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Reviews (3,342)
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All reviewsa mountain view roomon arrivalpool areakids clubmare nostrum resortbed and breakfastglass of champagnesister hotelaqua aerobicspool partyfoam partybit datedsir anthonyan updateplenty of sunbedsfantastic locationflat screen
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Reviewed October 11, 2011

we stayed in September 11 for 1 week, and enjoyed the hotel, facillities were very good, and the location, was excellent, as per other comments not 5* a good 3 or 4 maybe, pool area is very nice, and beach very close, and also very good,
Buffet breakfast, ( bacon yuch ) but everything to set up your day.
a very enjoyable stay.

  • Stayed: September 2011, traveled as a couple
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Thank Manny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

We stayed here from 1 - 8 October and had a lovely holiday. When checking in we got a glass of cava which was nice although reception staff could have been friendlier. The rooms were nice and we paid extra for a pool view as we read that it was quieter at night and this was definately the case. The safe is free but if you want to use the fridge it is 2.85 euros per day, on principle we declined. If you book through the hotel you can join the "Expo Club" (before you arrive) which is worth it as you receive a free newspaper every day, bath robes and slippers, Molten Brown toiletries which are renewed every day. a half bottle of cava and chocolates on arrival, our friends also got a half bottle of wine and chocolates the day before we left but we didn't. The beds were very uncomfortable and creaked quite a bit. The pool area must be the best we've had in a hotel as it didn't matter what time we arrived, there were always empty beds. When checking in you pay 15 euros for each person for a pool towel and can change it as many times as you want - you get the money back at the end of your holiday. There is water aerobics every day for an hour and one day there was a live group - I think they were called Back To Campus - they were very good and played a good mixture of music. The hotel has a great situation with a gate opening on to the beach (using your room key to get out and in) and at the front there are loads of very good quality restaurants and bars with a lovely water show every hour. We ate a couple of times at the Mexican Steakhouse which was very nice but be careful with your choice at the Argentinian Steakhouse as the portions can be tiny - 3 slices of meat and 4 roast potatoes i.e. "chips" for 19 euros does not make a husband happy, even although it was fillet steak. We had beautiful cocktails at "Harry's Bar" priced at roughly 8 euros and pints of beer for 3 euros 50. If you don't care about your surroundings and would prefer cheap drink there is a row of pubs behind the restaurants selling beer for about 1 euro 50 per pint with live music but it was just a bit too loud for us, we preferred to pay slightly more and sit in beautiful surroundings with a lovely outlook. I'm not sure what the criteria is to make a hotel 5 star but I would say this was a good 4 star. We would definately return.

Room Tip: Pay extra for a pool view as it's quieter at night.
  • Stayed: October 2011, traveled as a couple
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1  Thank LesleykScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

I was impressed by the hotel immediately::very stylish reception area, friendly greeting and a glass of bubbly - perfect. Our room was lovely, overt the street but with clear sea and mountain views. It was tired, yes but not worn out. Bearing in mind that this is a busy hotel 52 weeks of the year the room looked good.
Breakfast was a bit of a melee but the selection was good. The only real complaint I had during the stay was on the last morning my husband was stopped by one of the staff and had to produce his key card for no apparent reason. It really felt as if we had been picked on - no warning, no-one else seemed to have this. It transpired that spot checks are normal - random and inconsistent but normal; we'd just been lucky to avoid it until the last day. I am certain there must be a better way of doing this!!
The pool area is pleasant but crammed. We escaped to the beach to avoid the crush.
All the staff we had contact with were very pleasant. They didn't fall over themselves but that suits me, as long as I get what I want and am left alone I am happy.
Please bear in mind this is a 5 star holiday hotel, not a business one. I think it offers excellent value.

Room Tip: Ask for rooms on as high a floor as possible.
  • Stayed: September 2011, traveled as a couple
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1  Thank TamarTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2011

I don't understand the poor reviews re the service here. We found the staff to be very helpful and polite, especially the reception staff. The cava on arrival was a nice touch. Our only complaint was the beds...but uncomfortable beds are common all over europe so we weren't too surprised.
Lovely hotel, great facilities, clean rooms and fantastic location.
We liked it so much, we actually want to go back for new year but sadly the price of the rooms for Hogmanay are ridiculous. Poor show Mare nostrum. On this occasion we will be staying elsewhere.

  • Stayed: October 2011, traveled as a couple
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Thank Jimmel007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2011

ended up here when our previous favourite Hotel Noelia Sur was full and really enjoyed it. Positives - Airport transfers , a bit pricier than a taxi @ 30 euors each way but if you can afford it it's a great way to arrrive and leave only 15 mins door to door. The rooms - we booked a Suite with Pool View, great space a bit indulgent for just 2 people, large balcony could do with at least 1 sunbed on the balcony though.No bathrobes or slippers which I expected for the standard promoted and price The pool - giant and very strict on the rules, no diving, no games, no water beds etc but that was a positive for us. The pool towels - 15 euros and you get a lovely big towel for your sunbed with the money refunded at the end of your stay. The terrace bar - capuccino fantastic. Private gate right out to the beach was great. Negatives - there is no mini-bar unless you ask for it and pay to have it even before you use it , the restuarant is a free for all in terms of seating and the food is at best adequate - when we go again it will be RO or B&B. Hairdryer is as per every other hotel hairdryer I've encountered best bring your own. Not much choice for lunch on site during the day best take to the beach front for options. Late check out - a bit of a myth we didn't find anyine who had managed to get this, we did get a courtesy room for 30 mins though at no cost but make sure you book it with reception a few days before departure. The Atlantis Chill out cost 15 euros each we didn't go in because we didn't know what 15 euros got and there was no information readily available. We will definately go back and overall preferred this to our previous favourite in Las Americas

Room Tip: pool view is a must 4th floor or above and you also get sea view
  • Stayed: October 2011, traveled as a couple
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1  Thank laiyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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