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“Just returned from the wonderful Vulcano Hotel!”

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Spring Hotel Vulcano
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ludlow
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Just returned from the wonderful Vulcano Hotel!”
Reviewed May 2, 2013

We have just returned from the wonderful Vulcano Hotel, after a 14 night stay, this was our second visit and this time we were in a party of four. We really enjoyed our stay there and will definitely return. We travelled with Thomas Cook and our rep Sophie was lovely and we always knew where to find her if needed. We decided to go and visit the Arona Gran and have a meal and see the evening entertainment there which made a nice change. Some people had commented saying they thought standards had slipped but we found it just as good as last year. It was nice to see some of the same staff there and they always make you feel special with a warm welcome. The entertainment over the 14 nights had only two acts that we had seen the previous year and most of it was good, but you can't please everybody. We requested a room on the side of the hotel that overlooked the walkway down to the beach which is where we had stayed last year and it was lovely, we were on the 6th floor and had a good side view of the sea and the mare nostrum resort, we like it on that side of the hotel because it gets the morning sun and then when you return to your room to have some lunch on the balcony it is in the shade. We were also able to watch the planes coming in to land. The animation team is very good and the games they play during the day will keep you occupied if you want to join in,plus you can win a hat or t.shirt. Daniella was still there from last year which we were pleased about because she speaks very good english and it was nice to see her still there. The bar staff are really nice and do a great job working long hours in the pool bar during the day, they are always friendly and helpful. The rooms are good with plenty of space and very comfortable beds which are huge! and the maids do a brilliant job keeping them clean every day. The hotel is in a really good location with just a short walk to the beach and because the resort is mainly flat it is easy for people to get around. The bus service is very good and if you need a taxi the reception in the hotel will order one for you and it arrives in minutes. There is a supermarket by the corner of the hotel and you are able to get a baguette and take it to the back of the shop and they will make you a sandwich with turkey, chicken, ham or cheese plus tomato and it is really cheap, I think people are beginning to know about it because most days I had to queue but not for long. There is also a cashpoint machine there. I purchased morning newspapers from the hotel reception because they were cheaper than the supermarket. The dining room staff are all pleasant and always speak to you. The food is buffet style and there is lots of choice with a carvery most days plus the show cooking grill where they cook fresh fish and steaks etc, at breakfast you can get pancakes but then have to go to the tea and coffee machine to get a fresh lemon slice, they really should have some wedges of lemon by the pancakes, they also cook omelettes of your choice. There is far too many food choices to list, you would have to be a very fussy eater not to find something to suit. The pool area is ok although not much room between sunbeds and very regimental under metal sunshades, the problem is some people move their bed into the sun and make it dangerous for people to walk up and down the aisles to the pool bar and we saw an elderly gentleman trip and nearly fall over. I'm not sure if anything can be done about the area because there isn't much room to move things around.One of the pools is heated and the other a little cooler they both have easy access steps to walk into the pool with a handrail which is great. Some of the reception staff are not very friendly which is a shame because that is who you meet when you first arrive. The safe in the room is 10 euros deposit which you get back when you take the key back and 2 euros per day, the mini bar is 1 euro per day empty or 20 euros for your entire stay plus 8 soft drinks, so if your there for a fortnight or longer it is better value. The only improvement I would like is tea and coffee making facilities in the room but because there are only 2 sockets in the room, one is in use for the tv, which has a few english channels to watch, and the other is in the bathroom. They charge for pool towels so a few people purchased cheap towels from the local shops and left them at the hotel when they went home. We went to a show called the music hall tavern at the castle it cost 100 euros for the two of us but was well worth the money, we had a really good evening. Also there is a show on at the moment called the history of music in costa adeje and there is a pianist in the show called Erika and she is fantastic, she visits the hotel twice a week and plays during happy hour in the bar area between 6-7pm if you get a chance go and see her play you wont be disappointed. There are also various bars just round the corner to the hotel called the strip and they have some really good acts on and the drinks are cheap but it gets busy so you need to get your seat early. All in all we had a really good holiday and we will definitely return. If you've never been to Tenerife and want a fantastic hotel to stay in then you can't go wrong with the Vulcano or one of their sister hotels, the Arona Gran or The Bitacora they are all owned by spring hoteles and run almost the same, although the Bitacora caters for children and the other 2 hotels have very few. A lot of reviews state that the age group at this hotel is elderly but we found there was a mixed age group ranging from 20-90. All rooms have air conditioning and a hair dryer.

