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“lovely relexing hotel”
Review of Gran Oasis Resort

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Gran Oasis Resort
Certificate of Excellence
GreenLeadersSilver level
canvey island
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“lovely relexing hotel”
Reviewed March 22, 2014

,stayed here for one week 14th march 21march, lovely immuculate clean hotel in all areas, room was lovely we upgraded to superior room overlooking golf course was very nice well worth upgrade,,the food was okay not always hot, but there is a microwave in the restaurant, and the food isnt always filled up when empty, apart from that good food, and alot of choice,this hotel is very relaxing nice atmospher in there, good selction of drinks.

Room Tip: upgrade to superior room well worth it for views and privacy
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rita r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 23, 2014
Dear guest,

Thank you very much sincerely for choosing our Gran Oasis Resort to spend your holidays and of course, for taking your time once back at home to writte this lovely review.

We are really sad because of the little incidents you mention about the food and be sure that i am going to inform the chef. At the same time we do feel really happy and proud to read that you have had a lovely holidays with us.

We do really hope having the opportunity to welcome you back in the near future. Remember that all the be happy team is here willinig to help in anything you could need. oasis@grupogolfresort.com

I do send you on behalf of all the staff and hotel manager a warm hug and our best wishes

Best Regards
Lydia Rguez
Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (730)
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English first
Great Torrington, England, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 19, 2014

We've only been back 1 day and already missing being spoilt by friendly and attentive staff!
We were a group of 5 ladies celebrating golden birthdays and we did it in style. Our apartment was spacious and overlooked the golf course from a sun trapped balcony. it was the perfect place to relax after a hard day by the beautiful pool!
For an all inclusive hotel they have got it right. The food was good quality and plentiful. The drinks just kept flowing with the highlight being the frozen Mojito's and Pina Colada ready and waiting for you.
The shuttle bus in to Los Christians and Playa De Las Americas was very useful, although a cab one way was only five euros.
The one thing I feel needs to be pointed out is that there are lots of flights of steps around the resort so those with reduced mobility could find this a problem. Other than that, for the price you can't go wrong!
The staff were amazing and couldn't do enough for us. They produced a lovely birthday cake and sang to the birthday girl. There was a bottle of bubbly waiting in the fridge on our arrival. One receptionist even gave us all a step by step lesson on the free WIFI!!

Room Tip: This is not an apartment 'block'. They are all outside and some have lots of steps up to the...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 21, 2014
Dear guest,

Gran Oasis Resort Manager and all the Hotel Staff want to thank you very much sincerely for choosing our hotel and for taking your time once back at home to writte this lovely review with your opinion and with important information about hotel features, serivices, and so on

Regarding your comments about the steps, i take advantage once again to invite the future guests, with walking problems to e mail me before coming, in order to request a room near the main services o without stairs inside oasis@grupogolfresort.com

I send you a warm hug from all the be happy team and i remind you that for anything you could need, we are here to help you. We do really hope having the opportunity to welcome you back in the near future.

Take a lot of care & Be happy

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 18, 2014

We have just returned from this hotel after spending five days to celebrate our 50th birthday. 13th to 18th of march 2014 in a group of five girls, this hotel was amazing the food is very good with lots of choice each day, we all enjoyed it very much. The service of all the staff is amazing and nothing is to much trouble we where able to celebrate in style we would recommend this hotel to anyone the apartment overlooked the golf course this was very clean and had a lovely view.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DEBBIE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 21, 2014
Dear guest,

There are no words enough to thank you very much for choosing us and for taking your time once back at home to writte this lovely review about your holidays here.

It is fantastic to read that you have enjoyed very much, you have found the hotel nice and the staff very helpful and attentive. Thank you very much as well for recommending our services, we do really feel very proud!

We hope having the opportunity to welcome you back in the near future. Of course, for anything you could need at any time, do not hesitate to let us know. We will be very pleased to help

