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“Hotel in Full”
Review of Sol Tenerife

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Sol Tenerife
Reviewed October 26, 2012

We booked a Bed and Breakfast holiday stay. Breakfast is served from 7am each day. We got up early and went for breakfast. They must cook the fried eggs at 6.30am. When we went in the eggs was piled high on a round plate but because they was so high they were stone cold. The rest of the food was luke warm only. The next day was the same so we went out for breakfast each day.The plug sockets hung out of the walls and toilet filled up all the time.The noise outside of banging music goes on till 5am every morning. At night they turn off all the lights on the building and around the grounds so its very dark if you return from a night out after 9pm. The double beds are single beds pushed together but have a gap down the middle and if you lay on the gap the beds split apart and the covers are for single beds so you can not sleep together at all unless you share the single bed. We also had Cockroaches in the bathroom coming in through the sink

Room Tip: not a good place to stay
  • Stayed: October 2012, traveled as a couple
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3  Thank Noakes123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded December 2, 2012

Dear Noakes123,

We are very grateful for writing a review about your experience in Sol Tenerife.

We are very sorry if you left the hotel with that negative impression. Our show cooking is all done at the moment, we will check this point regarding your comments during the breakfast opening time.

Regarding the music we would like to inform you that we are having meetings with the town council reporting the noise situation and we expect that bars and discos respect noise level law/regulations and respect hotel guest’s rest.

Thanks again for use Trip Advisor. Look forward to welcome you back soon.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,534 - 1,540 of 3,504 reviews

Reviewed October 24, 2012

I am horrified of this hotel and we transfered to another hotel it was that bad. This is not a 4 star hotel what so ever, more low 3 star.
When we arrived the hotel looked dated, we picked a sol thinking this would be a safe option.
The rooms looked clean but plugs sockets hanging off the walls, dirty baths...it was just awful. They are hiding dirty generators in the rooms to, at top of wardrobes. I have never seen nothing like it, it was rank.
The food was ok but not brill.
Not all the drinks were all incl and you had to sine for every drink and you were only aloud 1 and couldn't get rounds, I also wasn't aloud out the restarunt and was being shouted at for not returning a piece of paper to him which I new nothing about.
The pools were minging and had all bits floating in them, also the noice at night from the party strip was so noisey, the staff were rude. It was just such a bad experience.
I could go on and on about this hotel. It was so bad, I felt I needed to write this report to warn people not to go. This was such a bad hotel and would never go back.

  • Stayed: September 2012
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3  Thank elle1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded November 28, 2012

Dear elle1997,

Thank you very much for writing your comments through Trip Advisor.

We are very sorry that you left our Hotel with that negative impression. We take note of all your comments about the facilities, staff and the room in order to improve our service.

Once again thank you for writing and we remain at your disposal.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

we moved here after having a night in the most hurrendus hotels ( columbus) and this hotel was a breath of fresh air compared to the other we felt very welcomed on arrival and our check in was fast and easy we stayed in the left hand side of the hotel room 1118 over lookin the sea with a lovely view the food was nice a bit repetitive as most ai are but over all we found something to eat everday the staff are lovely and go out of there way to please the hotel rooms and grounds are kept nice and clean are faveroute part of the holiday we loved the shows at night we enjoyed them all specially the fantasia diney show it was brill me and my best friend came here were in are late 20s and like everything about the hotel we chilled in the day and looked forward to the shows at night as were very fussy and picky with our hotel choices and have stayed in some of the best 5* around the world we felt that this hotel deserved a really good review as we were pleased with the whole experience the only thing i can reccomend if ur elderly or have children request to stay on the right hand side of the hotel as the left is right next to the strip and can get quite noisey it wasnt a problem for us as we were there most nights

  • Stayed: August 2012, traveled with friends
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1  Thank hayleybabiee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded November 18, 2012

Dear hayleybabiee,

thank you so much for writing your impressions through Trip Advisor.

We really appreciate your comments about our cleanness, buffet and hotel facilities. It’s a pleasure for us to know that you spent a great time with our entertainment team and all the staff of the hotel. Many thanks.

