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Gran Oasis Resort
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Reviews (3,640)
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2,112
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All reviewsstair gateevery nightblues brotherssiam parkgreat holidayfree busmonkey beachfamily holidaybedroom and bathroommiddle pooldifferent themeself cateringroof terraceevening entertainmentthemed nightsmain resortrecommend this resort
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2,391 - 2,396 of 3,640 reviews
Reviewed April 29, 2013

4 girls (23) sharing a 1 bedroom apartment, booked it very early so was a steal at under £250 each for flights transfers and hotel! Were very happy with the room, overlooked the pool, kitchen was good enough to cook 3 decent meals on. 5euro taxi to town and beach, evening staff very helpful and friendly when choosing somewhere to go and eat. We were self catering, shop on site was very cheap and had plenty of variety, otherwise a bigger supermarket in Las Vistas. Weather was glorious, fresh fruit served round the pool for elevenses. Plenty of sunbeds, pool was spotless. FREE WIFI! saved a fortune on not using the internet on mobiles. Highly Recommend

Room Tip: 161 - right by the pool, sunshine on balcony and no stairs!
  • Stayed: April 2013, traveled with friends
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2  Thank LOLO_13186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this reviewResponded May 1, 2013

Thank you very much for sharing with us your holidays and your opinion about Gran Oasis Resort.

It is great to know that you have enjoyed so much in the resort and in Tenerife.

I will pass your comments to all the staff and we do really hope to welcome you again soon

Kindest Regards

Lydia Rguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013 via mobile

Very nice hotel,the only problem I saw was when you want to get to the bar in the evening at times it was very long que ,you could have a nice walk into town as it was all down hill but on way back it is uphill and quit steep in places.I would go there again.

  • Stayed: April 2013
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1  Thank rgee007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this reviewResponded April 28, 2013

It is great to read your opinion. The Hotel would like to thank you for your reviews.

We have taken note of the comment about queues at the pool bar i the evening and we are working on it to sort it out and improve our service

Thank you very much once again and we do sincerely hope to welcome you again soon.

kindest Regards

Lydia Rguez
Reception Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Spent a week at the gran oasis for my sisters 40th birthday, fantastic hotel, staff great, food great and everything spotless clean. 3 lovely pools with plenty sunbeds, kids club kept kids amused every day. Tina who worked with the kids during day was amazing, nothing was a hassle for her, she also worked on night time entertainment and gave everyone a great time. Can't wait to go back next year. Forgot to add there were 19 of us in our party and still nothing to much for staff, tessa who checked us in was fab.

Room Tip: Choose rooms with air con in summer months
  • Stayed: April 2013, traveled with family
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Thank Roseann782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this reviewResponded April 28, 2013

Thank you very much for your good comments. We are glad to hear that you had a wonderful time in our hotel.
I will pass your opinion to all the staff specially to Tessa, who will be very happy to know how great was your stay starting as from the check in, with her help.

Tnank you very much once again and we do really hope to see you soon.

Best Regards from all the staff
Lydia Rguez

Reception Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Stayed at this hotel for a week from 23rd April 2013. The weather was HOT, 30 - 36 degrees most days. Did not like Playa's de Las Americas, mainly because of all the street sellers harrassing you constantly. We ate out a couple of times to get away from the cold food in the hotel but i don't know which was worse, the cold food or being constantly interupted whilst eating your tea by a stream of street sellers coming into restuarants one after the other, it's horrendous and i think the authorities there should prohibit this!

This hotel is lovely and clean, the staff are friendly and the appartments are nice, i loved the bedroom being downstairs where it was cooler. Thats where the good ends really. The cleaners come in and clean about 4 or 5 days a week, but they did not change any of our bedding for the whole of our holiday!

ALL the food was ALWAYS COLD, it took some doing to get the food so cold tbh. I watched the waiter place a full tray of cooked chips in the warmers, and i immediatley felt them and they were barely warm! They really need to get this sorted out as i would not return for this reason alone. When you eat in the restuarant, you can either eat inside or on the verrandah which is very nice, this over looks the pools and is a lovely setting. However, birds flying all over the place and bird poo all over the chairs, my daughter got bird poo all over the back of her new dress one night from bird poo on the dining chairs. So check your seats before you sit down!!

