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All reviews thomas cook team kids club entertainment teams bedroom bungalow splash area main pool family holiday kids buffet kids suite air con self catering bbq night kids pool ice cream hotel team fantastic holiday sun loungers
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Reviewed October 8, 2016

brilliant family holiday 10 of us went and we all loved it, The bungalows are clean staff friendly and a lovely place to holiday beautiful place will go again pools and splash park very good children loved it adults too entertainment good cant fault

  • Stayed: August 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank 85andyves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2016

We were three adults and a 2-year old in a 2 bedroom bungalow. Clean and well kept room in a nice location close (but not too close) to some of the pools. Great family friendly food in the all inclusive deal. Friendly and helpful staff. Grounds were also well kept. Could have wished for warmer water in the pools though.

  • Stayed: February 2016, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank AslakE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2016 via mobile

2nd visit here. Just me and my 6 year old boy.
Pretty much the same review as last time.
Friendly staff, good food and nice and relaxed.
Thomas Cook full of energy.....not quite as good as last year but still create a lively atmosphere.....abby has a fantastic voice.
Spent a few years coming to the canaries...the last 3 years the weather has been very hit and miss. So I'll either change my time of year or look at a different destination. Of course not Parque Cristobals fault...but the experience suffers somewhat when the sun ain't beating down.
All in all a good place to come for families...especially with young kids. 4 star review with Thomas Cook at the heart of it.

Stayed: October 2016, traveled with family
1  Thank evzi75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2016

Stayed at the Parque Cristobal in September 2016 for 2 weeks, would summarise it as the hotel being poor to average but the staff being great in the most part. They are most welcoming and try their best to make your holiday great.

However the downside is the hotel itself, we stayed in two bungalows of which 1 of the 6 ceiling fans used to cool rooms actually worked to satisfaction, the wifi may as well not have well not been there for how often it actually worked and never did inside the rooms themselves, you have to sit outside to get a signal.

The hotel offers a special order menu from 12 until 9pm where you can get pizza, burgers etc which arent on the restaurant menu however the staff can get arsey if you actually order after 8 and when we did try to order at 8:40 we got cold food which was undercooked.

The thomas cook rep Kelly was great in looking after us and informed us on the bus to the resort that the water was undrinkable and thought bottled would be provided but unfortunately only way to actually get a drink was to walk down to the bar not really convenient in the middle of the night or you could buy your own which also you shouldnt have to do on an ALL INCLUSIVE holiday. We thought it would have been a nice gesture for at least one bottle to be in the room for when you check in provided by the hotel but no.

Would highly recommend the dolphin tour, palmitos park and the mountain coach tour, a bit expensive but worth it just dont take kids its far too long for little ones.

So to summarise great staff let down by poor facilities, thomas cook shouldnt put their name to such low quality.

Room Tip: Go for Air con
  • Stayed: September 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank diegtristan8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2016 via mobile

Our second visit here - Our bungalow was clean and well kept, cleaning service excellent. All staff very friendly and helpful. Central to most bars and pubs and short taxi ride to Masspalomas Beach and walking distant to Playa De Ingles beach. We go self catering- highly recommend!

Stayed: September 2016, traveled as a couple
Thank Caz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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