Room Tip: Go for a high floor room you will get a nice view, also is you want the morning sun get a room that...
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  • Stayed April 2013, traveled as a couple
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5 Thank barbshrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Kingston-upon-Hull, United Kingdom
Level Contributor
385 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed May 2, 2013

Stayed at the Vulcano from 23 April 2013 for one week and all in all it was a good break in the sun. We hadnt been to the resort for the past few years although been on many occasions prior to this and the area is now fully developed and looking really nice.
Contacted the hotel prior to the holiday requesting high floor with evening sun if possible. We were allocated room 799 which was absolutely perfect, top floor with corner balcony overlooking coastline and sunny from mid afternoon.
Had no issues with staff they all appeared pleasant and geneerally helpful. The running of the hotel gives the impression of quite a professional approach which was pleasing and i may add sometimes sadly lacking.
We did not like the poolside and in fact found it quite depressing with row after row of individuals laid under the fixed shades. Many aspects of the hotel are organised with the elderly in mind.
Having stated this, it has to be accepted that the clientele are mainly elderly.No spring chicks ourselves but we felt like the young kids on the block.
Food was good and plentiful although it was typical 4* hotel food and lacked variety in so far as starter options were concerned, i think if we had been for a fortnight it would have been too repetative.
Our only other negative about the dining area is that it was far too cramped with tables very close together which made it 'canteen' dining.
Add on costs for room: 2e per night for safe, 1e per night for empty mini bar, 1e per person per day pool towels.
Anyone planning to stay i am sure you will enjoy it, the positives far outweigh the negatives and it is in a superb position just to the rear of the La paz strip.

Room Tip: Room 799 is a corner suite which has a seperate sitting room and very large double bed, balcony with...
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank dyble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed May 1, 2013

Stayed at this hotel for 6 nights from 22nd April as sadly our first night was spent at the Bitacora across the road which was not a pleasant experience! We were glad to check in at the Vulcano to room 487 on the side which was nice and quiet. Due to our inconvenience we were upgraded to full board with drinks at lunch and dinner which was very generous.

The only gripe I have about the room is we could only find one plug. In today's world, travellers bring multiple electrical items and I think for a 4 star hotel this is not acceptable. Also I think pool towels should be included too. We have never stayed at a 4 star hotel where we have had to hire towels. Can't grumble at the fridge though for 1 euro a day. It was about 35 degrees when we were there every day so a cool drink was welcome when we got back to the room.

The pool area isn't the best and if the hotel took down what we refer to as bike sheds and replaced with umbrellas it would look much nicer. One pool was heated and was very pleasant but sadly if you wanted a sun bed in the sun, you had to be up around 6.00 am and the hotel did not try to stop this. One day we lay out and watched people return from a day out at 4.00 pm to sit on their towels for an hour, you should be disgraced!!!!!!!!!!!

Food is good but lacks flavour and variety but I think they are catering for their typical guest which for a week was fine but I'd be looking for something more if we'd stayed longer.

The area itself is very nice and money has been spent down on the front where the designer shops and the Safari Centre are. We walked along the promenade both ways for miles and were pleased we had chosen this resort.

All in all we had a good week in the heat and wouldn't return unless the hotel made changes to it's appearance and re-visitied the layout of their pools.

