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“not for young families”
Review of Hotel Gala

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Hotel Gala
Reviewed January 11, 2013

If you have a young family then best to avoid this hotel.
It is located in the heart of las americas next to Veronicas.
The music from the pubs/clubs pumps out till after 4am. It is loud and makes sleeping very difficult.
I asked to change rooms but was told the family room we were in was the quietest part of the hotel!
There is a pool that is bitterly cold. A spa that children cannot use and nothing much else.
The rooms are clean but in need of an upgrade.
Food is average at best.
Hotel entertainment is probably the worst i have ever experienced.
You are charged for absolutely everything including sunbeds and towels. Also charged for safe in room.
Would never stay here again.
Probably ok for singles that want to be out all night but otherwise best to avoid.

  • Stayed: January 2013, traveled with family
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4  Thank john l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 - 378 of 1,739 reviews

Reviewed January 4, 2013

the hotel generally clean tidy. Food good. 2 Pools one shallow which is cold but apparently heated the other deep but freezing. The hotel will charge for absolutely everything..Wi Fi, towels, spa, safe , etc. Animation team did not speak to me during stay. Entertainment starts with bingo and then usually a poor show. So you might chose to go out ? At your peril ! There were two stabbings (that I know about) outside the hotel and a fellow guest was attacked outside and had his jaw broken in three places by a random group of youngsters. i was offered directly drugs on at least 50 occasions and indirectly a further 50 times. The first night i was groped by a prostitute and reputation has it they offer their services and then nick your wallet.
This hotel is located directly opposite Linekers so you know where it is. It is right in the middle of a very dangerous violent area . you would probably be safer staying in Syria . Air con in room is set at 19 degrees too warm for me

Room Tip: Stay in a different hotel more towards Los Christianos
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  • Stayed: December 2012, traveled solo
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6  Thank stuart w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The hotel is to big for the restaurant ,you will have wait for tables for dinner ,there is a pub oppersite the hotel called the wigan the noise goes on till 4.a.m the food is nothing special basic,there are run down appartments next store to the hotel be careful i walking passed and i got mugged by two coloured chaps if you go out doint walk back by the side of the chemist cross the road it is saver,there are a lot of gangs hanging around the hotel area.also prostitutes outside the hotel if you want a quieter hotel go to the other side of playa de las america

Room Tip: back room needed
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  • Stayed: November 2012, traveled with family
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7  Thank 497alan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

We stayed at this hotel the first week in December and didn't get a minutes sleep all week. The 'entertainment' in the hotel (aimed solely at German guests) goes on til 1am every night extremely loudly (why someone has to play a piano that loud at night i'll never know). Our room on the 6th floor looked out onto the 'strip' where the bars/clubs play music (if you can call it that) til 4am every morning, even though as it was low season there was only a handful of people in them. There's no mention on the website when you book that it's not suitable for people looking for peace and quiet, i appreciate that Playa is not the quietest of resorts but i would have expected that level of noise in high season not December.
The staff are all really nice apart from the head waiter in the restaurant who doesn't even look at you let alone speak if you're English however went out of his way for all the German guests.
The food's not too bad altho not much veggie choice, I had salad every night for 7 nights.
It's also a bit of a con that you have to pay 2 euros a day each for a mattress for the sunbeds, this is the only hotel i've ever stayed in where you've had to pay for something that the hotel owns anyway? Also to use the indoor pool which is part of the spa you have to pay 15 euros, none of this is pointed out on the website which would have been useful as we only booked this hotel rather than another one as we thought the indoor pool would be handy if it got a bit cool to use the outdoor one (which it did) but no way were we going to pay 30 euros between us just for a swim.
It's a short walk to the beach and they do have a private walkway through the hotel, although this seems entirely pointless as it just brings you out by McDonalds so you still have to cross the road anyway? (And the other way throught the front door is quicker).
All in all we enjoyed our week during the days but not at bedtime and wouldn't stay at this hotel again.

Room Tip: Don't have a room from no. 620 onwards unless you want no sleep!
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  • Stayed: December 2012, traveled with family
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2  Thank Ruth_2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

We stayed at Hotel Gala during the first week of December. This was our first visit to Tenerife and was please that it was fairly quiet due to being out of season. The hotel however was busy and mainly full of pensioners, there was hardly any couples within our age range, or younger, (30's - 40's) and we thought this may purely be down to being out of season. I would like to add this was not an issue for us.

The service we received from hotel staff was excellent and we found staff to be very polite and helpful. The food was excellent with a large variety of choice catering for all nationalities – we ate far too much! Overall we had a lovely week in the hotel and we would certainly return.
The only disappointment for us was our room, definitely not 4 stars I would rate the room we stayed in 3 stars, the room was very standard and needed a little TLC - very clean though the view was not good, however it was located in the quieter part of the hotel which suited us. If you want a room with a view, you have to pay for this, 9 Euros extra per day.

