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“3 star hotel”
Review of Hotel Gala

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Hotel Gala
Nottingham, United Kingdom
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“3 star hotel”
Reviewed February 9, 2014

Hotel mainly caters for European guests particularly from Germany. We don't mind being in the minority because we are overseas so don't expect to be amongst a load of Brits. However, food, language and entertainment is also more focused towards our fellow German guests so not sure why Jet2 offer this hotel to British guests. We found breakfast and especially the dinner dining experiences to be somewhat of a battle with discourteous behaviour from staff and fellow guests. Standard of food was 3 star and certainly not 4 star. Pool area was good, but lacked any sort of holiday atmosphere, it's quiet and noise from children seems to be an annoyance to our European friends. Location is okay, but path towards the beach is by steep steps and not suitable for the elderly or people with walking difficulties. The longer route via reception is okay, but this is not a beach side hotel. Our room faced the famous Veronicas, however, due to triple glazing we didn't hear any noise. We had fantastic weather mid October and really enjoyed our holiday. The hotel is a good 3 star hotel and Jet 2 holidays need to improve description of hotel or remove from their program.

Room Tip: Hotel doesn't take money for payable services such as bar and WiFi etc. We suggest that you shou...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank patrickfoster21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Hungarian first
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English first
London, England, United Kingdom
Level 5 Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 8, 2014 via mobile

Stayed for a long weekend early Jan, felt the hotel was good value on a B&B basis. Breakfast was great with plenty of choice.
The hotel does cater to a very mixed European client based and is therefore not an English hotel. A couple of issues with the room upon check in but these were resolved swiftly and with much apology.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 1, 2014 via mobile

Don't read all the bad reviews! We requested a quiet room on booking and our allocated room was very quiet
The shower was great and the fridge was very handy. Plenty of room. The staff were all very friendly and we got a welcome drink. The breakfasts were very good with plenty of choices. We were b&b. We would stay at this hotel again and thought it was good value for the money.

Stayed January 2014, traveled with friends
Helpful?
5 Thank bravaragazza57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Level 6 Contributor
105 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 15, 2014 via mobile

Good location that's about it...minutes walk from the beach and promenade ....but hotel is absolutely not 4*. A good 3* max... Why do we allow hotels anywhere in the world who this global rating on hotels incorrectly ..this is NOT 4 stars and is advertised as above average 4*....it was clean in the general public areas, but the quality of food is not 4 star, the service is not 4 stars and rooms are definitely not 4 star, basic room nothing special about this hotel....pool is jammed with sun beds on 3 sides of the pool as one side never gets the sun...and having to pay for your bed 1.90 a day is appalling for a 4 star hotel ....be aware you cannot pay for anything such as bar etc must go on your room charge which you are not told at booking ....so make sure you hold back for the budget to pay when you leave ......no extractor fan in bathroom which meant the bathroom was always steamed up after showers and the damp was on the walls and the room smelled of damp generally ...glass door n bathroom which is embarrassing when one may be using it and a visitor is in the room.....location of hotel also means no matter what room or floor you are on at poolside you never get the sun on your balcony or at the right side of the hotel....so will not recommend nor visit again.....be warned......

Stayed January 2014, traveled with friends
Helpful?
5 Thank Holiday28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 13, 2014

All the family rooms are located on the ground floor which was not made clear on Travel Republic (who we booked through). The room was dark due to the fact you looked on to a massive ivy covered wall, which blocked the sun completely. Drying shorts etc took 3 days. We asked to move immediately (pay more etc. Begged etc..) no dice. & were told quite sternly that no family rooms had sea views at the gala, only doubles had sea views (thanks Travel Republic).

The kids club was good for under 5's and was not supervised with children coming and going adhoc. On Christmas day I was told that father Christmas & a clown (no i dont understand that either) would be coming. Still waiting.... a tad disappointing for the kids

My children only went in the pool twice during our 14day stay (they usually live in the hotel swimming pool). But it was just so boring as you weren't allowed to take anything in to play with in either pool. (Maybe do a designated pool? - no balls just rings/floats?). All kids could do was jump in and climb out, jump in and....

Breakfast food was average. But the evening food was fabulous!. Really. The chef was wonderful and even told the germans off when they tried to push in front of you ( grilled meat & fresh pasta the best).

Entertainment was ok. Johnny circus is worth seeing. Just for the confused look on the germans faces as he took the rip.

finally tip the bar staff. Its worth it. You will work out why if you do....

We won't be going back. Happy kids make happy parents. shame cos that chef was great.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluebell123333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 11, 2014 via mobile

We arrived at the Hotel Gala for a weeks stay having checked out of our pre booked hotel. On December 27th this hotel was the only one showing availability within a few miles radius of Los Cristianos. On arrival the hotel looked modern and an improvement on the one we had just checked out of. We were fortunate to have friends living in the area who were able to drive us to the door. So imagine our concern when having pulled up outside we were greeted by an extremely aggressive staff member, shouting and waving his arms for us to move the car. I can only think this was because it was a private car as we saw coaches and taxis stop in the same spot during our stay. There was no explanation and having complained to the manager, we checked in. Our room was OK, it was clean and basic. It was the opposite side to the pool and our balcony overlooked what appeared to be a ghetto. A reminder to us to keep our door firmly locked.
The food was quite poor quality particularly breakfast. I have never stayed in a place where I couldn't eat the croissants and jam. There were lots of salads made from left overs. I enjoyed the New Year's Eve dinner and my strongest tip if you are staying here is to eat the meat that is freshly cooked on the grill. There are lots of rules in this hotel for example we wanted to eat our lunch from the grill outside. We were told "this is impossible" only snack bar food may be eaten at the outside tables. My husband hadn't changed from his swimming trunks as we intended to eat outside. So we had our food on a plate but we weren't allowed to sit at the outside table but neither could we eat inside because of the dress code. What a farce!
The charge for towels mounts up each day ( 3.80) so we bought some cheap beach towels for 3 euros from the local arcade.
The best part of the hotel was the higher terrace where they had very comfortable chairs and a lovely view of the sea and beach. We watched the sunset each evening from the Papagoya beach club right opposite the hotel beach entrance, where we enjoyed some great cocktails.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrox, Spain
Level 5 Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 8, 2014

Spent Xmas and new year there with another couple, we paid for an upgraded room, 67 euros each for Xmas dinner and 104 euros each for New Year's Eve.we still had to buy our own water and wine on these two occasions it was a self service buffet with pushes and shoves to get to the food, the head waiters were rude and abrupt and although the food was not bad it was nothing special . Vegetables seem to be an alien concept. The rooms were not a good standard, you had to pay 1.90euro a day to hire a towel by the pool and had to pay for the safe on a daily basis, the mini bar was locked, the complimentary toiletries was on the first day only so I do not know what we paid extra for. The only English tv was BBC world news. The guard in the entrance to the hotel had a miserable face and never smiled once in the two weeks we were there, reception not much better. Wifi only accessible in the games room. So I can honestly say I will never go back there, when you pay a lot of money you expect to be treated with courtesy and respect and not just a number which is how we were made to feel.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shirley118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gala

Property: Hotel Gala
Address: Avda Arquitecto Gomez Cuesta, 3, 38650 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Playa de las Americas
#20 Luxury Hotel in Playa de las Americas
#23 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Gala 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
Gala Tenerife Hotel
Hotel Gala Tenerife/Playa De Las Americas
Gala Hotel Tenerife

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