We stayed here for 1 week in the middle of April, and overall I would say that we did enjoy our stay, however I think that there are some areas the hotel could really improve on.
The staff are friendly, courteous and efficient. From check in to check out I could not fault the service we received. The rooms are large and spacious with plenty of storage and large bright bathrooms. Overall the entire hotel was spotless- if looking a little tired. The food was of a reasonable standard- with the barbecue restaurant at the Miraflor and the Chinese buffet at the Rondo of a higher standard than the main buffet restaurant. We found the pool at the Miraflor a better option as it was beautifully planted with better loungers than at the Rondo and had better shade. The activities ran by the animation team through the day were of a good standard with yoga and aquafit, but if you didn't want to join in you we're not pestered.
No air conditioning in either the rooms or the communal areas/ restaurants. For us this was by far the worst feature of this hotel. Granted it was unseasonably warm for April with temperatures going up to 35 degrees and temperatures of 24 at night. We thought it would not be an issue as it was April- we were wrong! I don't know how anyone can stay in this hotel during July or August! The temperature was unbearable at times in the restaurant, and this could have been helped by opening some doors/ windows particularly at lunch time when we were trying to escape from the midday heat. We saw a lot of people fanning themselves so it was obviously not just us! We preferred to eat breakfast and dinner in the back room of the restaurant where the Chinese buffet is because it was substantially cooler than the main restaurant. For some reason this area was shut off at lunchtime, presumably to prevent the staff having to clean it- during one of the hotter lunchtimes we asked if we could move through the open doors to this area and were told that it was not allowed and the staff shut over the doors adding to the uncomfortable heat. If this area had been open at lunchtime it would have really improved our lunch experience. Also some outdoor seating that could be used at mealtimes would have improved this hotel substantially- I mean it is Gran Canaria- it is warm enough to sit outside comfortably all year.
The temperature in the rooms was unbearable at night time so we had to sleep with the balcony doors open. Unfortunately our rooms faced onto an extremely busy road and this meant it was very noisy from very early in the morning. We considered asking to move room but as the hotel is on the corner of two busy roads, we did not think moving would help. I had read on this site that pool view rooms are quieter, but as these rooms are south west facing I think they would have been even hotter than the north facing rooms we had.
The beds were the worst beds we have ever slept on. They were very hard- We have a reasonably hard bed at home so hard beds are not normally an issue but these took the biscuit! Every morning my partner had to lie on the floor for a while to stretch out his back and by the end of the week I thought I would have to visit a chiropractor! Coupled with the heat and the noise, I would estimate that we managed about 3 hours sleep per night- not what you want during a relaxing holiday!
The pool at the Rondo was quieter than at the Miraflor and we would have used it if it was not for the sun loungers which, for reasons best known to the hotel, cannot be adjusted to sit up for reading etc meaning you had to lie flat. Maybe the loungers were only for sleeping as it was the only sleep guests are likely to get! As I have already mentioned, the loungers were much better at the Miraflor, which meant that the majority of guests went there making the Miraflor pool pretty crowded. You had to be up early to get a bed with a parasol.
The beach was about 20 minutes walk away, which normally I don't mind- But as I will explain later, the resort is not a pleasure to walk through. There was a free bus from the hotel but it was only once every couple of hours and we don't really like to be tied to a timetable when we are on holiday so we didn't use it.
Another bad point is that the all inclusive drinks stop at 10.30pm which is much earlier than any other AI hotel I have ever visited.
Just a word of note about the resort itself. We last visited Playa Del Ingles around 10 years ago and knew that it was not pretty. We probably would not have chose to visit it again, but were overruled by the rest of our family. I had hoped that the resort would have improved but it was exactly the same as it was 10 years ago and, I fear, has been the same since the 1970's. I would describe it as a concrete jungle and although there is plenty to do at night time, all the nightlife is located around shopping centres which made me feel as if we were drinking in a supermarket every night. The Yumbo Centre is the closest one to the hotel and has plenty going on- not all of it to my taste after 11pm- but each to their own! It reminded me of Cumbernauld shopping Centre. For those of you not familiar with Cumbernauld- it won the ugliest town centre award for years due to the amount of concrete and bad architecture!
Overall- I know my review could be regarded as harsh, but we did have a good time. With a few easily sorted improvements this hotel could be a lot better. For the money we paid- it was really cheap- the hotel was fine however I would have probably rather paid slightly more for better facilities and a better location. We would not return to Playa Del Ingles and unfortunately, despite the great staff, we would not return to the Rondo.
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- Also Known As:
- Aparthotel Il Rondo Hotel Playa Del Ingles
- Aparthotel Rondo Playa Del Ingles
- Aparthotel Rondo Hotel
- HL Hotel Rondo Playa Del Ingles, Gran Canaria