I send you our best wishes
BE HAPPY

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014 via mobile

Just returned from a weeks holiday at the Gran Oasis resort. This is advertised as 4* but we are frequent Al-inclusive customers and we would only rate this hotel 3*.
First the good points. The accommodation was lovely a two storey apartment with a balcony on each floor. This was very nice. We were travelling with family who were celebrating their 25 wedding anniversary and the hotel made there room up special like they would for honeymooners which we really appreciated. The hotel staff for the most part were friendly and helpfull. But unfortunately like in any hotel not all of them.
Now the bad points. COLD FOOD!!!! Being the biggest problem. The first night we went late to eat and everything was hardly even warm. There was a microwave but even that didn't heat the food up. So the next night we thought we would go as soon as the resturant opened but the food was still just warm. If you got something straight of the cooking station that was your only chance of some heat in the food but everything else from the main resturant you could forget. Even breakfast meals were the same. During the day they surve food at the pool bar. This was more edible and warmer but still not hot. Complained to Josh our Thomson holiday rep. His response was they don't like hot food in Tenerife. Which is absolute rubbish. This was our 3 visit to the island and never had this problem before.
On the subject of Thompsons. We fly with them every year but there reps were hopeless here. We were the only 4 people to arrive of our flight at this hotel that day. When we turned up to the invited welcome meeting the next morning at the specified time Josh the rep wasn't there. We sat around for half an hour and then asked another tour rep where our one was. They said they thought he was wondering around the pool areas. We tried to find him but with no success. He never made any effort to find us all holiday. When we did find him he was no help with the food. On departure the bus was almost an hour late picking us up without any explanation and no rep on the coach. When the rep did get on the coach she said it's been really busy. Would hate to go in the high season if that's the case we would have missed our plane if we were much later.
Overall. Nice rooms nice hotel. Rubbish food and Thomson rep.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 20, 2014
Dear guest,

First of all on behalf of all the staff and hotel manager, i want to thank you very much for sharing your holidays with us and i do transmit you at the same time our most sincere apologiest for being unable to cover your expectations.

We do really apreciate your comments because every single opinion helps us to improve.

I will inform to all the departments and to travel agency about your review on this site.

I take advantage to send you a warm hug from all the hotel staff and our most sincere apologies once again.

We do wish you the best.
Regards
Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 16, 2014

We have just returned from our honeymoon 14/03/14 . And have just got to say how wonderful everything was from the moment we got there till the moment we left, the staff are all pleasant friendly and helpful and cant do enough for you. On arrival to our room we were greeted with a bottle of champagne and two swans made out of towels on the bed. Please take note though the bars and restaurants do not accept any money so you will need to set up an account at reception using a credit/debit card or cash but reception will ask for a card when checking in this is for this purpose . The food is lovely with plenty of choice there is a themed night every night in the restaurant from Italian to oriental but there is still plenty of other choices if you don't like the theme on offer , the drinks on offer are all local but you can upgrade these to premium for a small cost in fact you can upgrade just about everything here for a small fee . The rooms are on two levels with lounge and kitchen on the first floor with a balcony and down the stairs to the bathroom and bedroom which goes onto a sun terrace . There are three pools with plenty of sun loungers and all with plenty of sun so no waiting till the afternoon for the sun to reach you . The hotel runs a free bus into playas once in the morning and one in the evening there is a return bus at 1pm but not one in the evening but there are plenty of taxis which cost around 4.00 euros the free bus also runs to siam park and monkey beach all in all this is a great place to stay and I cant praise the hardworking staff enough for a great experience

Room Tip: upgrade if possible with roof terrace all rooms have free air con
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank liam a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 18, 2014
Dear Guest,
Gran Oasis Resort staff and Hotel Manager want to thank you very much sincerely for sharing your holidays with us and for taking your time to writte your opinion on this site.

There are no words enough to thank you as well for all the important information that you provide to future guests, about the hotel services, hotel features, facilities onsite, etc.

It is absolutely fantastic to read that you have had a great time here so we do really hope to have the opoortunity to welcome you back in the near future.

Please, for anything you could need at any time, do not hesitate to email us. We will be very pleased to help you.

I have informed aswell about your comments to all the departments. All the staff send you a warm hug and their best wishes.
We do really hope to see you very very soon but meanwhile, take a lot of care AND.....
......
BE HAPPY
Lydia Rguez
Reception department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oldham
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 8, 2014

I stayed at the gran oasis resort in may 2013 and I've got to say it's the best holiday I've been on, even better if you go all inclusive as the food is wonderful at breakfast right through to tea, the drinks they have are normal kids drinks,coke fanta,sprite (not sure about the alcahol) you have to show the staff your all inclusive wristband a few times but after that they remember you, the staff are amazing,the pools are lovely and clean(all 3 of them) they have free WiFi all over the hotel but before you use it get a code from reception that's free aswell, the rooms are great I had a room where I could see the sea, the cleaners came in everyday and cleaned and changed towels and bedding, they have television most of the channels are English like itv, the whole hotel is jst beautiful only 15 minuite walk from the beach,most of the visitors are english, and all the rooms have a safe,onsite supermarket,not open to public jst people staying at the hotel over all amazing holiday would definitely go again and would certainly recommend it to anyone

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jacobmarsden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, March 14, 2014
Dear guest,

Gran Oasis Resort staff and Hotel manager want to thank you very much for sharing your holidays with us and for taking your time to writte this lovely review about your experience here last may.

