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“Not a 5 star hotel!”

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Mediterranean Palace Hotel
London, United Kingdom
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not a 5 star hotel!”
Reviewed January 6, 2013

This was our 3rd stay at the Mediterranean Palace. The main reason why we keep going back is the location and the fact that this time we booked our trip to Tenerife last minute. Although it is advertised as a 5 star hotel, it is definitely not 5 star standard. The hotel is looking tired and we had a few issues while we were there - hot water was not working (and was intermittent in the mornings), the fridge wasn't working (and they charge 2 euros a day to use the fridge!) and the pillows are so small! That said, the staff are friendly, the breakfast buffet is good and the location is excellent. I will try and look for an alternative hotel next time.

Room Tip: Try and get a room overlooking the pool (and therefore overlooking the beach) and get a room on the...
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank tanya_withers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 6, 2013 via mobile

The hotel from the outside looks great ...the only draw back is mealtimes where it really is crazy with hundreds of people descending at the same time...whilst there is a lot of choice it spread over a large area so you keep going backwards and forwards.....and the food is only Luke warm...however the pool is great....go bed and breakfast as there are lots of good quality bars and restaurants on your doorstep.......I wouldn't class as 5 star...more like 3

  • Stayed October 2012
    • Value
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Helpful?
Thank Gmduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 3, 2013

This Hotel is very unusual in its layout, with its indoor water feature and open plan common area. The staff are very pleasant and very helpful. We had breakfast most mornings and while there was plenty of variety, the menu was the same every day. The rooms are spacious, well equipped and modern. We had a room on the road side which was fine, but the pool side rooms get the sun all day, there is an extra charge for rooms on the pool side. Overall I would recommend this hotel and we will stay here again.

Room Tip: Choose a room on the pool side
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  • Stayed December 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 29, 2012

My wife and I stayed at the Mediterranean Palace for one night at the end of our holiday in Tenerife. On entering the hotel the reception area looks very impressive. On checking in we were asked to wait whilst our room was ready. Half an hour later we were given our room key. The room was tired and dated with a film of dust on the chest of drawers. It was more like a room in a 2-3 star hotel.
The pool area was large with no shortage of sunbeds. Breakfast the next day was ok with a large varied selection but my wife was put off when she saw a cockroach crawling across the floor (which wasn`t particularly clean). After breakfast we went for a walk . On returning to our room the key would no longer work - even though it was still 1 hour before checkout time. I then spent 20 minutes waiting at reception for the key to be reinstated with no explanation or apology.
This is definitely not a 5 star hotel.

Room Tip: A lot of street noise can be heard from the mountain view rooms
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank alfjeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, Scotland
Level 6 Contributor
269 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed December 29, 2012

We visit Playa de las Americas most years at the beginning of December, and since 2009 we have returned every year to the Mediterranean Palace.

The location of the hotel is perfect. Right on the beach, shopping centres on the doorstep and lovely walks in either direction. Leaving the hotel from the pool area turn left heading to Los Cristianos (approx 10-15 mins) and you will find a great choice of bars and restaurants with lovely views over Playa las Vistas. Turn right and the lovely seafront walk goes on for miles, again with some lovely bars and restaurants.

Inside the hotel the public areas are lovely and generally well maintained. Check-in can get very busy and a wait can sometimes be expected, although we have been lucky and never really had an issue. The glass of cava is always welcome. Staff in the main are friendly and helpful. The few issues we have had have always been quickly and efficiently rectified.

We always book a Suite with private plunge pool. It is true (and sad) that the interior of the rooms leaves a lot to be desired. The furniture is old, well worn and really needing updated. But the beds are comfortable and the air conditioning works well. I can't agree with those that claim the cleaning staff aren't up to scratch. Our maids have always been exceptionally friendly and happy to help, doing a grand job of keeping the room clean. The biggest draw to the hotel for us though is the private plunge pool on the balcony - this negates the problem of looking for a sunbed by the pool - although the pool area always had plenty beds available.

Breakfast is a standard affair with a good choice available and new coffee machines - which grind the beans freshly for a lovely cup of coffee.

On our last day we had a courtesy room which was on the ground floor at the back of the hotel. As others have suggested it is worth paying the small amount extra to a pool or sea view - although the interior of the room is the same, these rooms get the sun for most of the day and offer a much nicer view.

The value for money that this hotel offers is tremendous. The rooms do not live up to the 5* rating, but the facilities available and the staff really do make this a great hotel to choose.

Room Tip: Choose a pool or sea view room - or splash out and go for a room with private plunge pool!
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  • Stayed December 2012, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank cwagsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randers, Denmark
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 28, 2012

Fantastic service in reception, our suite on 4. floor was okay, housekeeping nice. we have being there many time, and every time we like this hotel, we ordered only breakfast, and like to go in the town an eat dinner on different place. this hotel is just in centrum.

Room Tip: corner suites are sunny
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank heidum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 5 Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 16, 2012

I don't understand why people are saying its not a 5 star, because the hotel is kept spotless, the rooms are a good size as most of the time you spend in them your asleep anyway, we only stayed Bed & Breakfast for a week, and the amount of variety you had of food for breakfast was amazing, the pool area was big with plenty of beds for everyone and the hotel was really busy aswell, but we always found a sunbed. The staff are really friendly and done anything you asked of them. The best bit of all,is the location which is really central for everything you want to do.

Room Tip: pay extra for a room with a view of the pool.
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Maddog1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mediterranean Palace Hotel

Property: Mediterranean Palace Hotel
Address: Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#19 Luxury Hotel in Playa de las Americas
#22 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mediterranean Palace Hotel 5*
Number of rooms: 535
Official Description (provided by the hotel):
The perfect choice for a family vacation, this gorgeous hotel on the Playa de las Americas - the best beach in Southern Tenerife - has the largest, most exciting and safest Kids Club on the island. It is located right next to the best leisure center and shopping area of Tenerife - making it the ideal place for all members of the family to spend an unforgettable holiday. ... more   less 
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Also Known As:
Mediterranean Palace Tenerife
Mediterranean Palace Hotel Tenerife/Playa De Las Americas
Hotel Mediterranean Palace Tenerife
Med Palace Tenerife

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