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“Hotel excellent”
5 of 5 bubbles Review of Gran Oasis Resort

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Gran Oasis Resort
Certificate of Excellence
GreenLeadersSilver level
argyll1
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Hotel excellent”
Reviewed July 11, 2013

Currently staying here . Lovely room 186. Reception staff excellent nothing a problem danny and tessa. Waiters and bar staff super and heads of restaurant are super, they r 2 lovely managers. All staff at this hotel are happy great with the kids and woek very hard. The cleaner's keep the place spotless and the food is excellent. Only grumble is the animation and professional shows not up to standard of such a fantastic hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank argyll1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 14, 2013
Dear guest,

It is fantastic to know that you are still spending a very nice holidays in our resort,

We do want to thank you very much for choosing us and as well for taking your time during the holidays to write this very kind comments about the service received.

You know that for anything you should need, all the staff is here, very pleased to help you.

Best regards
Lydia Rguez

Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,157 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (721)
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English first
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

Recently returned from a family holiday in Gran oasis resort, most impressive was the quality and care shown towards customers from ALL staff in the hotel from reception, to the dining room welcome every day, including all animation teams especially katie, zoe, sarah Thomas Cook Reps, who were above and beyond call of duty after my mother was urgently admitted to hospital in Las americas, staff even gave me fruit to take in ( we were on an all inc basis) then on return back to the hotel all greeted her like along lost relative with hugs and kisses, even from the lifeguard who helped her into the ambulance to the guy who brought the car up to her room, (which made her day).

Food was lovely but after 2 weeks all inc. does get repetitive but quality excellent . no rude people pushing you out of the way to get to their toast! very civilised and relaxed.

Entertainment on an evening not my cup of tea but tribute bands were really good some very bad ie Neil Diamond but comedy value priceless think he got paid off! Would have liked an area for adults with proper glasses, not plastic cups gin n tonic not the same out of plastic but understand at poolside health and safety issues.

Overall would recommend this hotel good value for money staff, first class weather perfect!

Accommodation everthing you need and very clean BUT lots of steps to our accommodation 86 steps up we didint mind but hard for elderly relatives. A ramp around the complex available for cases etc.

Room Tip: any mobility issues, i would advise to book a room prior to going near reception as not...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deborah d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 14, 2013
Dear family,

We do want to thank you very much for sharing your holidays with us and for your very nice comments about your experience in our resort.

It is great to know that after all you have spent a very nice holidays and we do hope that now once you are back at home, you are planning your next visit to Tenerife and to Gran Oasis Resort

For us it would be a big present to welcome you again

THank you very much for everything and if you decide to come back, for anything you should need before, please feel free to contact us

Best Wishes
Lydia Rguez
Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

Spent a week ere end of June an as soon as we got home we was looking to go back next year,lovely room,food was nice something for every 1,staff was very helpful & very friendly.Will defo be going back :-)

Room Tip: We was in room 19 which was up quite a lot of stairs from the pools so would recommend room round po...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 14, 2013
Dear guest,

Gran Oasis wants to thank you very much for spending your holidays with us and for taking your time once back at home to write this very nice comments about your experience in our resort.

It is great to know that you found the staff very helpfull and attentive and that is the most important reazon to come back

We do hope to welcome you again very very soon

Best Regards
BE HAPPY

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 9, 2013

Spent 2 weeks in room 146. First of all went with jet2 who were very good, highly organised, met at airports by reps, everything seamless. Gran Oasis excellent, spotlessly clean, friendly helpful staff. Duplex apartment spacious and spotless, air-con in downstairs bedroom, 2 balconies, nice kitchen. Maid service 5 days a week. Food wonderful! This is a major strong point of this resort, we were all inclusive with 2 kids and everyone was thrilled with huge variety and quality of the cuisine.Well done Oasis kitchen staff! We would return for the food alone! Gorgeous beer and wine. Elsewhere, pools beautifully maintained, animation team great with small kids and good continuation from them into the evening entertainment, which was generally of a good standard, shutting down around 11pm. Special mention for Daniel on reception, an excellent administrator. Weather beautiful of course. We will return to this resort. Thankyou Gran Oasis for a wonderful family holiday!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank don s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 10, 2013
Dear family,

Gran Oasis Resort has not got words enough to thank you for sharing your very deserved family holidays and for taking your time once back at home to write this very kind comments about us.

It is really gorgeous to know that you find the hotel comfortable, well cleaned and maintained, room spacious and beautiful, food very tasty and what is really one of the most important things for us, a helpful, friendly and attentive staff.

I will pass your comments to all the departments, kitchen, bars, animation, cleaning, maintenance and of course to reception too, where Daniel is doing a lovely job day by day.

We do thank you very much once again for everything and we do really hope to have the opportunity to welcome you back in the near future.

Kindest Regards from all the team and hotel management
BE HAPPY

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2013

Had a great time at this hotel - very clean, good food, lovely friendly staff and excellent night time entertainment. Special thanks to Renata (awesome entertainer!) and Roberto (bar steward extrordinaire!). Would recomend this hotel to families with young children - the location is set back from the seafront however a 4 euro taxi trip or the free bus (not always timely) is within easy reach - to be honest though the hotel provides all you need. You can get free access to Siam Park if staying at the hotel and we did two days over there.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 10, 2013
Dear guest,
Gran Oasis Resort wants to thank you very much for sharing your holidays with us and as well for taking your time to write this very kind comments about your experience in our resort.

