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Review of H10 Las Palmeras

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H10 Las Palmeras
Certificate of Excellence
Reviewed September 23, 2013

stayed 7th till 14th september room 351 bit small had a sink in middle room ?had very noisey people next floor down to my left meant to be sea view was more like tree view ,funny watching people que up on morning waiting for pool to open to get sunbed ,breakfast ok could do with proper saussages,lunch and dinner spot on.drinks measures very good only problem was larger pump that you do your own on keg running out of gas and everytime there was a rude man who kept telling guests no gas wait as if he worked here,staff all lovely,i thought i might of meet that man who is always there with barcalona top on think his name is paul and wife jacqui overall value for money chippy next door hard to avoid late at night

  • Stayed: September 2013, traveled as a couple
    • Value
    • Sleep Quality
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    • Service
Thank nufcpip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 24, 2013

Dear clients,

We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management.
We would like to explain that our central location, amongst some restaurants and bars in Playa de las Américas could result noisy in the evenings specially during the weekends.
Our reception staff are well aware of the noise and if you have any concerns about, they are more than happy to assist you with a room chance away from the street, but please understand that this is always pending the availability.
Also we want to thank you your comment about our staff.
Thank you for your time! We would be pleased to have the opportunity to welcome you again between us when your travel plans bring you back to Tenerife,

Regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 23, 2013 via mobile

We are just back from 2 weeks in Tenerife staying at H10 Las Americas. Hotel was beautiful staff really friendly and always went out there way to make you feel welcome except one young guy who worked in the bar and always seemed to be ignored by him which i thought was very rude. Food was good first week but second week was very disappointing we ate out most of the time which seemed a waste since we were all inclusive. Room was a let down very small no room to swing a cat. But was very clean good job done by house keeping. Pool area lovely but could never get sunbed at poolside with everyone reserving them with their towels although they never seemed to be there which i think is an issue to be looked at. But a lovely hotel with everything close by. Wouldn't go back all inclusive but would definately recommend it. Thanks H10 Las Palmeras x

  • Stayed: September 2013
    • Value
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1  Thank Hooppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 24, 2013

Dear clients,

We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management.
We regret that your stay with us has not been totally up to your expectations, please accept our sincere apologies, we assure you that all necessary steps will be taken to improve our services.
Thank you for your time! We would be pleased to have the opportunity to welcome you again between us when your travel plans bring you back to Tenerife!

Kind regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

We have just returned from a wonderful holiday at the H10 Las Palmeras.

In general the staff make this hotel a superb place to stay but the food, location and facilities all add to the overall experience.

CHECK-IN/RECPTION
Reception staff were excellent and very attentive to all our requests and nothing was too much trouble. We arrived at the hotel at approximately 10pm and I was warned about the rush from the bus to get checked-in. Ideally there could have been more staff on at that time but we only had to wait 10mins but this was only due to other guests who had no consideration for anyone else never mind travelling with a young child. Checkin process very quick and efficient when processed.

STAFF
Every member of staff is a credit to the hotel. Always took the time to say hello and made the stay very enjoyable. Even when we had an accident in the room with our son the concern shown by everyone was very much appreciated and made him feel at ease.

FOOD/RESTAURANTS
Wow! We were on all inclusive and the food on offer was just simply outstanding! They catered for every pallette and if there is anyone who couldnt find something to suit them I want to knoe who they are.

POOLS
There are two large pools and one small kids pool. The large pools are ample enough and facilitate the water activities but need a wee lick of paint. It would probably benefit from a larger kids pool.

BAR
I seen comments about people having to wait a long time on drinks at the pool bar but you must be in desperate need of a drink if you could not wait a maximum of 5 mins. Its only because the measures were so big it takes time to pour them all.

ROOMS
The room we had faced the road and was very clean but it was obviously not been refurbished yet with non slip surfaces in the bathroom which resulted in above mentioned accident.
You can go for pool/seaview but bear in mind you will hear and see the entertainment on the terrace at night if you are out on the balcony!

ENTERTAINMENT
Obviously caters for a wide range of tastes and is not always the best quality.
And there is a mini disco for the kids every night.

ACTIVITIES
There are adult activities to participate in during the day and is very entertaining. All light hearted fun and Idry, Karen and Laura make it very worthwhile.

  • Stayed: September 2013, traveled with family
    • Value
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2  Thank RichNicHurren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 23, 2013

Dear clients,

We are pleased to hear that you have had a good experience at our hotel. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one, we are very happy to know that you enjoy your holidays.
It would be a pleasure for us to welcoming you again in a future getaway!.

Best Regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013 via mobile

Just returned from 2 weeks in Tenerife where we stayed at the H10 Las Palmeras.
Hotel although rated by H10 group as a 4* is more in line with 3*. We stayed on an all inclusive basis and was initially surprised by the choice available on both the food and drink.

Staff:
Staff at the hotel work vey hard, especially at meal times. Bar staff seem particularly busy and short staffed and at busy periods there's an extensive queue for drinks, partly due to cocktails being made, which takes up most of their time. Although the ladies are far more attentive than the men to the guests, while the men continually use the bar service to chat to friends etc leaving queues to get longer the ladies are continually serving & cleaning! All in all the bar area requires to be staffed more.

Room:
we booked a double room and was given what appeared to be a basic room, initially we were supposed to have our daughter (18yr old) on holiday with us but change of mind and she did not come, we asked the hotel if this room was meant to accommodate 3 adults and was told yes, no way could 3 adults sleep in this room and this will be addressed in a formal complaint to the hotel, travel company & agent. We were actually given a double room as a check out room to have a shower etc before departure.

