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All reviews axel beach gay hotel axel hotel axel barcelona pool area yumbo centre pool party street view gran canaria sauna and steam room separate bedroom air con special thanks cleaning staff great pool gay men five minute walk
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Reviewed 4 weeks ago

I was uncertain what to expect with this hotel, but overall the reviews on Trip Advisor were good. Nerida one of the receptionists was excellent. She helped me choose a room that was pool facing and worth the extra few Euros and included the price of the safe hire. A king size bed was a bonus and the ceiling fan was perfect. It was nice to have a lounge with TV and balcony and kitchenette was a good. At night the hotel is very quiet and ideal for resting. There is a well equipped gym and personal trainers on hand. I used it 3 times during my stay and had two professional massages.
The Axel Beach has an excellent location and is only a few minutes walk from the Yumbo centre where all the shops, restaurants and bars are located.
I enjoyed it so much that I have booked to return later this year.

Room tip: Pay the extra for a pool and sea view
Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank Gavin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AxelBeach M, Gerente at AxelBeach Maspalomas, responded to this reviewResponded 3 weeks ago

Dear Gavin A,

Thanks a lot for sharing your feedback with us. Your comments about your stay are very important to help us to improve our quality and services every day.

We are glad to read you have found our staff one of the better values of our hotel. Undoubtedly, they are one of our bigger strengths. They work hard every day in order to try offer you the best experience you can enjoy during your holidays.

We hope to see you back soon in any of our Axel Hotels.

Kind regards,

Carlos Aguiar
General Manager
AxelBeach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From check in to the the pool to the cleaning crew and everything between, this hotel and its staff were an absolute pleasure. Raico in the pool bar was super friendly, made us feel welcome and gave great tips on things to check out in the Canary Islands. I would recommend this hotel to anyone traveling to the Canary Islands.

Room tip: These rooms are like mini 1 bedroom apts.
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank ead128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AxelBeach M, Gerente at AxelBeach Maspalomas, responded to this reviewResponded 4 weeks ago

Dear ead128,

Thank you so much for your great opinion!!

We really appreciate the time you gave us for your opinion. For us is always welcomed our guest’s help to improve our services.

Thank you very much for recommending us! It is the opinion of our visitors that gives us the best value.

We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Carlos Aguiar
General Manager
AxelBeach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

The good: the location and the price. The average: the breakfast and the staff. The bad: the bathroom (some days no hot water, another day my toilet was leaking and I had to ask repeatedly to fix it - they even told me I had to wait till the next day and I had to go down 3 floors and use the toilet in the gym! - I forced them to give me another room). The drag queen on Sunday afternoons was thoroughly annoying - she sang the whole time and unfortunately out of tune.

Date of stay: June 2019
Trip type: Traveled solo
Thank nebukatnesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AxelBeach M, Gerente at AxelBeach Maspalomas, responded to this reviewResponded 4 weeks ago

Dear nebukatnesa,

Thanks a lot for sharing your feedback with us.

Your opinion is very important to help us to improve our services every day as our priority is the satisfaction of our guests.

We would like to apologize if your experience was not completely of your liking and if something didn't work properly in your room. Nothing cares us more than the well -being of our customers. Due to this, we offer a 24hours reception at the disposal of our guests so they can communicate any query or request they may have during their holidays, so our staff can do their best to try to help them.

We are sure this has been a particular case, and we would like to invite you to repeat your holidays with us so we can offer you the best Axel Experience.

Best regards,

Carlos Aguiar
General Manager
AxelBeach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019 via mobile

Axelbeach masapolmas was amazing. Top star quality highly recommended especially for Mr and Mr' .no one is judged. Everyone is welcome and the staff are so helpful. NEREIDA on the front desk was very extremely caring and took care of any queries . THE HOTEL is top star quality and has a lovely pool and Jacuzzi. The grounds surrounding the pool area is truly beautiful. Can't wait to go back .

Date of stay: June 2019
Trip type: Traveled as a couple
Thank coletty143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AxelBeach M, Gerente at AxelBeach Maspalomas, responded to this reviewResponded June 16, 2019

Dear coletty143,

Thanks a lot for sharing your feedback with us. Your comments about your stay are very important to help us to improve our quality and services every day.

We are glad to read you have found our staff one of the better values of our hotel. Undoubtedly, they are one of our bigger strengths. They work hard every day in order to try offer you the best experience you can enjoy during your holidays.

We hope to see you back soon in any of our Axel Hotels.

Kind regards,

Carlos Aguiar
General Manager
AxelBeach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019

Thank you for yet another great week.
This is the third visit in a year and as always the experience was excellent.

The pool bar service was efficient and had a great choice. Reception were attentive and checking in and out quick and easy.

The room was fresh and clean as always and the staff polite.

Well done and will see you in December.

Not been before? Visit soon, well worth it and central to everything.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Markynew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AxelBeach M, Gerente at AxelBeach Maspalomas, responded to this reviewResponded June 16, 2019

Dear Markynew,

Thank you so much for your great opinion!!

We really appreciate the time you gave us for your opinion. For us is always welcomed our guest’s help to improve our services.

Thank you very much for recommending us! It is the opinion of our visitors that gives us the best value.

We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Million thanks,

Carlos Aguiar
General Manager
AxelBeach Maspalomas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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