My girlfriend and I had booked this hotel through Thomas Cook and spent a week there from 30th Nov 2012.
After a mad year in work, we'd naively asked the agent for a quiet hotel in Tenerife and she booked us into the Las Palmeras! This review has a couple of big problems, but also some good ones.
- I'll start with noise:
When we arrived we got a small room off the side of the hotel. It was small enough but sure we'd only be in the room when we wanted to sleep. After being up at 5am to get to the airport we grabbed a bite in the busy restaurant and went back to the room for an early night. When we got back we realised that the room overlooked a strip of bars in the resort called The Patch, including a rock bar with a live band that plays 6 nights a week at FULL volume. After half 11 the live band were still playing and we went to the reception to ask about typical times that the bars quieten down. We were told after midnight and the male receptionist said they send security round after that should the music still be noisy, then after that the police are called. They were still playing after midnight and at half 12 we rang down to see if anyone had gone round to be told by another male receptionist that they dont send security round and it could go on until after 3am! By 4:30am the rock music had stopped and replaced by bass from a club nearby and glass bottles being collected by truck so I decided to sleep in the bath!
The next day after heated discussions with our rep and reception, we were moved to a more central room in the hotel with a sea view (after being told the day before that that the hotel was full rest of our stay). Noise from The Patch was quieter but still noticable and the only way we could get any decent sleep was after getting stuck in to a decent amount of all inclusive alcohol in the hotel before bedtime!
This experience has taught us to research hotels now before booking them as the travel agent did not recommend a hotel to suit our needs. Although this isnt the hotel's fault they do need a better working relationship with their noisy neighbours. If I hear Highway to Hell one more time............!!
- The male receptionists
The whole week we didn't find any of the male receptionist helpful or friendly. We both got the impression that they either made up an excuse as to why they couldnt help, or they made something up to get rid of us. The female staff were the opposite and all very helpful.
- The pool
I noticed that the hotel responses on here in reply to towels on the loungers always say that they are dealt with. This didn't happen the whole week we were there. The high terrace to the left of the pool was espcially always filled with empty loungers with towels first thing in the morning.
I should say though that the rest of the hotel staff were amazing including the restaurant and bar managers and the waiter and waitress working in the Italian restaurants both nights we were in. Who's the big mental bar manager who sings alot? He was hilarious!
I noticed in a recent response from the hotel that the queues for the main restaurant were bad for one of the nights that member had stayed. We stayed the same week and it was bad more than one night! In fact, one night when we queued we got a second free night in the Italian, thanks to the friendly restaurant manager. Food in the restaurant was as ou'd expect from a self service restaurant, although there is a part where you can get some meals freshly cooked which was nice.
I'd say the hotel is a low four star, but some aspects of it are very good. The rooms may be the only thing that let the hotel building itself down. The rest of the hotel is very nice.
We'll certainly be back to Playa de Las Americas, but as we want to be able to get some sleep at night we won't be back to this hotel.
- Official Description (provided by the hotel):
- Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more less
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- Also Known As:
- h10 Las Palmeras Hotel Playa De Las Americas
- h10 Las Palmeras Resort
- H10 Las Palmeras Tenerife/Playa De Las Americas