It is wonderful to read that you have had the best holidays ever, and we do really hope to have a new opportunity to welcome you back.

Remember that we are here to help you in all you could need at anytime, so do not hesitate to email us to oasis@grupogolfresort.com and all the be happy team will be at your disposal.

Thank you very much for everything
Best Regards
Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 1, 2014

We stayed in Gran Oasis for 10 days from 18th to 28th February and are very sad to be home & freezing cold!!! We were travelling as a family with our 4 yr old & 9 yr old boys and my parents. We were booked as a package with Jet2 Holidays which was a smooth experience. Right from checking the staff were very friendly and helpful. Having read another review, I had emailed in advance to ask if it would be possible to get a 1 bedroom apartment all on 1 level,which I did get and it was great as the stairs in the duplex apartments are quite steep. The entire complex is immaculately clean and at least 1 of the pools are heated in winter which is a massive bonus. We were on All Inclusive which I was a bit apprehensive about having read some of the reviews but I have to say we were all pleasantly surprised. The food was great, especially breakfast. Lots of variety to choose from and very tasty. In other reviews people complained about the food being cold but in hot climates they don't serve food as hot as here in Ireland or the UK but there is a microwave there if you wish to heat your food up. The drink was great too!! We just stayed with the local drinks & didn't upgrade to premium brands. Renate, Yuri & Stephanie were the entertainers in the hotel & I have to say they were brilliant. Yuri was great with the kids and we had a lot of laughs with him at darts & water polo. The entertainment shows in the evenings are brilliant for the kids and the effort & energy that they put into the shows is unbelievable. This is very much a family complex and we as a family had 1 of the best holidays here in Gran Oasis & will be booking in the next few weeks to go back next year. Looking forward to seeing Yuri & Renate then. Love Luke, Alex, Bobby & Sinead xx

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Neads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, March 3, 2014
Dear Family,

There are no words enough to thank you very much for sharing your holidays with us and for taking your time once back at home to writte this lovely review about your experience at the Gran Oasis Resort.

It is wonderful to read that you have found the apartment lovely, hotel immaculate, food tasty and shows unbelievable. We do really want to thank you very much speciall for mentioning our hotel staff, for finding them nice, attentive and helpful. It is extremely important for us to make you feel part of the BE HAPPY family.

We do always do our very best to grant our guests requests so i am happy you say that you did ask for an apartment without stairs and you did get it.
I invite once again all our future guests, to transmit us their needs in order to give them the best service possible.

I will pass your comments to all the departments, heads and of course to our hotel manager. All of them want to send you a warm hug, their best wishes and we do all really hope having the opportunity to welcome you back in the near future.

Thank you very much once again for everything
BE HAPPY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Oasis Resort

Property: Gran Oasis Resort
Address: Calle Meandro 3, 38640 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Playa de las Americas
#1 Family Hotel in Playa de las Americas
#5 Spa Hotel in Playa de las Americas
#5 Romantic Hotel in Playa de las Americas
#5 Green Hotel in Playa de las Americas
#6 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Oasis Resort 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Gran Oasis Resort invites you to enjoy a 4-star hotel in Playa de las Americas, a holiday resort in the south of Tenerife specially designed for families and couples who want to relax and discover this fabulous Canary island. Choose the All Inclusive plan, bed & breakfast or half board plan and live an experience your own way. The Gran Oasis Resort is located in front of Las Americas golf court, between Playa de Las Americas and Los Cristianos bay, in the south of Tenerife. This hotel is ideal for families, as it is located close at hand from Playa de las Vistas beach, 2 km away from the largest waterpark in Europe, the Siam park. Make your holidays an unforgettable experience with the services of the Gran Oasis Resort: miniclub, free transfers to the beach and to the centre of Las Americas, adults and children's swimming pool, restaurant, pool bar, gym, spa and beauty treatments, supermarket, garage... ... more   less 
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Also Known As:
Gran Oasis Hotel Playa De Las Americas
Gran Oasis Resort Tenerife/Playa De Las Americas

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