Reception: We arrived very late due to a delay, but reception is open 24 hours which is really good, as they keep your room key for you, and deal with all queries. Also, wifi for one hour is only 1 euro, so was good price. However, you could ask for any room key and be given it, as they don't check so we felt a little unsafe.
Rooms: Rooms were very basic, we had a few broken things in ours, and some of the lights didn't work, however, the maintenance man came to fix both lights on our second day. The bathroom is large enough, but you have to keep asking for toilet paper and clean towels, as the maids aren't great. I would recommend getting a safe (only 21.50, good to share), as many people complained of things going missing. The balcony all looks out onto the sea, and the pools, but very little privacy. Beds were comfy, but no air con! However, we didn't find this a major problem.
Meals: Many people complain about the food, and although it isn't amazing, for the price you pay you can't expect it to be. Breakfast is always the same, sausages and beans were nice, bread was dry, but lots of juices available. Lunch and dinner changed slightly but very little choice and a lot of the time you were unsure what you were eating. However, they had ice cream on offer with different flavours, which was really nice.
Staff: There is only 1 staff on at a time, who is run off their feet dealing with the drinks at the bar and tidying the restaurant. The brown haired lady is lovely, as is the blonde young girl, both served us drinks and were polite. The lady who doesn't smile, who is blonde is very moody and scary at times! She works mornings so wasn't a major issue, but she wasn't polite at all. All inclusive drinks were great though, we managed to get two at a time, and were able to get a drunk before we went out, spending less. Wish the bar stayed open past 11.
Location: Location is probably the best thing about this hotel. Siam park is in sight, with a short 10 minute walk. There are shops, supermarkets and restaurants nearby, the beach is a 10 minute walk, the strip is 15 minutes. The main shops such as Bershka and Mango, are roughly 25 mins away, but it is a nice walk, and we got some good deals.
Overall, although the food is pretty bad, the drinks were great, and the pools weren't too busy, we were a group of 10 teenagers and this place was perfect for us.
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- Also Known As:
- a Ponderosa Hotel Adeje
- Ponderosa Apart Hotel Tenerife/Playa De Las Americas