Service was very poor,only a couple of friendly staff members others were rude and unhelpfull. It took two days of asking to eventually get extra pillows.I don't know how many cleaning staff they had but we didn't see any.Room cleaned on day 5 of holiday,bed linen and towels changed on day 6 even though we asked on day 4 and 5.Room was spacious and reasonably quiet,needs fair amount of refurbishment as bath had a lot of rust around it. No Air-Con or ceiling fans so hot and stuffy.Further away from the beach than advertised,close to busy main roads but not noisy.Ten minute walk to various bars which was handy as the entertainment was a spanish singer on a keyboard singing somewhere out of sight.The food selection was terrible a choice of two things the same every day and desserts vertually non-existant breakfasts were good, I mentioned this to the rep who said "what did you expect for 3star",and told me where we could go for nice food and dessrets (HELLO,we're All-inc').We have stayed in many 3star accomodations and they have been brilliant but this experience has forced me to place a review.The pool areas were clean and plenty of sun loungers. A good selection of drinks at the bar,some bar staff miserable and only one on duty cleaning tables and having to serve so could be slow service.We have been to Tenerife over a dozen times and know the Island well so location was quite good for visiting friends and places we know.Hygiene e.g. room cleaning/towels and bedding change extremely bad and when you requested anything they didn't want to know.
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- Also Known As:
- a Ponderosa Hotel Adeje
- Ponderosa Apart Hotel Tenerife/Playa De Las Americas