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“What a fantastic hotel!”
Review of H10 Las Palmeras

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H10 Las Palmeras
Certificate of Excellence
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“What a fantastic hotel!”
Reviewed July 10, 2013

Just got back from two weeks in this wonderful hotel. From the moment we arrived we were made to feel very welcome from the very efficient reception staff. Our room was on the sixth floor overlooking the mountains, seaview would have been nice but it certainly did not spoil our enjoyment. Our room was very stylish , obviously recently refurbished. The room was a lovely size not too big or small, but the bed was extremely hard! The whole las palmeras team work very hard to provide a very professional set up. The hotel is spotlessly clean and the food is fantastic. We were a varied group my husband and I in our forties, my daughter her partner and a one year old baby and my other daughter and friend in their late teens. We were asking a lot in terms of entertaining this group but the position of this hotel is excellent, turn right outside the hotel for lovely shops and restaurants or turn left for the clubs and bars. The food in the restaurant was so good that we only ate out once in the whole fortnight, my youngest daughter is a vegetarian who doesn't eat a lot even at home but even she had a full plate every evening! We had a lovely evening in speccio magico an al a carte restaurant that you can use once a week on the all inclusive stay. The pool and gardens are immaculate and the pool bar and snacks throughout the day are excellent (if you have any room after lunch!!) hungry teenagers heaven. The animation team were excellent, aqua gym, water polo, volleyball,archery, table tennis the list is endless. The mini club looked such fun, all the children flocked to the children's rep who high fives them whenever she sees them around the hotel. Unfortunately our little one was too small to join in despite his best efforts! I can't recommend this hotel highly enough, well done H10 you should be very proud of the whole team.

Room Tip: Seaviews are lovely but not essential if you like to watch the comings and goings outside the hotel...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LornaM2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 13, 2013
Dear clients,

we are very pleased to know that you have enjoyed your stay between us at the H10 Las Palmeras, thank you very much for choosing our hotel for your relax in Tenerife.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one.
We are waiting for you next summer!!

Best Regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 10, 2013

Very welcoming and helpful Reception staff on arrival, only down side was room was not ready when we arrived, had to wait around for over 2 hours after travelling all night.

Bedrooms are basic but very clean, no noise from outside, good sleep quality.

Food and drinks - fantastic selection for every meal, always seats available in the restaurant, staff are friendly and helpful.

Activities and entertainment- great range of activities daily and award ceremony every evening was fun. Evening entertainment was great, Barry White tribute was a bit dodgy but over all thoroughly enjoyed it.

Pool and lounging area - was great, plenty of beds, umbrellas, pool was clean.

Over all great hotel, we are definitely returning next year!

Would upgrade to sea view if possible.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 10, 2013
Dear clients,

We thank you for your detailed review on our TripAdvisor page. All reviews, either good or bad comments, are taken in consideration by our management.
Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Tripadvisor.

It would be a pleasure for us to welcoming you again in a future getaway

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2013 via mobile

What more can I say but loved it loved it loved it. Went with hubby baby and parents. Hotel is excellent spotlessly clean food was amazing staff excellent with the little ones. Would definitely go back but wanting to try other places. H10 hotels are a must :-)

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sammiantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 10, 2013
Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 8, 2013

Just come back from a 1 week stay in this hotel and it was absolutely lovely. The hotel is massive it has 2 bars and with being all inclusive who can complain!! The food was gorgeous and plenty of it. Beer, wine and soft drinks on tap 24/7. Room was gorgeous we stayed in room 246 very modern and big enough although we had a view of the main street at the front which was nice in the day but a bit noisy at night because Tenerife does not sleep!! but this was not a massive problem for us. I think all the rooms are being refurbished as we stayed in a really modern room where everything looked brand new and some people on here are saying they stayed in an old fashioned run down room. Pool area was nice and food at the pool bar was really nice, they had both hot and cold food. Staff were lovely cant really complain about them. When we arrived there were a few people checking in so it was very slow but understandable as checking in takes a bit of time to sort out with each guests so people should not really complain about that! Overall it is a fabulous hotel and we had a great time, if we return to Tenerife we will definately be staying there again! I've been to Tenerife 4 times and this is by far the best hotel we have stayed in! Most certainly should be 5* !!

