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“Lovely apartment, great location”
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Very good
25 reviews
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 4
Playa de las Americas, Tenerife, Canary Islands

Reviews from our community

Very good - based on 25 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Flyingrhi...
Manchester, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“January holiday”
Reviewed February 8, 2015 for a stay in January 2015

Booking the apartment with Mrs Zivile was very straight forward and professional, Unfortunately her cleaner let her down. The first thing we noticed was grit in the kitchen sink. I think the cleaner emptied her mop bucket down it and didn't clean it afterwards. All the cups were brown inside and the pans had not been cleaned properly. Cooker and microwave full of grease as was the tiles in the kitchen. Bathroom is in need of full refurbishment. Lounge very comfortable with large television and nice view of sea and pool from balcony. Bedroom was adequate. We stayed for four weeks and had to wash bedding and towels ourselves. During our first week at 9.45 in the evening a new fridge/freezer was delivered which no one told us about. The man who delivered it said he would come back the day after with an extension lead as the new fridge/freezer would not fit in the space of the old one. We did not see him for two days and then he didn't bring an extension lead. the old fridge was thick with ice so we had to move it onto the balcony so it could defrost and then we had to move furniture in the lounge so that the new one could be plugged in. You don't expect to have to do these sort of things when on holiday. Mrs Zivile was away on holiday all the time we were there so we had no one to discuss our problems with. Having said all this, if the bathroom was updated, we would use this apartment again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location of property
Liked least: cleanliness
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 19, 2015
Thank you very much for your kind review and look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicola T
Bangor, United Kingdom
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Lovely apartment, great location”
Reviewed October 7, 2014 for a stay in September 2014

Just come back from a two week stay at Tenerife Royal Gardens. The apartment was lovely with a great view of the pool and sea from the balcony. Apartment was clean and well equipped. We have been to Tenerife many times and Tenerife Royal Gardens in the best place we have stayed, the location is fantastic, the pool area lovely. We hope to be back soon. Paul and Nicola

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 14, 2014
Thank you very much for your kind review and look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andy R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant Holiday!!”
Reviewed August 17, 2014 for a stay in August 2014
1
person found this review helpful

Just returned from TRG, booked thru Zivili and stayed in apartment B2.5- Thank you so much, all the booking arrangements were straight forward and no hassle, everything in the apartment was just as you stated and it was very clean and well maintained. Really pleased with the apartment, we travelled with 2 children, and although the apartment is compact it has everything you need, and the views over the pool are great and even a sea view! The complex is kept beautifully clean and the pool area is lovely (although it would be nice if you didn't have to do the morning rush for the sunbeds! and a few umbrellas for shade would be nice, although there are a few trees dotted around for some shade). The complex felt very secure for a family, with a security code needed for entry, a life guard in attendance most of the time. The location of TRG is very good, close to the beach, and a good selection of shops and restaurants Thank you Zivili for all you help arranging our first holiday in 10 years - we hope to be back next year!

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 1, 2014
Thank you very much for your kind review and look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alison L
Ellesmere Port, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely apartment & complex”
Reviewed January 19, 2014 for a stay in January 2014
1
person found this review helpful

Just back from two weeks in this apartment with my husband. The apartment was lovely as was the complex. All dealings with Zivile from initial enquiry to return of the deposit on the last day went smoothly. This was our 6th trip to Tenerife and this was the nicest apartment we have stayed in and we will definately be returning here. Internet was available on the balcony. For a great english breakfast try Surfers bar just around the corner (they also do a good Sunday roast and have football on aswell). Would recommend this apartment and complex to anyone, thank you Zivile.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 26, 2014
Thank you very much for your kind review and look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crewe, United Kingdom
Reviewed December 17, 2012 for a stay in December 2012
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: No Internet access
Traveling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jan 17, 2013
Thank you very much for your kind review and look forward to welcoming you back in the future.

Best Regards
Zivile
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Brighton, England, United Kingdom
Reviewed November 20, 2012 for a stay in October 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Excellent location
Liked least: Apartment was long and narrow making it quite dark
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 12, 2012
Thank you very much for your kind review and look forward to welcoming you back in the future.

Best Regards
Zivile
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Leicester, United Kingdom
Reviewed August 4, 2012 for a stay in July 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The Location, the pool, the price
Liked least: Broken electrical socket, uncomfortable sofa bed, lack of utensils
Traveling group: Other
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Aug 21, 2012
Thank you very much for your kind review and look forward to welcoming you back in the future.

Best Regards
Zivile
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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