We ventured into the Spa and again this was a little disappointing and I would rate as 3 stars. The pool was nice but the different spa showers etc were not working a little maintenance needed.

We are not one for watching TV on holiday, but we did have it on when getting ourselves ready to go out. The only available channel in English is BBC World News. This is not a criticism as we don’t expect other English channel to be available when we’re abroad, however if you have children you may want to download some films on your Ipad etc to keep them entertained in your room.

Our holiday was how we made it....perfect! I recommend a visit to the water park and to Loro Park; we had two brilliant days out at these venues.

Room Tip: If you want a room with a view at Hotel Gala, you have to pay for this, 9 Euros extra per day.
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  • Stayed: December 2012, traveled as a couple
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4  Thank Kara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We were very impressed with the Hotel Gala- we had booked it on the strength of reviews on Trip Advisor saying there were always sunbeds available (without having to be up at the crack of dawn) and that the range and quality of food was excellent. We found both things to be our experience too. The food was excellent and the range was impressive ( and left overs from yesterday were not rejigged into todays offerings). The only issue we had was that the bathroom door (which was glass) fell of it's top hinge and the whole thing shattered while my husband and I tried to keep it up to open it so that my son could exit the bathroom safely...thankfully no major injuries (although there were a lot of glass shards - some of which were stuck into hubby and me - so was wondering if it was safety glass...?). Hotel manager and staff came running when the maid rang reception and were full of apologies - but it would have been nice if they had offered us a small token of apology (bottle of wine or some fruit) or a discount off future booking.

  • Stayed: October 2012, traveled with family
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Review collected in partnership with clever-hotels.com
9  Thank Dawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We arrived at the Gala Hotel about 9pm to be met at reception by a surly lady, and NO complimentary drink (as we had seen other nationalities being given), to be given a list as long as your arm about charges for everything, safe, fridge, pool towels etc etc. We were then told the dining room would be closing in half an hour so if we wanted anything to eat we should hurry, no other provision would be made for latecomers. We rushed to our room (no porters in this hotel) which was located on the 1st floor (2 floors below reception), to find the most basic room we've ever stayed in, by this point I didn't even want to unpack. Anyway, we headed to the dining room to be told we could sit anywhere, if we could find a clean table! The food on offer was to say the least disgusting! The dining room was not the cleanest, the windows were filthy and the window ledges were thick with dust and the ceiling was black from the air conditioning. On return to the dungeon, I mean room, we found most of the lighting to not be working, though this was fixed later in the week, the carpets were threadbare and terribly stained. Our view from the balcony was non existent, I know we didn't pay the extra for a sea view, but this was no view at all, the only thing we could see was a massive tree right in front of us. We found the shower to have no shower head on it so it was like standing under a garden hose, we reported this and later in the day we discovered a new shower head had been delivered, it was still in its bag on top of the bidet, this we had to change ourselves. The food for the rest of the week was uninspiring, a lot of nights I ended up just eating chips because nothing else enticed me. The hotel itself is a cracked in many places concrete monstrosity that is in dire need of lots of money being spent on it. We complained to the Thomson rep who spoke to reception about changing our room and to be fair they offered us another room on the 5th floor, gave us the key card to look at it first but although you could actually see the sea you were really facing a pretty derelict building used to house the looky looky men so we decided to stay put. The TV offered Bloomberg and one other American financial channel in English, we became expert in stocks and shares over the week! British people are in the minority in this hotel and were not treated the same as the Germans, French, Belgians etc.
The resort itself was shabby, dirty and run down, it really needs bulldozing. There were looky looky men everywhere, prostitutes on every corner, tramps shouting abuse, lap dancing clubs, dossers sleeping on the streets and under the bridges and the usual selection of time share touts harassing the life out of you.
All in all I wouldn't go back to this hotel if I was paid to and certainly won't be back at Las Americas. We have always stayed in 4 star hotels and this place was nothing like a 4 star! From the 'good' reviews I've read on here I think there's a lot of people out there with pretty low standards. We paid £1,150 for this half board holiday and I think we were well overcharged, in fact I don't think Thomson's should even be selling this place to the British market.
We're still trying to figure out how this place gained a 4 star rating, we normally stay in Riu Hotels, also 4 star, but that is where the similarities end.
As others have said your drinks etc are not paid for at the time, they are totted up on your room card, but we don't like this idea so every morning we went to reception and paid our bill on a daily basis, which the staff don't like, and its more than obvious! We saw too many people get the shock of their lives and having to break out the credit card to pay, because the drinks are not cheap at all!
Will be posting some candid shots of this hotel.

  • Stayed: November 2012, traveled as a couple
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6  Thank cskeels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gala

Address: Avda Arquitecto Gomez Cuesta, 3, 38650 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Playa de las Americas
#19 Luxury Hotel in Playa de las Americas
#23 Family Hotel in Playa de las Americas
Price Range: $108 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Gala 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
Gala Tenerife Hotel
Hotel Gala Tenerife/Playa De Las Americas
Gala Hotel Tenerife

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