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“Excellent stay”
Review of H10 Las Palmeras

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H10 Las Palmeras
Certificate of Excellence
Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent stay”
Reviewed January 23, 2014

We returned on 9th January 2014 from an excellent week stay at Las Palmeras, It was brilliant but made even better by Cristos Perez on the Piano Bar. Cristos made our stay as he was excellent entertainment and treat all Nationalities very well, his language skills were excellent. Thank you Anne and Dave Griffiths

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank anne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 25, 2014
Dear Guests,

Thank you for your kind comments on Tripadvisor, following your recent visit to the H10 Las Palmeras.
Your feedback is very much appreciated. We are delighted to read that you thoroughly enjoyed your stay with us and that you particularly appreciated the service of Cristo.
Thank you once again for taking the time to comment, your feedback is very much appreciated. We look forward to welcoming you back very soon.

Kind regards

Ana Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (744)
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English first
Glasgow, United Kingdom
Level 5 Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed January 21, 2014 via mobile

Had a fantastic stay at this hotel. We went half board and food was excellent. Staff friendly and attentive. Location great, can go straight onto beach and short walk along to several bars/restaurants. Pools are beautiful, clean and well maintained. Room could have done with a bit updating but nevertheless it was still nice. We used the spa facilities and had a massage each, it was super.

We had a lovely relaxing time, we would return again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gill-2074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 22, 2014
Dear guests

We thank you so much for the review you wrote on Tripadvisor.
We are glad to know that you have enjoyed your holidays..
We hope to welcome you again

Kindest regards,

Ana Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 19, 2014

Las Palmeras is a beautifully situated hotel. Practically right on the beach. Close to shops and a some of Tenerife's best restaurants ( must try out Bianco's restaurant at Safari shopping area by the fountain and Harry's bar a few doors down!) the hotel had lots to offer in terms of food, and me and my boyfriend really enjoyed the breakfasts! The cocktails at the poolside cocktail bar are delicious, made in front of you by the friendly waiters and also we're included in our all inclusive package which was fantastic! Evening entertainment was fun and not amazing, but we enjoyed a few nights staying there. They have great after dinner entertainment for children we noticed, although we have none of our own it seems like a great hotel for families as well as young couples like ourselves.
This end of Tenerife is stunning, clean, beautiful, quiet but not too quiet and fun! The hotel is in the perfect place for all amenities and our rooms were lovely and clean, staff very friendly and the evening entertainment team were great fun and also like to involve the audience in one of the nights games- which we didn't mind but I suggest you sit near the back if you don't want to be chosen, but it's all good fun. The only thing I can I can think of that could have been improved is the outdoor seating area of an evening as one night we came down and couldn't find anywhere to sit as the bar area isn't very big. But this is no big deal and we will definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank LinziRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 20, 2014
Dear guests

We thank you so much for the review you wrote on Tripadvisor.
We are glad to know that you have enjoyed your holidays.
We hope to welcome you in a not too far future.

Kindest regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 6 Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 16, 2014

We booked for New Year at the last minute. The hotel did not disappoint. We went half board and ate every night there apart from the first on arrival. Staff very friendly and efficient. Good food. Heated pool was not heated. Watched a paella and sangria demonstration along with others at the poolside. Went back 10 minutes later to have a taster and since we were not "all inclusive" we were told that it would cost us 6.50 Euros each to do so. Seriously??? As a guest in the hotel I did not expect to be treated differently to the others staying there. I was very offended by this. I would however return to this hotel as, I hope, the management will try and overcome this little blip.

Room Tip: As the bars on the ground floor are noisy, probably a higher up room would be preferable. We were o...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank foodiemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 20, 2014
Dear guest

Thank you very much for your opinion.
We are glad to know you enjoyed your holidays with us.
We want to comment two points about your review, first of all we want to inform you we have two heated pools of three pools. The temperature is published everyday and it always is over 25º.
As you know with halfboard the extra services are on payment, we do not make differences between our guests, sorry for the misunderstanding.

We hope to have the opportunity to welcome you again next time.

Sincerely

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
Level 4 Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 15, 2014

On arrival at this hotel which unfortunately was post midnight we were allocated a basement room with no seaview which we had paid extra for, not alone had we paid extra for this room but we had e-mailed the hotel prior to arrival informing them that we would not be arriving at hotel until after midnight and requesting once again our preference for a seaview room on a higher floor however the next day the reservation manager was extremely helpful and honoured our request. We were in fact allocated 2 lovely seaview rooms side by side where we could enjoy magnificent sun-sets. During our stay we found the hotel idealy placed for beach front walking and also quiet near shops and church etc. We found staff in the restaurant extremely helpful and nice, when they discovered my sister in law was partially sighted we were allocated a disabled table for the duration of our stay. All in all the food was of a reasonable quality while variety could be improved none the less we enjoyed the fare presented. We stayed in this hotel on a partial board basis and we found it to be extremely good value in light of the cost of meals of the other hotels in the area. We had our lunch each day in the beach-front restaurant attached to the h10 hotel group and found it to be the best value in the area, the food was also excellent here very well presented.

Room Tip: seaview room essential on a higher floor
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Macker36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 20, 2014
Dear Mr/Mrs,

We are pleased to know your opinion about us, it is very nice to read you have enjoyed your holidays, and we will be very honoured to welcome you back.

Best regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 5 Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 15, 2014

We went to Las Palmeras for the 4th time arriving on Boxing Day. It's just like coming home!
As usual check in was simple and efficient. We had room 403, a superior sea view room, and although the rooms aren't huge it was fine with plenty of hangers although we took a few trouser ones too.
We were there in March for my husband's birthday and noticed an improvement in the restaurants and this has been maintained.
Bar staff are brilliant and very entertaining!
New Year's Eve dinner was superb! Entertainment was better too this time around.
This hotel is in a great position for every age group and every need.
Overall we had another great 9 nights and will certainly be going back again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Welltravelled031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 20, 2014
Dear guest,

We would like to thank you for your comment in tripadvisor; also, we really appreciate the confidence you have placed on our hotel by choosing it again to enjoy your holidays.
Looking forward to seeing you again next year,

Yours sincerely,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 14, 2014 via mobile

Stayed for 11 nights in Oct 13,booked pool view room,upgraded to AI on arrival at reception,check in very busy when we arrived so all you can do is wait your turn.
Room was ok,comfortable never used TV so can't comment on that.
Did not have any great problem finding a table in the restaurant, meals were good with a great choice.
My wife and I thought the staff were great!,very friendly and eager to help,entertainment was typical Hotel style.
All in all a great holiday, would we return? Yes we have already booked for July and taking Family with us

Stayed October 2013, traveled as a couple
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, January 20, 2014
Dear Guest,

Thanks for writing so good reviews about your stay with us.-
We are glad to know that you have enjoyed your holidays and wants to come back again .
We will pass your words to all the staff who works hardly every day to satisfy for all our guests.
We hope to welcome you in a not too far future.

Best Regards

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Property: H10 Las Palmeras
Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
#16 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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