The breakfast and dinner is served in the restaurant, however,lunch is served next to the pool bar near the very small entertainment area. They carry/wheel food across to this area at lunchtime. They try to cover the food up with nets etc but the birds are all over the food, it's riduculous. One night during the evening entertainment (if you can call it that), we watched as COCK ROACHES ran out from behind the tables that the lunch had been set up on earlier in the day! The next day, lunch was served in the restaurant, but the day after, it was back to being served next to the pool bar again.

There is only ONE BAR! This was ridiculous, the queues were horrendous, had one bar staff at the bar for an hr during the busy nighttime period after everyone had eaten dinner.We watched him struggle for at least an hr, we queued for 45 mins to get a drink, after about an hr he rang somebody and a girl came to help him serve. Pathetic service tbh and totally unsuitable for an AI hotel! As it was a vry small area we had to stand up most nights, not enough space or tables for everyone.

The evening entertainment was extremely poor, they must pay peanuts for the acts. The eagle show was an owl, a snake show, just trying to get ur money for photos. Abba tribute with only 2 female singers, neither could sing and was embarrassing when one of their voices broke whilst trying to hit a high note lol. Robbie Williams singer was shocking, he could not sing to save his life, when he asked if we wanted another song at end of night, ppl started shouting No No No and Off off off. I think that was the high light of my holiday lol. I would not go back to this hotel or tenerife.

Room Tip: Upgrade to 2 bed in summer time as no air con in 1 bed. Lots of steps so make sure you ring and book a room by the pool if you have walking difficulties. If not, the appartments further away are quieter as they are away from the shocking evening entertainment.
  • Stayed: April 2013, traveled with family
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2  Thank waedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this reviewResponded May 8, 2013

Thank you very much before hand for you reviews as for us, every comment is a big help, a real prsent that lets us to improve our services day by day.

We do work hardly the whole year to offer our customers the best selection of products according to the nationality of the guest. Now we are introducing the new menu, which fits with the english tastes. It is true that English clientele likes the food not worm, but extremely hot and we are working to improve too our buffet tables, in order to increase them the temperature.

About the limited capacity in dining rooms, we are right now enlarging our pool restaurant to meet our needs and in a few days, when it will be finished, we will count on 80 sits more.
At the same time, we have recently opened another bar, by the pool area next to our kids arcade to cover our guests ,( those who does not want to be present at the shows ) needs.

With the animation at night , it happens something similar. Now we are right changing the permormances and shows as they were thought and designed for the nordic customers. In the period you were here with us, unfortunately we still had the winter animation programme but now, with the summer day and night entertainment, our guests are really happy. It is true that satisfy all our guests preferences is absolutely impossible.

Finally about birds in the resort, Canar Islands is now with the breeding season of our protected and endemic specie called GORRIÓN. We have signed up with a company which keeps them, to the extendt possible, under control. Even, they are moving out from our palm trees the bird nests, to other more apropriate places. Despite of that we do take part as well with mosquitos nets and plastic sheets curtains to avoid them reach the food.

We do thank you very much once again for sharing your holidays with us, we do sincerely apologize as we could not cover your expectation and we will be very pleased and happy to welcome you again.

Best Wishes from all the staff and management.

Lydia Rguez.
Reception Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

We were transferred to this hotel after the original hotel we booked was overbooked, I think we got the better deal tbh, the hotel was clean, food very good and staff were very helpful! We had one of the family rooms and our room was very comfortable, the pool was clean and there was lots of entertainment for our 2 girls. Would definately stay at this hotel again.

  • Stayed: May 2012, traveled with family
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5  Thank ailsaScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this reviewResponded April 24, 2013

Thank you very much for giving us your opinion about your stay here in Gran Oasis

We do feel very happy too as the original hotel booked was full and then you could enjoy a nice holidays in our resort.

I will pass over your comments to all the department- heads in order to congratulate the staff

We hope you have had a very pleasant flight back home and that now you are ready to plan your next holidays with us.

Best Regards from management and staff

Lydia Rguez

Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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