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“standard rooms need updating”

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Mediterranean Palace Hotel
Newcastle, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“standard rooms need updating”
4 of 5 bubbles Reviewed March 21, 2014

We decided to stay for 4 nights mainly because we were impressed with the reception area and the photos online,
Our standard room was not the standard expected from this hotel, compared to the reception area and pool,
It was clean and tidy but quite old fashioned,
The food at breakfast was good with lots of variety to suit everyone,
Pool area very nice ,
Although this is a very big hotel the service was very good and the staff were friendly .

Room Tip: Upgrade room
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fergy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 26, 2014
Dear Guest,

Thank you very much for your comments.

I would like to thank you for your suggestions regarding our standard of rooms. We will soon carry out major refurbishment works.

I hope to have the chance to welcome you in future visits to tenerife.

Best regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (729)
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Luxembourg City, Luxembourg
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

It used to be a wonderful hotel, I am sure. It still keeps some of its splendor, and the location is superb. The upper floors rooms with a view to the ocean are wonderful. The pool is great, but not heated. Breakfast is huge. The room is old, TV set ancient, but not that important.

Room Tip: Make sure you get upper levels sea facing rooms.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anamaria V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 26, 2014
Dear Guest,

Thank you very much for your comments.

I´m sorry to read that the standard of our facilities does not live up to your expectations.

We are planning a room refurbishment that will certainly solve all these issues.

I hope to welcome you at any of our hotels in future visits to Tenerife.

Warmest regards,

Esteban sedano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed March 21, 2014 via mobile

So I'm here till April and me and my partner have stayed in 3 star to 5 star across the world, first the inside is lovley we was greeted much like most 5 star hotels so plus points there, the rooms are in a very poor state and not to 3 star standard at all. We are staying b&b and the breakfast is lovely again not 5 star but very good, the pools as clean but the parasols all need replacing and again not even would I see this poor state in someone's home. The staff are being really let down by the run down state of the hotel and the management should look at this and make the hotel reflect the staff. I'm staying in room 2043 and it needs a complete overhaul to be classed anything but 3 star. So would I recommended this hotel? If you want to be on the beach and have great staff doing there best then yes BUT don't come here if you wanted 5star as its not. So over to you the management of this hotel you thank everyone for being part of your 20 + years when are you going to make this hotel lovely again or are you stuck in the 80s?

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Stevenwood1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 27, 2014
Dear Guest,

In response to your question, we will soon carry out the so expected room refurbishment. I hope that you will have the chance to see the changes in a future stay.

We are aware of the quiality of the service offered by our team. They are now the biggest asset of this hotel and we can not thank them enough for their effort and positive attitude.

If you need any assistance during your stay I suggest you to contact out Guest Relations or Front Desk staff. tehy´ll be glad to help you.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caterham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

On arrival we were greeted by a charming receptionist Luca who was very informative. The rooms are spotless, bedlinen and towels clean and white but please get housekeeping to replace broken curtain hooks. The hanging curtains look awful from the outside and inside giving a false impression.
Food in the restaurant was excellent. Good selection and always hot and fresh. Staff were pleasant and always obliging should you need a table or anything.
The bar downstairs could do with a bit of a makeover but served its purpose and there were plenty of bars to visit right on the doorstep as the location of this hotel was fantastic.
Might be nice to have the fountains in the pools working and get staff to remove towels after 2hours maybe by putting a time sticker on.
Staff put on an amazing show, West End quality and free of charge. Also we had Free WiFi and
Free Hotel Safe which was a nice touch.
All in all this hotel was good value for money and YES we will go back.
Staff were lovely.

Room Tip: We had a pool view which I understand was quieter than the street view.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gailandjohnhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 21, 2014
Dear Guest,

Thank you very much for posting your opinion.

I´m happy to know of your satisfaction with our services, facilities and location.

I will take good note of your suggestions on how to improve our room looks. Thank you very much.

Nothing could make me happier than welcoming you again in future visits to Tenerife. Let me suggest you to check our web page for prices and availability.