Hotel:
maid service every day, clean and tidy.
No tea/coffee making facilities in the room.
TV but a €10 deposit required for remote.
A small fridge supplied but an extortionate €12 (minimum) to unlock it, while being all inclusive they charge you for 6 drinks to open this, drinks included all other times!
A/C which even stays on with door open.
24hr reception plus security.
Gym, child's soft play area, Internet access, hairdresser/nail salon, newsagent.
3 bars.
Large diner seating 550 people.

Pool:
Pool area cleaned daily and open from 8am - 730pm.
Reserving sun loungers is forbidden and towels etc will be removed.
Snack area including bar - Ice lollies payable even with all inclusive.
Lifeguard.

Surrounding area:
Usual tacky shops - souvenirs etc - watch out for fakes, even in shops.
Looky Looky men every couple hundred yards selling the usual "bling bling" for "much cheapness" taking umbrage at the word NO!
Veronica's area (clubs for the young ones) approx 10-15 minute walk from hotel.
Beach a 2 minute walk.
Check out Jags (Scottish family bar) great home cooked food and friendly atmosphere.
Los christianos (Originally a small fishing village) only 30 minute walk.

If we were to return here I'd make sure we were either self catering or B&B.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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    • Service
2  Thank Kev17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 23, 2013

Dear clients,

We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management.
We regret that your stay with us has not been totally up to your expectations, please accept our sincere apologies, we assure you that all necessary steps will be taken to improve our services.
Thank you for your time! We would be pleased to have the opportunity to welcome you again between us when your travel plans bring you back to Tenerife!

Kind regards,

Ana Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013 via mobile

We had a fantastic stay at this hotel one of the best we have stayed in. Food was so good champagne breakfast every morning, lunch and dinner; every dish was fantastic didn't have a bad meal. Pools were great and never had a problem finding sunbeds. Hotel beach not amazing but there are better beaches a 10 min walk away. Entertainment of night was okay we just stayed for mini disco didn't manage to see shows due to tired 2 year old. Rooms were great and huge I would recommend paying extra for sea view. Can't praise staff enough all cleaners, restaurant staff, entertainment, pool/maintain e staff all so friendly nothing is to much.

  • Stayed: September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
2  Thank Gemmesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 22, 2013

Dear guests,

We would like to extend our thanks for taking a few minutes of your time and share with us the impressions of your stay in the H10 Las Palmeras. We were very happy to read your lovely review and we are glad to know you had a comfortable stay with us.
We thank you for your comments, which are an incentive for our Team members.
We sincerely hope to have the pleasure of welcoming you again in the not too far future.

Regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

Just returned from two weeks all inclusive, the positives for this hotel include it's location, right on the patch and backing onto the beach it is perfectly situated for getting out and about. Check in was slow, reception could benefit from additional staff when they know guests are arriving, there is a long wait if you are already there and want to ask reception a question when new guests arrive! Food was plentiful and available throughout the day, you certainly will not go hungry here!! Staff all deserve 10/10, nothing is too much trouble for them and they do work very hard.
We had a sea view room which is definately recommended, furniture and bathroom could benefit from refurb as was looking old, aware that some rooms have already been done but ours was not one of these. Drinks include many branded spirits although you need to ask for them by name. Couple of things let the pool bar down, for the first week and most of the second week there were no coasters for glasses or ashtrays, a plastic cup with water was given - not what I would expect from a hotel rated as this is.
Had a couple of problems with the room but once reported these were rectified very quickly.
Downside was day of departure, check out is by noon, we were not being picked up until 5.30 and were told that the all inclusive also ended at noon - as we did not arrive until late evening on the first day it would be a nice gesture if the hotel offered continuation of the all inclusive until your pick up.
Cleanliness cannot be faulted and rooms cleaned daily, beautifully manicured landscaped pool area. Those reserving sun beds and not occupying until afternoon were not always challenged although notices said this was the case, as we were early risers this did not hinder us but there were people trying to get a bed and unable to due to those reserved. Animation team were funny and did try and involve everyone but did not press if you did not want to join in.
All in all a lovely relaxing two weeks, would return.

Room Tip: High floor with a sea view definately worth the extra
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  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank peanutNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 21, 2013

Dear guests,

Thank you for having taken the time to publish your comment on tripadvisor.com.
We are very pleased to know that you have spent an enjoyable holiday between us.
All reviews, either good or bad comments, are taken in consideration by our management., for that reason, we appreciate your opinions and comments, as constructive criticism is the only way to know the reality and to improve quality, services as well as facilities, to avoid future complaints for the same reason like yours.

We hope to welcome you when your travel plans bring you back to Tenerife

Best Regards

Ana martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

My husband and I spent 2 weeks here from 1st September. over all it was excellent. We opted for all inclusive, and service, food, room, reception, pool areas, dining room, Italian Restuarant ( included in all inclusive) all were amazing..Hotel was situated between main street and beach promenade you have the best of both worlds.Costa Adeje, Los Christianos, and Porto Calon all within walking distance..Entertainment was fairly good too.,My only moan is that during the summer months when the entertainment is outside, views are limited of the acts performing, as they perform on the dance floor and tables at the back cant see the acts..Definately worth a return visit..

Room Tip: higher up rooms with sea view quieter with brilliant views
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  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank teresag331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded September 21, 2013

Dear guests,

First of all thank you for your comments on Tripadvisor and for choosing our hotel H10 Las Palmeras for relaxing in Tenerife.
We are pleased to hear that you have had a good experience at our hotel. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one,
It would be a pleasure for us to welcoming you again in a future getaway!.

Regards,

Ana Martín

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
#16 Romantic Hotel in Playa de las Americas
Price Range: $147 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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