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“Cockroach infested shambles!”

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Parque Cattleya Apartments
Reviewed October 5, 2013

My girlfriend and I just came back from a week in Tenerife. We booked our holiday through Thomas Cook who - for some god awful reason - recommended these apartments.

When you check in here you have to do this through the adjacent building which is the Las Piramides apartment block. All of which seems like a very decent establishment until you are lead through a never ending route of stairs to the Parqe Cattleya dungeon cellar. All of the rooms at this end have only a patio access and there are no formal front doors to access from. This system relies on the use of a typical back door patio key and not the card key as you would probably by this day in age come to expect.

The room set-up is very basic but I must admit the facilities are OK:
- Kitchen has a decent long worktop with plenty of pots, pans and cutlery for use. This also includes a fridge, kettle and cooker hob. Does not include a microwave though.

- Shower/bathroom was fairly modern. However my biggest concern was the lack of ventilation and close proximity to the work area behind the room. The room had a small permanently opened void acting as a ventilation route to a store/workshop room. From the bathroom you could always hear workmen going about their daily routine. Another cause for concern is because you are unable to close this 'window' insects have a free reign to access the bathroom.

- The rooms all have twin beds so please do not believe a single word Thomas Cook tells you if they claim to cater for couples that wish to sleep in a double bed. The beds are not particularly great - my bed was full of cigarette burns and tears on the cover sheet.

- Another dissatisfying factor to these apartments is, as you can see from Thomas Cooks website, the general close proximity to the pool area. Although it provides decent access to the pool it is also a haven for insects to access from. Every day that we stayed here I was stamping on cockroaches that seem to be everywhere.

- An additional issue here is the clear lack of security at this end. We had a local man wondering around the pool area one night claiming to be a security guard although he was dressed in plain clothes. We questioned the front desk the following morning and they claimed no such staff member exists... you can come to your own conclusion on this one!

After 3 nights putting up with this and 3 nights of my girlfriend not being able to even sleep without fear we decided to phone Thomas Cook to get moved. To their credit they did move us to Las Piramides which is by far superior to Parque Cattleya. Typical modern day set-up with key card function on the front door and the rooms contain a patio area as well. Las Piramides is also a bit closer to the beach end of Las Americas so an extra bonus there.

The Parque Cattleya apartments are definitely more suited towards 2 care-free lads wanting a good booze holiday tear-up. They'd probably think twice about bringing a female back however!

In the end Parque Cattleya offers very poor value for money and above all else offers very little security to keep you safe. A point to add here is the pool area has free access to the street through an unlocked door. So any opportunist could easily find their way to your patio door in an instant.

Would definitely recommend the Las Piramides - it has a microwave in their kitchens if you like your super noodles ;).


Be wise

Simon

Room Tip: Avoid Parque Cattleya and urge to get moved to Las Piramides.
  • Stayed: September 2013, traveled as a couple
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2  Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 39 of 77 reviews

Reviewed September 30, 2013

before going,looking through reviews,i wanted to cancell my holiday!but once here,i dont know what these people were talking about.the reception area is clean+welcoming.the staff were very helpfull,nothing was too much trouble.our apartment was spotless,not a cockroach in sight.nor did we see any during our stay,anywhere in the complex.we were all inclusive+i was impressed with th
e variety+quality of food on offer at every mealtime.it wasn't cordon bleu,but it was damm tastey!there was a bit of queing up for tea+coffee,but only for a few mins.the length of each mealtime meant it never was too busy,you could take your time.i felt very safe with security guards+gates(for which you have a swipe card)with it only being myself+my daughter,their presence wasn't overbearing.all the pools are clean+area surrounding is kept spotless;plenty sunloungers+parasolles available.the staff are doing a great job,but some holidaymakers were so rude+abnoxious,+ignorant,no manners at all!i would be glad to return+would recommend this hotel to every age group.all in all a smashing holiday.

  • Stayed: September 2013, traveled with family
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3  Thank lornasmith63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

We arrived back from here on Friday 27th September, we had stayed here before so knew what to expect.
The staff are all very friendly and helpful especially the bar staff, Monica the entertainments girl and Pepe the Manager.
I feel people should give staff a chance and saw lots of examples where they were treated quite badly by guests who were quite ignorant especially when drunk.
Our apartment was spacious, cleaned every day and there was not a cockroach in sight!
You have a choice of three pools we sat around the "noisy one" the first week and the "quieter one" the second week which was great.
Monica the girl who looked after the entertainment had only recently started and was researching new ideas, we joined in quite a few games to break up the day and had the odd game of bingo, the money she collects is given as a prize so this could be as much as 100 euros.
We met lots of Great people and there are a quite a few younger ones who at the end of the day are out to have a great holiday. We are fifty four so no spring chickens and think the mix of all ages adds to the fun.
There is a Fantastic hairdresser named "Hossain" on site who is one of the best I have visited, he only charges the same prices we pay at home.
For the cost of this all inclusive holiday it is extremely good value and I am already looking at going back next year so don't be put off by the reviews as some people would find something to complain about if it was five star!!!.