Room Tip: Room 246 is very modern and clean I would definitely recommend this room for cleanliness and view ve...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 9, 2013
Dear guests,

Thank you so much for posting your feedback on TripAdvisor. We were very happy to read your lovely review and we are glad to know you had a comfortable stay with us
We thank you for your comments, which are an incentive for our Team members. We sincerely hope to have the pleasure of welcoming you again in the not too far future.

Regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orihuela, Spain
Level 6 Contributor
206 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed July 7, 2013

Do not go here expecting all the normal things you would find in a 4* hotel. The chipped furniture, the tiny rooms, the woefully bad AC in the dining hall. When we first got there the AC would not work in the room. A few days later the the door lock would not work and we had to wait 4 hours to get back to our room after breakfast. The free WIFI is that slow it's not worth bothering with. However, the food is quite good considering all the nationalities they have to deal with. The staff are 5*, always smiling and joking. The picture of the pool in the brochures is taken from the side where you cannot see the burger bar and the late night live rock music bar across the street.. I've stayed in other 4* hotels in Tenerife is this is probably the only one I would not go back to.

Room Tip: Do not go for ocean view. It's also the side with the view if the cheap bars and diners.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Expatmackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 8, 2013
Dear guests,

Thank you for having taken the time to publish your comment on tripadvisor.com.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case.
We regret to read that your first experience with us was not enjoyable for you, however, we appreciate your comments about the food quality and the staff.
Nevertheless, we appreciate your opinions and comments, as constructive criticism is the only way to know the reality and to improve quality, services as well as facilities, to avoid future complaints for the same reason like yours.
We hope that we will have the opportunity to welcome you again between us!

Yours sincerely

Ana Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 6, 2013

We are just back from H10 Las Palmeras and had a great time there. Absolutely fantastic food with so much healthy choices and helpful staff. Nothing was too much to ask and the entertainment team where so good specially Eddry. We will be back!!! Thanks guys !

Room Tip: Just make sure that your room is not on the west wing as it will be so noisy and you can not open yo...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mozhgan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 8, 2013
Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.

Thank you very much again and best regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

I went to H10 for 7 nights in May with my boyfriend. The whole experience at the hotel was amazing from start to finish. All staff are extremely polite and ready to help.

The room was an ok size for us as we didn't plan on spending our days in there anyway. They were cleaned everyday along with our bathroom. The only thing with our room was that is was facing a street where there were quite a few bars with loud music, it finished at about 11/12 though so we weren't bothered but I know this can affect other people, so maybe request a room facing the pool/beach.

The food was lovely and there really is something for everyone in the main buffet restaurant, with different themes and some food made in front of you. Every evening there were at least two different types of meat and about 2/3 vegetarian dishes to choose from also.
The breakfast was delicious; lots of juices and teas/coffees to chose from, as well has cooked breakfast, cereals and different types of breads and spreads.
Lunch was just as yummy! There are also sandwiches available all day at the pool bar along with hot dogs, burgers and pizza at the lunch time.
There were plenty of deserts and ice creams to help yourself to throughout the day.
All inclusive drinks were all self service along with the food.

The pool is a nice size but it was very cold!! This might just be down to us going in May and not in a hotter month. We still jumped right in! There are plenty of sun loungers and the hotel is very close to the beach! Even though the beach near the hotel is pebbley, a 5 minute walk will get you to the sandy part of the beach.

I really can't believe some of the bad reviews its getting considering the lovely stay I had here.

Considering the price we payed I wasn't expecting the hotel to be that amazing, I can't wait to go there again or to another H10 hotel.

Room Tip: If you like an early night, request a room facing the beach/pool.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CherryTree90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 9, 2013
Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.

Ana Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Property: H10 Las Palmeras
Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
#16 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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