Best regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 19, 2014 via mobile

We stayed b&b as we prefer to eat out, there are some outstanding restaurants opposite hotel, breakfast area was of excellent quality, the food pretty much the same as other hotels nearby.
Many positives/nice touches with this hotel such as glass of champagne on arrival, free pool towels and free safe, staff very good & courteous, the hotel location is probably what sells it.
Some negatives such as tired rooms although clean, imo the positives outweigh the negatives though.
Would I go back? I certainly wouldn't be disappointed in going back although there are some very high quality hotels in this area so I'm not sure for next time, if you have booked this hotel or thinking of booking then don't be put off, it's still a very good hotel.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Yorkstc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 21, 2014
Dear Guest,

Thank you for your positive review.

I´m glad to know that you have enjoyed your stay with us and I hope to have the chance to welcome you again in future visits to Tenerife.

Do not hesitate to visit our web page for special promotions and availability.

Best regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothwell, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

The hotel was recommended to us and didn't disappoint.
First a couple of downsides. Breakfast was mobbed every morning and we frequently had to hunt around to find a table for two. One morning one guest was "reserving" a table with 9 seats, turning away anyone who tried to sit down ! We had our breakfast and noticed that only four of the seats were taken during our breakfast. This was the guest's fault of course but surely the answer would be to have a member of staff greet and seat each guest on arrival.
The other issue was the age old issue with sun beds. Guests were putting towels on beds at 9.00 am , leaving them empty most of the day until they returned after 2.00 pm. Hotel ask customers not to do this but policies are never enforced.
Some hotels in the US have sun bed attendants who allocate ( and de-allocate) beds but the practice doesn't seem to have spread across the Atlantic.
However despite these two irritations, the Med Palace is an impressive ,upmarket, clean and well appointed hotel with friendly efficient staff .The welcome glass of wine was a nice touch and the staff members put on a variety show one evening and it was as good as any I have ever seen.
There have been one or two negative posts on the hotel bur trust me , if you have booked, or are planning to book the Mare Nostrum Resort you will not be disappointed.
We will definitely be back and have already recommended the hotel and the Mare Nostrum Resort to many friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 12, 2014
Dear Guest,

Thank you very much for your nice comments and recommendations.

I´m happy to know of your satisfaction and I hope to have the chance to welcome you again in future visits to Tenerife.

Do not hesitate to contact us for anything you might need regarding future visits. We´ll be glad to assist you.

Best regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 bubbles Reviewed March 11, 2014 via mobile

This hotel it is one of the dirtiest hotel worldwide... First it is not a 4* hotel, it looks like 2* hotel. Everything was terrible: the room, the bathroom with a dirty shower cortin, nobody was cleaning near toilet since ages..., the tiles were broken, the towels not white anymore, the old and dirty furniture, the noise from the street , the windows which are not able to be locked properly , the walls which are letting you to hear all the sounds from next room.
I was shocked for the poor quality of the breakfast...
To many chairs near swiming pool and also nobody cleaned around the swimming pool area.
However i m used to stay in realy 5* star hotel and when we choose this 4* hotel we did not think of having such a terrible accomodation!
So if you travel a lot and need a realy good hotel where to relax , to get a real value for the money that you are paying, this is not the right place!

Stayed December 2013
Helpful?
5 Thank Ioana-Lara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Mediterranean Palace Hotel, responded to this review, March 12, 2014
Dear Guest,

Thank you for your opinion.

I´m very sorry to know that your experience with us has been so negative.

I will share your comments with my cleaning team in order to make them aware of your disatisfaction. Please, accept my most sincere apologies for the inconveniences.

Best regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mediterranean Palace Hotel

Property: Mediterranean Palace Hotel
Address: Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Playa de las Americas
#12 On the Beach Hotel in Playa de las Americas
#20 Luxury Hotel in Playa de las Americas
#22 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mediterranean Palace Hotel 5*
Number of rooms: 535
Official Description (provided by the hotel):
The perfect choice for a family vacation, this gorgeous hotel on the Playa de las Americas - the best beach in Southern Tenerife - has the largest, most exciting and safest Kids Club on the island. It is located right next to the best leisure center and shopping area of Tenerife - making it the ideal place for all members of the family to spend an unforgettable holiday. ... more   less 
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Also Known As:
Mediterranean Palace Tenerife
Mediterranean Palace Hotel Tenerife/Playa De Las Americas
Hotel Mediterranean Palace Tenerife
Med Palace Tenerife

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