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“Sorry, not 4****”
Review of H10 Las Palmeras

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H10 Las Palmeras
Certificate of Excellence
Reviewed December 23, 2012

The only thing 4* about this hotel is the location, right on the seafront. The rooms are small and dated with very little storage space, the bathroom is small with a shower over the bath,a hairdryer that was useless and again very little storage space . The food was good but the layout of the dinning room meant meal times were manic! Some of the rooms have a side sea view and get the sun all day but unfortunately they are opposite noisy bars, a bottle bank and a sex shop.The pool area looks nice but the beds are very close together and there's not a lot of room to move.The carpets in the corridors were frayed and tatty,overall the hotel appears a bit dated.We stayed on half board basis, but all inclusive was also available, from the short time I sat in the bar there didn't appear to be enough bar staff on to cope with the demand

  • Stayed: December 2012, traveled with family
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2  Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded December 29, 2012

Dear guests,
thank you for having taken the time to publish your comment on tripadvisor.com.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case.
We regret to read that your experience was not enjoyable for you, however, we appreciate your comments about your impressions.
Nevertheless, we appreciate your opinions and comments, as constructive criticism is the only way to know the reality and to improve quality, services as well as facilities, to avoid future complaints for the same reason like yours.
We want to wish a Happy New Year.
Yours sincerely

H10 las Palmeras

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1,598 - 1,604 of 3,570 reviews

Reviewed December 15, 2012

nice hotel friendly staff but be careful if you book with travel-republic they advertise rooms at different prices saying they are double rooms or twin rooms or rooms with balcony when they all the same.we booked a twin room and our friend booked a double room paying over £100 less and ended up next to each other.

  • Stayed: October 2012, traveled as a couple
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2  Thank fiona3432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Public Relations Manager at H10 Las Palmeras, responded to this reviewResponded December 21, 2012

Dear clients

Thank you very much for your comments
For next time please contact with our web side www.h10hotels.com, there you will find all
our room types and the information about that. Our web has the best offers
in internet.

Thank you very much again
Merry Christmas and Happy New Year.

Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2012 via mobile

We arrived on Sat 1/12/12 the lady on reception was great she handled check-in , really quick within 10 mins we where in are room .We couldn't believe room when we saw it we had been upgraded to a jr suite , my hubby was delighted our terrace was huge .We went down to dinner at 6.45 ,we had to look for a table but when I asked a waiter for help he was brilliant and had us seated right away the food was lovely something for everyone yeah u had to wait in line but once you got the layout of restaurant the first night was the only night we had to do this. I have to give all the staff at hotel a big thanks nothing was to much for them .We couldn't have had nicer cleaners if we had tried they were so friendly always smiling its little things like a smile that really can make your holiday go from enjoyable to absolutly fantastic.A big thanks to all at H10 las palmeras we will come back.Bravo...Bravo ....Bravo

  • Stayed: December 2012
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5  Thank Sillylilly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Public Relations Manager at H10 Las Palmeras, responded to this reviewResponded December 15, 2012

Dear Guests,
Thank you for your kind comments on Tripadvisor, following your recent visit to the H10 Las Palmeras.
Your feedback is very much appreciated. We are delighted to read that you thoroughly enjoyed your stay with us and that you particularly appreciated the accommodation in the junior suite, which were offered to you.
Thank you once again for taking the time to comment, your feedback is very much appreciated. We look forward to welcoming you back very soon.

Kind regards
Merry Christmas and Happy New Year

Ana Martín

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Reviewed December 9, 2012

This was our 2nd visit in 2 years and our last! We arrived on Sat 1st Dec 2012 got seen to very quickly and were given room number 68.. we went to room 68 entered our key and got the shock of our lives... someone else in the room!! Went back to reception and was given room 368 which would be "ready in five mins" no problem.. Went to our room and it was on the side of the hotel overlooking the local shops! No air-con.. very basic..Horrible. Unpacked, got ready and went down for our evening meal at about 6.20pm.. What a shock we got.. there must of been 150 YES 150 people waiting to go in... pushing, shoving. TERRIBLE.. Managed to get in but by 6.40 there were no tables.. loads of queues for everything.. we just got a plate of chips.. it was the worst thing we have ever seen and we go abroard 4 times a year.. We ate out quite a few times after this. Sorry H10 we will not be returning... My partner was approached by a spaniard who got hold of his shoulders, spun him around. and YES TOOK HIS WALLET FROM HIS TROUSER POCKET then he ran for his life.. but my partner ran after him.. HE GOT HIS WALLET BACK... My partner is 60 years of age but like he said... NO-ONE TAKES MY BELONGINGS.. Please be very careful

  • Stayed: December 2012, traveled as a couple
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6  Thank bethanddreja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Public Relations Manager at H10 Las Palmeras, responded to this reviewResponded December 11, 2012

Dear guests,
We feel sorry that we could not rich your expectation during your second stay with us.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere.
We are sorry that we could not be successful in your case but as you know, the big queue in restaurant was only one day. Also we want inform to all the readers we always prepare everyday 3 times a day food for more than one thousand people, and we don´t understand how you only get a plate of chips. This is not possible!!!
We regret that your experience in our hotel was not enjoyable for you.
About the event of the intent of robbery we also feel sorry for the bad image we can project but this is something that happens everywhere in the world, not only in Spain and by spaniards!!

Finally We only want to wish you Merry Christmas and happy new year.

H10 Las Palmeras Staff

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Reviewed December 9, 2012

I stayed here with my mother in the middle of November this year. Great hotel, well located within walking distance to the shops and direct access to the beach.
The hotel catered for all ages and nationalities, The food choices were excellent and the dining room is well run. There is entertainment in the hotel on every night.
The only bad thing I have to say is that many of the guest reserved sunbeds for hours at the time whilst they were out of the complex. I was vernally abused by a French man for moving a sunbed one day for my mother and he wasn't even using it. I think this should be monitored by staff better.
I enjoyed my week in H10 and I hope to return soon.

