Ok, where do i start? After the death of my mother at the end of may, my father and i and son needed a break away. My father booked this hotel without checking it out and when i came bk from work and looked it up, i thought OMG! the pics looked ok but reviews were mixed. I thought to myself, well, everyone has different opinions of a holiday. So i decided to just wait and see but prepared myself for it not being that great! We arrived and the reception area looked ok, staff seemed alright then was given a room. When we got to the room it was old and run down, was gonna ask to change rooms but my dad said see how it goes. The view from the balcony was spectacutor!! The room had no air condition and the camp bed for my father kept collapsing. Next day i swaped the camp bed for one of the beds in the room as i thought it will be ok for my 6 yr old son to sleep in. Well, things didnt get much better. Staff in restraunt were rude with exception of one lovely girl leia. Food was terrible, my son ate chips and lettace for most nights lunches was terrible, food had no taste. Breakfasts was ok, untill a friend i met said there was ants in the cereal. OMG!. The hotel was dirty, they treated toilet roll like gold dust and was reluctant on giving you it.The whole 9 days stay there was 2 nights of entertainment. One parret show which was ok, my son enjoyed that, and snakes which entailed the guy coming round with a big snake and wanting money for ur picture taken which was 10 Euros per pic! There was no kids entertainment, if u could call a bouncy castle next to the pool that, which in my view was very dangerious as kids sliding down the slide inside it, was sliding right off it. Pool table the cues had no tips, money kept getting stuck and they wouldnt return your money. Drinks defo watered down, one drink per person per all inclusive band and in a plastic cup. If u wanted a glass u had to bring it from the dining room and cling to it for dear life!. Faulty towers was a great hotel in comparison to this. Our room never got cleaned, our beds was made on second day and we had to sign for towels. When my father asked for our room to be cleaned she said tommorrow, he argued a little with her and gave up! with no air condition our sheets were soaking in the morning. We only got hot water from between 5-7pm. even for a3* hotel this was the worst ive ever experienced, especially after such a traumatic time loosing our mum. I could go on forever here but whats the point! if ur thinking of booking Dnt! the best part of this holiday was the people we met and we all had something in common which was slagging off this hotel. Such a same, understaffed and a little smile with proper service you would expect could go a long way!!! Andrea, Ronnie and Angelo from Glasgow.
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- Also Known As:
- a Ponderosa Hotel Adeje
- Ponderosa Apart Hotel Tenerife/Playa De Las Americas