we had no problem with checking in on arrival..
I highly praise the cleaning staff, the rooms were cleaned every single day, we had 2 two bed room apartments they are very spacious, all what you want for a self catering holiday
The only issue we did have was the door to the apartment.. we were travelling with a 3 year old, and the door did not lock from the inside so if he was to get up during the night and push down the handle it would just open and he would have been able to get out.
The location is fantastic, you step out of the apartments and are on the beach, the pool at the Santiago IV is rather big too it is split up into two.. one is heated. we were with children though and there is nothing for them to do in the pools so we were at Santiago 4 quite a lot as this has the slides for the children but the main pool there is fabulous too!.. and it is only across the road
overall the apartments are the best ive ever stayed in and if i was to go back i would certainly stay here again!More