I stayed here the first week of june 2013 .To be honest the only good thing about this place was the pool and its close proximity to the agua park .The first morning we arrived which was at 6am the hotel staff we not equipped to deal with the amount of people for check in, it took almost an hour for us to be checked into our rooms
On reaching our room the first thing to meet us was 2 cockroaches on the stairs.
throughout the day and night the hotel staff flew about in a golf buggy to access apartments my sleep for the entire 6 days was interrupted by this noise which was created by buggy going over ramps.I found that you could not sit out on the veranda as you were almost out on walk way
the apartments themselves were dated not very clean and could do with a paint job .
The reception staff were also very abrupt and couldn't make eye contact when asked any type of
question (a course in customer relations would go a long way)
we were aware that this complex was on a hill but there was no effort made what so ever to help people with their bags to their rooms especially those with children who had prams who had to make a couple of trips just to get their bags to their room THIS IS WERE SPEED BUGGIES WOULD HAVE HELPED instead of keeping people awake at night when using them
I know you pay for what you get but when there priced up better apartments for less money
all I can say is if the staff or owners don't do anything to address these problems they may see a
rather bigger decline in customers in future as for now this is one family that wont be back
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- Also Known As:
- Laguna Park 2 Hotel Playa De Las Americas
- Laguna Park 1
- Laguna Park 2 Tenerife/Playa De Las Americas
- 1 Laguna Park