P.S Reception staff were the most unhappy I've seen, they should take a leaf out of the waiters book and cheer up! No one wants to be greeted like that!

Room Tip: Quiet rooms seem to be on the right hand side over looking the 'Best Tenerife' as bars/resta...
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank HSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, lancs
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 1, 2013

We had our 4th stay in The Spring Vulcano Hotel for 11 nights in April and as I said in my last review on this hotel, it's STILL the very best Spanish 4 * hotel we have ever stayed in.

Everything from the lovely greeting at reception, to getting a lovely pool view room on the reception level floor. I can recommend anyone to pay the extra for the pool view rooms, as the safe, 2 x pool towels and gowns with slippers are provided, which all normally carry a daily charge.

The restaurant can only be described as excellent, obviously taking into account that it is buffet service, rather than A la carte. Lots of different choices at both breakfast and dinner. A special mention for the porridge, it was so, so creamy.

The ballroom is lovely, with very good entertainment on most nights and the bar prices are not extortionate, especially if you have a 'Spring' loyalty card, which gives you a 15% discount on all of your hotel extras.

The staff throughout the hotel are extremely helpful and courteous and they work exremely hard. A special mention for Alain the waiter, nothing was too much trouble for this young man. In the dining room I would like to thank especially; Louis, Fabian and Alicia.

The ONLY bad point that I would like to make is about the early morning 'Towel on sunbed' brigade. I was woken up one morning at 6:30am by someone dragging sunbeds around. How pathetic and stupid are these people going to get. Are they going to start putting out their towels the previous night, if someone decides to take their own 'special area. Why is it so important to them to get their sunbeds in a 'particular' area? I even saw on one occasion two beds with little notes on them saying 'Reserved'.Those on the higher level were the worst. Towels out at 6.:45am, but no sign of anyone using thenm until 10:00am and then no one on them again for up to 2 hrs at lunchtime. I even noticed that more than one set were not used until after lunch. Such inconciderate people make my blood boil and the majority were Brit's. So no excuses about it being others to blame there.

I really do believe that the Hotel management should enforce the advertised rules on this. No reserving of Sunbeds.

Well now that I've got that out of my system, I can get back to how good I feel about the Vulcano.

Simply sensational!

Can't wait for our return in the Autumn.

Room Tip: Go for a pool view room.
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  • Stayed April 2013, traveled as a couple
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Helpful?
4 Thank Fred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 26, 2013

In the off season, this hotel has everything for a relaxed holiday for those who are retired, those with mobility problems and families with disabled people. Please note though that this is NOT a hotel just for such people. We are not disabled but have visited several times and have been impressed with the facilities for those with such difficulties.

On the ground floor there are rooms to accommodate wheelchairs and we spotted a tilt lift to assist between wheelchair and the bed. There are mobility scooters available which can be charged in sockets in the hallways overnight. The rooms have small 'patio' areas in the shade until late afternoon, which overlook the pool area. Some patio areas have awnings where the shade is limited.

There are two pools, one of which is heated and where you can take part in gentle aquarobics each morning at 10.30am. There is even a lift to help the disabled into and out of the heated pool. The unheated pool was only 2 degrees cooler than the heated one and both pools were only 4'6" approx.

The food choice is always good and hot. Tables can be reserved for those needing space for wheelchairs and the staff are very helpful and understanding.
One minor point is that the hand wash units aren't placed prominently as you enter the Dining Room, so 99.9% of the people didn't use them. They wouldn't be low enough for someone in a wheelchair to use either. We mentioned this to the Management and our Rep. Given the large numbers of people it should be a priority for the hotel to prevent the spread of viruses.

There are plenty of lifts with stairs an alternative, but take care as the stairs are not carpeted.

The large entertainment lounge is fitted with TV screens so that everyone can see the entertainment each evening. The dance floor isn't large but accommodates about a dozen couples unless you're into ballroom dancing and need room to move. If you arrive after 6.30pm you can dance before it gets crowded an hour later. Some of the entertainment is very loud, even though it's excellent, so take some earplugs if it bothers you.