Room Tip: go all inclusive
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  • Stayed: November 2012, traveled with family
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2  Thank Shannady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Public Relations Manager at H10 Las Palmeras, responded to this reviewResponded December 11, 2012

Dear Guests,
Thank you for your kind comments on Tripadvisor, following your recent visit to the H10 Las Palmeras.
Your feedback is very much appreciated. We are delighted to read that you thoroughly enjoyed your stay with us.
Also we regret the incident with the french client about the sunbeds. Respect and emphatic among customers are very important to get harmony in the hotel. It is something we cannot solve.
Thank you once again for taking the time to comment, your feedback is very much appreciated. We look forward to welcoming you back very soon.
Kind regards
Ana Martin

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Reviewed December 5, 2012

Just got back from a short 3 day break at the H10 Las Palmeras.We were checked in very quickly and efficiently by the young lady with beautiful blue eyes on reception,she was very friendly,courteous and was very pleasant.We were allocated room 553 which we were very pleased with.It was large,well appointed and very clean with pool and sea views,perfect!
We went for lunch and were impressed with the food and the wine.
Evening meal was not as good though and was quite often cold.The hotel was occupied by 90% German and the food was geared towards them,although this is not a complaint its just an observation so if you are not into trying different food then you maybe dissapointed and there was no seperate childrens section so our young girl found it difficult to get something she liked,although the desserts were great!.Breakfast again was not really up to much but the AI snack bar was found to be quite good.All drinks around the hotel were found to be good,especially the wine and sangria.
Onto the staff,every member of staff,whether house keeping,waiters, reception or bar staff were all found to be polite,friendly,helpful and happy in their work...................except one...................the lifeguard,the socorissta,the SOS man(which we think stands for stole our stuff!)
One day we went our for a walk and came back after he had straightened all the beds up.We had l left three towels and a bag with two watches in on the back of one of the beds,when we got back they had gone,i went to ask the lifeguard and he just atrted shouting in Spanish(could not speak English) and we could tell he was not being very polite with his voice and hand gestures,We managed to get our point across and he knew he had moved them but would not admit it! Luckily a waiter was walking past who spoke English,when we told him our problem he started shouting at the lifeguard and then suddenly he managed to produce the missing bag and towels which he just threw on a bed,I wish i remembered the waiters name as he deserves a mention but i think he seemed to know what the lifeguard was up to.Also the following day my daughter braved the freezing cold pool and got in to swim from one side to another and he came over shouting at her and told her in Spanish to get out !
So be careful with your belongings around the pool and a note to the management ,this man is letting your team down and if i were in charge of the staff then this man would be down the road,he may be more suited to cleaning up at Mc Donalds!
Anyway 9/10 for the hotel and yes we would return and thanks for the bottle of champage for the wifes birthday,a very nice touch!

  • Stayed: December 2012, traveled with family
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3  Thank neilandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this reviewResponded December 29, 2012

Dear clients
Thank you very much for your feedback on Tripadvisor.
We are pleased to know your positive comments about our reception staff.
We regret your comments about our food quality. The most of received comments, about 95%of comments, are very positive about the quality of our meals and we are very suprised about your impression. We follow a strict quality control and temperatures of our proccessed food, being allowable limits.
About our lifeguard only we can tell you he is working with us since long time and as a serious company, we never allow any deliquent behaviour in any case from our staff. This is a very serious charge.
Also we want to mention a person who works cleaning up at McDonalds, deserve our full respect. We never underestimate the daily work with everyone earns his or her salary. We never know what the future will bring us.

We hope you can understand our position, we still believe in the good work of our employees.

Regards,

All H10 Las Palmeras Staff

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Reviewed December 4, 2012

a) They charge you if you want to borrow a towel for the pool, rooms with street view are noisy- you can hear music from streets until 2-3am.
b) No kettle in room or tea facility's
c) No English speaking tv stations on tv in room!
d) This hotel is only for German, Austria, Belgium, France pensioners. They were 80 precent from all guests.
e) The safety deposit box was expensive for the week at 28euros with a 10euro deposit returned at the end of stay. As well deposit 10 or 15e, plus extra charge 10e for tv remoute control, and for borrow iron, iron bord same. It was unbelievable.
f) Very good food and nice restaurant staff, very good animation program, but reception staff not polite, not nice.
g) You can't connect to the internet wifi in your room, so you have to go to the lobby to use the wifi .
h) Wasting time continues to write.

  • Stayed: November 2012, traveled as a couple
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3  Thank JanaRobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Public Relations Manager at H10 Las Palmeras, responded to this reviewResponded December 5, 2012

Dear clients

Thank you for taking time to publish your comments.
We regret the experience you have had in our hotel.
For us it is very important all the feeling our clients have after their holiday with us for that reason we don´t think you are wasting time continues to write.
Answering to you points, we want to inform you all our payments services are informed or in brochures or in our web side.
Please give us the opportunity to apologize for the inconveniences happened during your stay.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case.

Merry Christmas and happy new year!

Regards
Ana Martín

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
#16 Romantic Hotel in Playa de las Americas
Price Range: $153 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Américas, next to the sea and with direct access to the seafront promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. Recently refurbished by the well-known designer Lázaro Rosa-Violán, the hotel has a bright interior design with a maritime feel, and new services such as the Asian restaurant Sakura Teppanyaki, the specialist coffee shop Mike’s Coffee and the Imagine bar. The hotel also offers a packed programme of entertainment for the whole family. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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