lovely receptionist who offered us champagne and pointed us to our room. We were on the fifth floor so had a lovely view out to sea however couldn't see pool area (advice you to ask for 6th floor up). Bedroom was lovely and clean, nice size, new T.V which was bigger than mine at home! Location was great, you did have to walk back up a hill after visiting the beach which may be a struggle for the elderly.

The entertainment is very cheesy but what do you expect?!! It kept us entertained on a couple of nights and me and my boyfriend are early 20's! The entertainment staff were absolutely brilliant, Antony and Amaury completely made our stay, Iberostar couldn't ask for better staff! On an evening even though we weren't all inclusive they would give out free taster shots/champagne before dinner and on some afternoons they gave out free ice cream t everyone around the pool!

The rooms were cleaned incredibly well, no complaints there and the maids although they didn't speak English were very polite!

Food was great, all you can eat buffets all day and lots of different fresh food and puddings to choose from. They even had a chocolate fountain on the Saturday evening which was definitely to my taste!!

I would 100 per cent recommend and return to this hotel. Thankyou you Iberostar for a lovely stay!!!

All in all I can't compliment this hotel enough. This isn't a 5 star hotel however for the money we paid and the service I would give 5 star rating myself

  • Stayed June 2013, traveled as a couple
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3 Thank Hannah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 15, 2013

Just got back from 10 nights here and was excellent,people who moan about the food here are barmy.very good choice always freshly cooked.lovely.
The only thing we had to ask for was an extra pillow which was no problem.
Hotel In good location very good cheap supermarket across the road,taxi rank also across road and only 10min walk to beach,few good local bars near by.
Would defiantly go back here..brilliant.

  • Stayed June 2013, traveled with family
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Helpful?
1 Thank jays56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barlad, Romania
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 14, 2013

We went to a litlle holiday after Easter, in Tenerife, we were 9 people. We arrived an the airport late in the evening, so we arrive at the hotel at 22 pm. We are 2 rent cars, and we lost us on the way, so I call to the hotel and ask to check-in our friends event the reservation and the card are on me. There is no problem, the guy at the reception-a very nice black man-was very quiqly, in 10 minute we were in our rooms. The hotel is a litlle bit old, but brightness and beautiful. The rooms are a good size and are cleaning every day. The bathroom was big and functional. The food was very good, like anywhere at Iberostar,many dishes to choose, breakfast a little bit repetitive, like anywhere, and the staff very kind and helpfull. The pool was ok, we dont use it, but it was clean and bussy. The bar was fine, no problems, and the drinks was ok. The only thing I did not like was entertainment, was boring and anost, but I thing it is a matter of taste. We have a lovely holiday, and I always recomand Iberostar for everybody. And of course, Tenerife is a wonderfull place to go!!!

Room Tip: ask for a room at a higher level
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  • Stayed May 2013, traveled with friends
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Helpful?
1 Thank toratora09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staffordshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 14, 2013

I have read a few reviews that say that this hotel has gone down hill since their last visit - All I can say is that it must have been absolutely first class before, because it is pretty damn good as it is now !

To start with the positives :
Food is excellent; Good selection, fresh and hot, with a nice variety each day. We never had a time where we struggled to not find anything we liked, and we were there for 2 weeks.
Drink ; There is a large selection of all inclusive drinks, and the only one we found not included was Jack Daniels which was at an extra cost. Everything else seemed to be free for AI. Waiter service in the evening constantly supplying replacement drinks as soon as your glass is empty (or even half empty)
Entertainment team ; Always something going on. The guys are not pushy in the slightest and do not pressure people to get involved if they do not wish. A special mention to Anthony, Ricky, Colin, Marloes and Amouray.
Kids Club ; Very good and my 5year old loved it ! Special mention to Mellisa and Samantha who entertained the kids and kept them happy. I am quite confident and happy that my son would come straight back to me if he left the club, but I was a bit worried that it seemed that some kids could just come and go....?
Shows ; Some are performed by the entertaiment team (a little cringe worthy at times, but they put in a lot of effort and make them enjoyable) and some outside shows (The Macigian is very good !). We were there for 2 weeks and saw a different show every evening
Location ; Close to the beach, shopping centre, bars and restaurant. 15mins walk to Las Americas (max). Less than 10mins walk to Aqualand (which has had a big investment in the last 12mths) and less than 15mins walk to Siam Park (which I was a little disappointed with considering the price)

A few negatives which prevent me from giving this a 5 star rating...

There was no real entertainment or activites for my 8yr old son. He was a little too old to join in with the mini club, but was too young to join in with the adult activities. This hotel really needs something for 8+ which is a real shame.
Beds were a little hard and only one pillow, but extra ones provided after simply asking at reception
I heard several different families talking about money being stolen from their rooms. I personally did not have anything taken (we had a safe) but due to hearing several families I assume there must be some truth in it....Therefore I would recomend a safe as they are not that expensive at 16.25 week.

All in all, this is a very good hotel which I would have no hesitation in recommending to anyone.
We will no doubt be back in the future !!!