There are plenty of games run by the excellent Animation team throughout the day if you don't plan to visit the area, but try the local buses and buy one of their Bono bus tickets from the local supermarket or the bus station for approx. 15 euros. A family can use the same ticket and it's valid for 1 year. The buses are very cheap and you don't have to worry about hiring a car and parking. There are even free buses taking you to the Fun Parks if you're that active. The hotel is on a corner near a roundabout (traffic island) and the main bus stops are the opposite side of the island, so not far to walk. Or you can take one of the trips organised by the reps of course.

The walk to the beach isn't far and you must see the fountains in the shopping area close by which 'dance' to music each evening at 9pm, 10pm and 11pm for about half an hour.

Everyone there (staff and visitors) are very friendly and we'll be going back again for sure. it's nice to see that many of the staff have been there for a number of years and are always helpful and friendly.

Room Tip: Pool facing, ground floor rooms are ideal for the disabled or families with disabled children. Also...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 578PatriciaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 23, 2013

Just returned from another wonderful stay, really first class hotel. We had booked a terrace room and had the most amazing room on the 7th floor with huge terrace and balcony.. Food not quite as good as in past years but still good selection. Enrique the restaurant manager always a welcome sight and remembers every face... Will definately return however terrace rooms now only bootable through tour operator and not direct with hotel.

  • Stayed April 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Sjbud65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 20, 2013

We visited this Hotel 12th April 2013 for one week Half board with Thomson. the hotel is very good the staff on the reception and in the Dinning room are all very friendly, Helpful and extremely efficient. The hotel itself is very clean and maintenance of smaller things like replacement of shower heads and pool repairs and maintenance of the gardens within the hotel are constantly kept on top of which all in all keeps this hotel well maintained.
The week we were there and wether this is a general thing or all year around, there were a large number of elderly people in the hotel from say 60 to 80 years old, for myself this is not a problem being the age of 53 , but for the youngsters it may be a bit quiet if it is a general all year around destination for the older clientele.
The Dinning room can get a bit hectic at peak periods but the staff deal with it very well, keeping food in good supply . The food itself was very good with a very varied choice, believe me i know having the worlds worst picky eater as a partner, and even she found something to eat.
All in all this hotel was very good and we would stay there again, a couple of nit picky down points the sun beds have fixed slatted shades above them and not umbrellas which can make you feel as if your sunbathing under a venetian blind and if you want to stay by the pool; you best be up to put your towel on a sun bed early because the best ones go very early. the hotel does run a no reserving sun beds policy but they don't enforce it and the sun beds towards the back of the hotel don't get the sun until about 11.30am. this part of Americas is probably the best position in my opinion, its close to Los Christianos about 20 min walk, it has a great selection of bars and restaurants and a couple of good beaches and the direction is the rest of Playa de las Americas so you have the best of both worlds. By the way girls the Markets on a Sunday at Los Christianos .So have a lovely time we did.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mike11959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Vulcano

Property: Spring Hotel Vulcano
Address: Avda Antonio Dominguez Alfonso 8, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa de las Americas
#5 Top resorts Hotel in Playa de las Americas
#11 Romantic Hotel in Playa de las Americas
#13 Luxury Hotel in Playa de las Americas
#15 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Vulcano 4*
Number of rooms: 371
Official Description (provided by the hotel):
Spring Hotel Vulcano is strategically placed in the nicest part of Playa de las Americas. Next to the beach, the best shopping and entertainment area and 1 km from an 18-hole golf course Las Americas. ... more   less 
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Also Known As:
Hotel Vulcano Tenerife
Vulcano Hotel Tenerife
Hotel Tenerife Volcano
Vulcano Tenerife
Spring Hotel Vulcano Tenerife/Playa De Las Americas

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