I am so HAPPY to know how much you did enjoy and i will pass your comments specially to Renate and Roberto. They will feel very HAPPY and proud too.

It is grea,t at the same time, that for choosing Gran Oasis Resort, you got as well, on behalf of the travel agency, complementary free tickets for the water kingdom. The water kingdom and the animal park are a "must"

We do hope that now you are planning your next holidays with us and of course, for whatever you should need before coming, please do not hesitate to contact us

Best wishes from all the hotel staff and management
Lydia Rguez

Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 8, 2013 via mobile

Just returned from a week all inclusive at the gran oasis from 28th June. We booked this hotel as didn't want to be near the busy las Americas resort and liked the idea of it being in a quiet area. We also liked the idea of the family resort.
We have no complaints about anything. The hotel was spotless all the staff was very friendly and spoke excellent English. My daughter who is 7 loved the mini club and especially Enzo and Tina.
The entertainment at night was excellent and we enjoyed it all being outside as it was so hot at night. Again Tina and Enzo kept the kids entertained with the mini disco and the certificates of the day from mini club. The 11pm finish was ideal for the entertainment and there was no noise after 11 apart from the odd person coming back to there room.
The snack bar was excellent serving from 11am until 6pm and we eat there at lunch rather than the main restaurant and also the self service bar was a great hit.
The room was nice and clean and had lots of space and no sign of any bugs and also the whole resort is spotless and clean.
There is 2 pools and lots of sun beds yes people are up early with there towels but we never had a problem getting a bed all week.
The free bus service the hotel provides is great we only took advantage of the one to sian park as that is the only time we left the hotel all week.
I can't understand where some people are coming from with there complaints and as my daughter said this is the best holiday ever.
As I said we had no need to leave the hotel and didn't go half the places we wanted to go.
I would recommend this hotel 100%
The Ellis family

Stayed June 2013, traveled with family
Helpful?
3 Thank patchbouncer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 9, 2013
Dear Family Ellis,

There no words enough to thank you for everything.

First of all for sharing your holidays with us, secondly for being so nice and kind with our hotel staff, for finding the resort clean, comfortable, room nice and service excellent.

As well we do feel very grateful for the very kind comments on this site and for providing future guests, so many important details about the hotel, services and surroundings.

We do really hope to welcome you back very soon. It will be a big pleasure for all the team serving you again.

Thank you very much once again and if you do plan to come back, for anything you sould need before, please do not hesitate to contact us. We will be very pleased to help you.

Best Regards and BE HAPPY

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2013 via mobile

Having just spent 2 weeks in this hotel my family and I will definitely be returning as couldn't fault it one bit. Room are massive and are kept spotless also the surrounding areas are kept clean all day long. The 3 swimming pools are great and lots of activities going on throughout the day for kids and adults. The entertainment was really good something different every night and the animation team Renata, Tina and Enzo are fab always took the time to chat and get to know you.

Also the kids club girls are brilliant even thou my niece was not old enough to attend during our first week the girls still made her feel welcome and she always wanted to go up to the park to play and see them. when we mentioned that it was her 3rd birthday during our stay the girls made her a lovely birthday card to which my niece loved and is still talking about it being her favourite card so I would like to say a big thank you to Shannon, Jade and Katie who made her special day even better.

My family and I will defiantly be returning. So thank you for a lovely holiday..

Stayed June 2013, traveled with family
Helpful?
2 Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 8, 2013
Dear Family,

It has been fantastic to welcome you and serve you during your holidays and now it is gorgeous to know your sincere opinion about your experience with us. Thank you very much for your very kind words on this site.

We do want to thank you very too much for choosing us to spend your very deserverd holidays and to celebrate your daughter´s birthday. It is fabulous to know how much she did enjoy that very special day.

I will pass your comments to everybody and specially to kids club and animation staff, who will feel VERY HAPPY and proud to know that they contribute to make the special holidays that you had.

THank you very much once again for everything and if you do plan to come back, please do not hesitate to contact us in advance for anything you should need.

Kindest Regards
Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Oasis Resort

Property: Gran Oasis Resort
Address: C/ Meandro 3 | Golf Las Americas, 38650 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Playa de las Americas
#1 Top resorts Hotel in Playa de las Americas
#5 Green Hotel in Playa de las Americas
#5 Romantic Hotel in Playa de las Americas
#5 Spa Hotel in Playa de las Americas
#6 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Oasis Resort 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Gran Oasis Resort invites you to enjoy a 4-star hotel in Playa de las Americas, a holiday resort in the south of Tenerife specially designed for families and couples who want to relax and discover this fabulous Canary island. Choose the All Inclusive plan, bed & breakfast or half board plan and live an experience your own way. The Gran Oasis Resort is located in front of Las Americas golf court, between Playa de Las Americas and Los Cristianos bay, in the south of Tenerife. This hotel is ideal for families, as it is located close at hand from Playa de las Vistas beach, 2 km away from the largest waterpark in Europe, the Siam park. Make your holidays an unforgettable experience with the services of the Gran Oasis Resort: miniclub, free transfers to the beach and to the centre of Las Americas, adults and children's swimming pool, restaurant, pool bar, gym, spa and beauty treatments, supermarket, garage... ... more   less 
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Also Known As:
Gran Oasis Hotel Playa De Las Americas
Gran Oasis Resort Tenerife/Playa De Las Americas

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