Thanks to all at Las Dalias

Room Tip: Rooms 323 - 330 have massive balconies facing the pool.
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  • Stayed May 2013, traveled with family
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Helpful?
3 Thank Smallguy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2013

i have just returned from the las dalias hotelo i went with my wife my daughter and her husband, and from the moment we entered the hotel we were made so very welcome, all the staff from the maids dinning room staff bar staff and the entertainment were brillant, the food was lovely plenty of choice every evening., the pool was always kept clean plenty of sun beds. the bedrooms were cieaned every day clean towels and the sheets were also changed and we were only there for a week.the hotel is in a nice postion not to far from the front, so las dalias thank you for making our weeks stay at your hotel so lovely, and you never no i may be back.
trevor sanderson york .

Room Tip: rooms 728 and 729 over looking the pool
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  • Stayed June 2013, traveled with family
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Helpful?
1 Thank tobylhas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 11, 2013 via mobile

This was our 5th stay in two years at this hotel. Sadly we won't be returning. We found too many changes to the food/drinks/cleanliness and overall running of the hotel. We found the choice of food was very limited often cold and bland. No more branded spirits other than gin, the cocktails are made from a slush machine which do not taste very nice. We noticed a lot of cockroaches and ants!!! Never seen any on previous visits. Bins were over flowing and communal toilets very unclean.
The entertainment team is the only good point of this hotel. Although no maxi club offered whilst we were there even tho it was half term...big thank you to amouri who took pity on my son and let him join in with the adult activies!
In our opinion this hotel is now verging on a 3star not a 4.
Management need to review there changes as it is sad to see the las dalias looking so glum.

  • Stayed May 2013
    • Value
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    • Rooms
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Helpful?
Thank Kerryle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, June 19, 2013
Dear Guest,
First of all we would like to express our gratitude for your 5th visit to our IBEROSTAR Las Dalias and for dedicating your time and effort to write this review. We are glad to may learn from your experience and take your vision into account to achieve maximum adaption to your needs.
We are very sorry to read that your experience did not meet your expectations this time; please allow us to express our sincerest apologies.

First of all, we would like to apologize for the inconvenience caused by the exceptional difficulties with the ants and cockroaches. However, we would like to inform you that we do have in place an established infestation treatment plan and we have been working intensely on this specific problem. We have in fact largely resolved this problem now. Given the vast expanse of gardens and the climatology of Tenerife, the presence of insects is unavoidable. In the punctual event of localizing an infestation in a room, our housekeeping department undertakes an in-depth cleaning in conjunction with an adequate treatment to minimalize the inconvenience.
Until we know for sure that the plague is completely controlled and no more nuisances will be provoked the affected rooms remain in quarantine.

Further, we took good note of your comments related to the quality of the drinks and food, and we passed them to the responsible of our F&B department in order to revise the procedures and standards, so that if possible improvements will be done.
Moreover, for IBEROSTAR thorough cleaning is an absolute must and we want to apologize because your comment is really not up to our demanding standards. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case you find any shortage. To us it is of prime importance to offer total confidence in this area and we will be enchanted to adjust any situation which is not in accordance with our established standards.

On the other hand we would like to thank you for your kind words towards our Animation staff, especially regarding Amouri. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you mentioned them positively in your review and we are glad to read that your son finally could take advantage of nice leisure activities with our team.

We will take in consideration all of your comments and we will try our very best to surprise you positively if you decide to honor us with a new visit.

Warmest Regards,

Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Las Dalias

Property: Iberostar Las Dalias
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa de las Americas
#4 Top resorts Hotel in Playa de las Americas
#5 On the Beach Hotel in Playa de las Americas
#9 Family Hotel in Playa de las Americas
#9 Luxury Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
It’s all inclusive at the IBEROSTAR Las Dalias hotel, from the smiles on your children’s faces as they leave the Miniclub to the delight of stretching out and sunbathing on the sun deck loungers. And let’s not forget the best Canary Island cuisine together with flavours from around the world served at your table. Now it’s your turn. Choose your all inclusive hotel for families in south Tenerife and all you need to worry about is having fun. Space for everyone. From Double rooms with sea views for a wonderful stay with your partner to spacious interconnecting family rooms so you can keep an eye on the kids, we have the perfect room for all guests. Non-stop adventures for children. From inflatable slides at the pool, foam parties, dancing in the minidisco and contests of all kinds, the little ones can let their imagination run wild while they have a blast! A break for mum and dads. While your children have fun, you can melt away stress with an aromatic massage, pamper yourself with an afternoon at the hairdresser’s or show off your skills with a game of pool. Fancy a romantic dinner? Your wish is granted. Find the time for some intimacy during your holidays in Tenerife with our babysitting service. You want it, you’ve got it. Make the most of the restaurants at the IBEROSTAR Las Dalias with our all inclusive accommodation. See how the chefs cook your favourite dishes before your eyes or discover the secrets of the local, national and international cuisine at each meal. Truly delicious! Holidays at sea. If you love crystal-clear water and golden sand, you’ll find it hard to leave Playa de las Americas. You won’t find a better place for admiring sunsets from the shore, enjoying infinite swims in the sea and helping the kids to build incredible sandcastles. Family trips. The best water park in Tenerife is just 5 minutes from the hotel and is a world of fun for children. Don’t miss an excursion to the top of Mount Teide, exploring the coast of the Canary Islands while scuba diving or taking a relaxing ride on a catamaran. 365 days of sunshine. The Canary Islands boast average temperatures of 22ºC throughout the year. Take advantage by relaxing in the whirlpool bath, cooling down in the pools at this hotel in Costa Adeje, or sipping a chilled mojito in the pool area while soaking up the sun. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas

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