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Reviews (3,346)
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All reviewsa mountain view roomon arrivalpool areakids clubmare nostrum resortbed and breakfastglass of champagnesister hotelaqua aerobicspool partyfoam partybit datedsir anthonyan updateplenty of sunbedsfantastic locationflat screen
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Reviewed October 12, 2012

The food and facilities in this hotel are really good and are 5 star, the rooms are very clean though are basic and no better than 3 star. The worst thing about the hotel is the reception staff I found very ignorant to the point of being rude, service with a smile is lost on them. Likewise the pool bar, they get your order wrong then treat you as if you have made the mistake, they don't do apologies or smiles!
All that said I would return to this hotel

Room Tip: Extra cost for pool view
  • Stayed: October 2012, traveled as a couple
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Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

i have seen a view reviews here with negatives where are you from.
loud music pool side well 10.30 kids club do a dance and 11.30 water aerobics and thats it except in main season when they do theamed nights er hello family hotel.
My Negatives
1 topless sunbathing still an issue in a family hotel where kids are everywhere.
2 lifeguard needs pay more attention to the pool.
3 british kids in turtules are returned to parents after 10 mins or so unless the manager is in or Alarna who is fantastic.
My Pluses
1 The weather in oct was 30 amazing.
2 great family fun.
3 very helpful staff.
4 great location.
and more as well but will keep it short as will be returning again very soon as we love this hotel and the resort and a beach on doorstep as well as just 15 mins transfer from airport excellent place so dont worry about bad reviews give it a try.

Room Tip: we go for mountain view as get a room overlooking side street on 3rd floor that way you get see mountains the sea and planes in and out we have had 3102 and 3104.
  • Stayed: October 2012, traveled with family
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2  Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

We have visited this hotel many times and have never been disappionted. Staff are friendly and welcoming, food excellent and position on the beach fantastic.Ryanair let us down one year and the staff could not do enough for us to make our extended stay as inexpensive as possible. Can't wait for my next visit.

  • Stayed: September 2012
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1  Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

We stayed there in July this year for the first time. We went back again in September and have booked again to stay in November. It is in the ideal holiday location for us. Easy walking distance to so many attractions. We intend to enjoy our retirement while we can. It is a bit dated and needs a makeover but I remember seeing it being built and looked forward to when I would be able to afford to stay there. We book B&B so we can choose where to eat each night and there are lots of places to go within easy walking distance. The swimming pool is the biggest and the best I have ever been in.
It has a very good atmosphere and the staff are very friendly.

  • Stayed: September 2012, traveled with family
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4  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

The hotel is too big to be a 5* and the rooms are barely 4*. The rooms are small, poorly furnished and you will understand when I say the bathroom door hits the toilet! The 'mountain view' we had was extremely limited and as we were on the ground floor looked out on the staff car park (which was noisy very early in the morning), a road and a bottle bank (again noisy) There was also a pile of builders rubbish which added to the abeyance!
There are not enough staff and the Reception is constantly busy and you have to queue every time. Overall the hotel is a bit shabby.
The location is good and the food (although we only had breakfast) was good (4*).
Very disappointing!

Room Tip: Definitely don't go for a mountain view or take a ground floor room.
  • Stayed: September 2012, traveled as a couple
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2  Thank Fiona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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