When we pulled up we were taking the mick out of rhw people that got of the coach because of the state of the place they were staying in, and then we realised that we were staying there too! From the moment we checked in the staff were unhelp full, by not even telling us any info about where to eat, where the pools where/what pools to use. Didn't tell us what times dinner were. They didn't offer and fans (no rooms have air con) a safe or even help with our bags as the hotel were full of stairs! We were taken through the main hotel las piramides to the back where our apartment was! The room was somthing from the 60s. After arriving back that night our apartment was swimming with cockroaches! At reception they refused to do anything and said they wouldn't change us rooms because they were more money! The appartment block was where the staff stayed and they told us it was normal and said to ask to move to the main hotel because its cleaner and safer! While in reception asking to move someone was there complaining there room had been broken into! Its not.a secure hotel and people were walking in and out! We had a few things go missing, nothing o high vale just clothes and out make up bags and been got through! There was no need for anyone to have even been I'm our room it was still our first day! The pool area stunk of sewage and was bust covers in rubish! There was never enough chairs so people had to sit on the floors to use the all inclusive menu! What ever was for lunch was then used for dinner! There was a rim of scum around the pools water line! The staff always asked for tips and if you didn't they were rude! It was full of rowdy drunk people all the timw to the point we never really stayed by the pool much! Its very noisy at night and this didn't stop till 3am! Most sunbeda were brittle from the sun and we saw loads of peoples snap as they sat on them! Do not take children here!!!! One our first daywe were warned by loads of people about muggings in the area. I'd of rather stayed at center parks in the UK! This hotel ruined our holiday experience! For the people on here saying it OK I would love to see what your houses our like!!!!!!!!!
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- Also Known As:
- Parque Cattleya Apartments Hotel Playa De Las Americas
- Parque Cattleya Apartments Tenerife/Playa De Las Americas