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H10 Las Palmeras
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Reviews (3,712)
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All reviewssea viewimagine barpool areahalf boardpiano barevery nightmain restaurantbar staffplenty of choicetennis courtsjunior suitegreat holidaybottle of cavachocolate fountainevening entertainmentsea frontself service
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1,534 - 1,539 of 3,712 reviews
Reviewed July 8, 2013

Just come back from a 1 week stay in this hotel and it was absolutely lovely. The hotel is massive it has 2 bars and with being all inclusive who can complain!! The food was gorgeous and plenty of it. Beer, wine and soft drinks on tap 24/7. Room was gorgeous we stayed in room 246 very modern and big enough although we had a view of the main street at the front which was nice in the day but a bit noisy at night because Tenerife does not sleep!! but this was not a massive problem for us. I think all the rooms are being refurbished as we stayed in a really modern room where everything looked brand new and some people on here are saying they stayed in an old fashioned run down room. Pool area was nice and food at the pool bar was really nice, they had both hot and cold food. Staff were lovely cant really complain about them. When we arrived there were a few people checking in so it was very slow but understandable as checking in takes a bit of time to sort out with each guests so people should not really complain about that! Overall it is a fabulous hotel and we had a great time, if we return to Tenerife we will definately be staying there again! I've been to Tenerife 4 times and this is by far the best hotel we have stayed in! Most certainly should be 5* !!

Room Tip: Room 246 is very modern and clean I would definitely recommend this room for cleanliness and view very good both day and night. A bit noisy at night but nice to watch over all the night life from your balcony
  • Stayed: June 2013, traveled as a couple
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3  Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded July 9, 2013

Dear guests,

Thank you so much for posting your feedback on TripAdvisor. We were very happy to read your lovely review and we are glad to know you had a comfortable stay with us
We thank you for your comments, which are an incentive for our Team members. We sincerely hope to have the pleasure of welcoming you again in the not too far future.

Regards,

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Do not go here expecting all the normal things you would find in a 4* hotel. The chipped furniture, the tiny rooms, the woefully bad AC in the dining hall. When we first got there the AC would not work in the room. A few days later the the door lock would not work and we had to wait 4 hours to get back to our room after breakfast. The free WIFI is that slow it's not worth bothering with. However, the food is quite good considering all the nationalities they have to deal with. The staff are 5*, always smiling and joking. The picture of the pool in the brochures is taken from the side where you cannot see the burger bar and the late night live rock music bar across the street.. I've stayed in other 4* hotels in Tenerife is this is probably the only one I would not go back to.

Room Tip: Do not go for ocean view. It's also the side with the view if the cheap bars and diners.
  • Stayed: June 2013, traveled with family
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2  Thank Expatmackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded July 8, 2013

Dear guests,

Thank you for having taken the time to publish your comment on tripadvisor.com.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case.
We regret to read that your first experience with us was not enjoyable for you, however, we appreciate your comments about the food quality and the staff.
Nevertheless, we appreciate your opinions and comments, as constructive criticism is the only way to know the reality and to improve quality, services as well as facilities, to avoid future complaints for the same reason like yours.
We hope that we will have the opportunity to welcome you again between us!

Yours sincerely

Ana Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

We are just back from H10 Las Palmeras and had a great time there. Absolutely fantastic food with so much healthy choices and helpful staff. Nothing was too much to ask and the entertainment team where so good specially Eddry. We will be back!!! Thanks guys !

Room Tip: Just make sure that your room is not on the west wing as it will be so noisy and you can not open your balcony door while you are resting.
  • Stayed: June 2013, traveled with family
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2  Thank Mozhgan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded July 8, 2013

Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.

Thank you very much again and best regards,

Ana Martín

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

I went to H10 for 7 nights in May with my boyfriend. The whole experience at the hotel was amazing from start to finish. All staff are extremely polite and ready to help.

The room was an ok size for us as we didn't plan on spending our days in there anyway. They were cleaned everyday along with our bathroom. The only thing with our room was that is was facing a street where there were quite a few bars with loud music, it finished at about 11/12 though so we weren't bothered but I know this can affect other people, so maybe request a room facing the pool/beach.

The food was lovely and there really is something for everyone in the main buffet restaurant, with different themes and some food made in front of you. Every evening there were at least two different types of meat and about 2/3 vegetarian dishes to choose from also.
The breakfast was delicious; lots of juices and teas/coffees to chose from, as well has cooked breakfast, cereals and different types of breads and spreads.
Lunch was just as yummy! There are also sandwiches available all day at the pool bar along with hot dogs, burgers and pizza at the lunch time.
There were plenty of deserts and ice creams to help yourself to throughout the day.
All inclusive drinks were all self service along with the food.

The pool is a nice size but it was very cold!! This might just be down to us going in May and not in a hotter month. We still jumped right in! There are plenty of sun loungers and the hotel is very close to the beach! Even though the beach near the hotel is pebbley, a 5 minute walk will get you to the sandy part of the beach.

I really can't believe some of the bad reviews its getting considering the lovely stay I had here.

Considering the price we payed I wasn't expecting the hotel to be that amazing, I can't wait to go there again or to another H10 hotel.

Room Tip: If you like an early night, request a room facing the beach/pool.
  • Stayed: May 2013, traveled as a couple
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1  Thank CherryTree90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded July 9, 2013

Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.

Ana Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

stayed for one week end of june what a hotel clean spotless staff very hard working and friendly,we were all inclusive a family of six adults,drinks were plentiful with all top brands on offer,the food was exceptional at every meal with plenty of choice.you have the option of one meal at the Italian resteraunt which you must visit very nice.location is perfect,but ask for sea views,nothing better than waking up with the roll of the waves.would definitely visit again.ps don't change money in hotel very poor exchange rate.we thoroughly enjoyed our stay

Room Tip: higher floors with sea views
  • Stayed: June 2013, traveled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded July 8, 2013

Dear clients,

Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities and staff.
In our mind is always the desire to satisfy our customers and our greatest satisfaction is to hear that you have enjoyed your holidays.
We are sincerely looking forward to have the pleasure to welcoming you again in our hotel.

Best Regards,

Ana Martín

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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