Room Tip: I prefer the Cattleya side of the Pirimedes to the main block as we are older and its quieter.
  • Stayed: September 2013, traveled as a couple
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1  Thank Toni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2013

I got back from this hotel this morning, reading the reviews I was worried, if your staying all inclusive I advice you not to even think about staying! It looked awful!! Probably the worst ever. But luckily I was self catering and It was possibly one of the best places to stay considering you have a choice of 4 different pools all in one complex, it was massive! Security guard walking around at all times. It came to about the 4th day and we had been to Siam park and came back around 6pm to find a watch we had bought the day before went missing, the doors were locked there was no way someone could of
Got in without a key, so all we could think of it was the cleaners even though they seemed friendly, we did report it and the receptionist was extremely helpful advising to fill out police report go and collect it from them and claim from the insurance but we spent 10€ on this so we just let it go, our room was out the way so that was good still a bit noise and the workman drilling around 8:30 in the morning for 3 days which annoyed me as it was right above us, a dunno if we were just lucky but we had not one cockroache in our room which was amazing! We even ended up leaving the balcony door open a bit at night and in the morning there was still none and we were basically on the ground floor. Apart from the watch going missing and the noise in the morning we loved every minute of it, I think the ont thing that made it perfect is the location it was brilliant I used to liv out here and I couldn't of wished for a better location. I would happily stay for a quick get away again but I wouldn't dream of it if I wanted a nice relaxing holiday

  • Stayed: September 2013
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1  Thank TONIEEEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

When we pulled up we were taking the mick out of rhw people that got of the coach because of the state of the place they were staying in, and then we realised that we were staying there too! From the moment we checked in the staff were unhelp full, by not even telling us any info about where to eat, where the pools where/what pools to use. Didn't tell us what times dinner were. They didn't offer and fans (no rooms have air con) a safe or even help with our bags as the hotel were full of stairs! We were taken through the main hotel las piramides to the back where our apartment was! The room was somthing from the 60s. After arriving back that night our apartment was swimming with cockroaches! At reception they refused to do anything and said they wouldn't change us rooms because they were more money! The appartment block was where the staff stayed and they told us it was normal and said to ask to move to the main hotel because its cleaner and safer! While in reception asking to move someone was there complaining there room had been broken into! Its not.a secure hotel and people were walking in and out! We had a few things go missing, nothing o high vale just clothes and out make up bags and been got through! There was no need for anyone to have even been I'm our room it was still our first day! The pool area stunk of sewage and was bust covers in rubish! There was never enough chairs so people had to sit on the floors to use the all inclusive menu! What ever was for lunch was then used for dinner! There was a rim of scum around the pools water line! The staff always asked for tips and if you didn't they were rude! It was full of rowdy drunk people all the timw to the point we never really stayed by the pool much! Its very noisy at night and this didn't stop till 3am! Most sunbeda were brittle from the sun and we saw loads of peoples snap as they sat on them! Do not take children here!!!! One our first daywe were warned by loads of people about muggings in the area. I'd of rather stayed at center parks in the UK! This hotel ruined our holiday experience! For the people on here saying it OK I would love to see what your houses our like!!!!!!!!!

  • Stayed: September 2013
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Thank sexybananaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

wow! this place is really dreadful! i wouldn't tell anyone about it! i was ashamed to tell people i actually stopped there! for a start the apartments were in a complete different place to the hotel, me and my partner couldn't walk across the floor with no shoes on our feet were black if we did, the bath had a dirty big stain, had to pay for the t.v, ants were everywhere, food was dreadful! paid for all inclusive had to eat out almost every night. no entertainment, awful. would come back to Tenerife but not here!! was not for couples!! the hotel was for familes and apartments were for single men and women! hated it, if anything this place ruined our holiday!! DO NOT GO!!

Room Tip: too noisy dreadful rooms not clean.
  • Stayed: August 2013, traveled as a couple
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Thank Gaynor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

These apartments are all part of the Pyramides resort, which COULD be lovely! However, they are trying to cater for too many types of people - we travelled as a couple, there were young families there and lots of groups of young people, which made it unacceptably noisy! We are quite laid-back but I had to complain 3 times in a week about the noise, and we heard lots of other people complaining whenever we walked through Reception. Not everyone was all-inclusive which meant that you had to queue at the bar, even for soft drinks, and the all-inclusive finished at 11pm sharp. There's no air-con but you can hire fans or air-con units.

The staff were friendly though and the food was good - a decent selection every day and good quality!

Room Tip: Would suggest booking at the Pyramides not Parque Cattleya as this is where they seemed to put the g...
  • Stayed: July 2013, traveled as a couple
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1  Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parque Cattleya Apartments

Address: Avenida Santiago Puig 5, 38650 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #33 of 36 Specialty Lodging in Playa de las Americas
Price Range: $44 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Parque Cattleya Apartments 3*
Number of rooms: 74
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Also Known As:
Parque Cattleya Apartments Hotel Playa De Las Americas
Parque Cattleya Apartments Tenerife/Playa De Las Americas

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