We look forward to welcome you again in Sol Tenerife.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

Have just returned from Sol Tenerife on 19th Oct. The hotel is of a decent standard but is not a four star, probably a three. Rooms are nice and clean and staff on the whole are friendly. Food is good with plenty of choice. Air Con in the room worked very well.
Evening entertainment on some nights could be better but that is down to individual taste.
The main problem (If you require a nights sleep) with this hotel is that it is situated next to night club city 'Veronicas'. The noise goes on until 06:00hrs every morning and is difficult to sleep without ear plugs. Had we been aware of this we would not have booked!
Had this hotel been in a differnt position I would return next year.
(It could just be an age thing)

Room Tip: If you require to sleep at night then ask for a room in tower 'B' facing away from 'Vero...
  • Stayed: October 2012, traveled as a couple
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Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded November 18, 2012

Dear Alan P,

thank you for writing your impressions about your stay in Sol Tenerife.

We really appreciate your comments about our hotel facilities, our buffet and especially our staff.

We are very sorry if you had a negative impression because of the bars located near the hotel. We are having meetings with the town council reporting this situation and we expect that bars and discos respect noise level law/regulations and respect hotel guest’s rest. We hope this situation won’t affect on your decision to come back in the future.

We look forward to welcome you in Sol Tenerife.

Kind regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

Just got back from holiday was not looking forward to my holiday after reading some reviews before I went but I am glad to say I had a lovely stay at this hotel the staff were nice and the room was cleaned every day clean towels every day too look forward to staying again

  • Stayed: October 2012
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7  Thank snowcats_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded November 18, 2012

Dear snowcats_7,

Thank you very much for your review through Trip Advisor about your stay in Sol Tenerife.

We are very pleased to know that you had great holiday with us and enjoyed our hotel for its location, cleanness and staff.

We look forward to welcome you again.

Kind regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

The hotel was generally of a good standard, although the rooms could do with some decorative attention. The food was good, staff very helpful and pool area good with other facilities such as boules, table tennis and tennis. Leonardos club over the road was rather full on, but ear plugs sorted that out!

Room Tip: Away from Leonardos.
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Hedders_M7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded October 24, 2012

Dear Simon,

We are very grateful for writing a review about your experience in Sol Tenerife.

We are very pleased to know that you could enjoy our facilities and our food. Our staff is always willing to help with guest’s needs, as this is exactly one of our main objectives.

Look forward to welcome you back soon.

Kind regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

It's a struggle not to give it 1. Room was ok. Really noises from the pubs next door. Reception staff weren't great and would talk to each other while you stood there and waited for them to finish. One day there was a group of young guys at the pool drinking with blow up dolls and were not asked to get rid them which was not suitable for what was supposed to be a family hotel

Stayed: September 2012, traveled as a couple
2  Thank 2Stuffed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guillermo G, Director General at Sol Tenerife, responded to this reviewResponded October 24, 2012

Dear Pat O ,

Thank you for writing your impressions about your stay.

We are very sorry that you left our hotel with such a negative impression. We are having meetings with the town council reporting this situation and we expect that bars and discos respect noise level law/regulations and respect hotel guest’s rest. That group had to be a stag party but if it happens we will ask them to get rid of them for respect to others guests.

Once again thank you for writing and we remain at your disposal.

Kind regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Tenerife

Address: Avda Rafael Puig Lliviana S/N, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Playa de las Americas
#22 Luxury Hotel in Playa de las Americas
Price Range: $118 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Tenerife 4*
Number of rooms: 522
Official Description (provided by the hotel):
This property is 3 minutes walk from the beach. Sol Tenerife is located 200 m from the beach in Tenerife's Playa de las Américas Resort. It offers 3 outdoor pools with sun loungers, a tennis court and rooms with a furnished balcony with partial or frontal sea views. The air-conditioned rooms at Hotel Sol Tenerife feature tiled floors and cheerful colours. They are equipped with satellite TV, fridge, desk and chair. The private bathrooms come with a hairdryer. There is free Wi-Fi available in the rooms. The hotel has a kids' club, hairdresser and supermarket on site. Sports facilities include a volleyball court and a small football pitch. There is also a massage service. The Tenerife Sol's restaurant serves international buffet meals. There are also 2 bars, including a poolside bar. Las Américas Golf Course is 500 m away from the hotel. Tenerife Sur Airport is 14 km away. ... more   less 
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Also Known As:
Sol Tenerife Hotel Playa De Las Americas
Hotel Sol Tenerife
Sol Tenerife Playa De Las Americas

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