We have just arrived from a week in axel beach and have to say was pleasantly surprised. When entered our room we noticed that it hadn't been cleaned from the previous residents. We called the reception and immediately a Member of staff came up and was clearly mortified! She called down to reception and we were shown to a new room which was a pool view (these rooms are normally €20 a night more expensive) about 20mins later we were given an apology letter with 2 drink vouchers from the bar.
The rooms have been freshened up since it was liberty and looks good.
The main things for us was the bed was huge and very comfortable so much so when we arrived we went for a nap and woke up 4 hours later.
The room had air conditioning which was a god send. The free wifi was always good
The room had all the toiletries needed also including tooth brushes/paste, shavers shaving foam soap etc which was good and when we return we will not take any this with us.
The staff were also very friendly never had any issues at all they were so helpful and alway said hi.
The only downside was the prices of food/drinks and the pool bar were so overly prices we very rarely bought anything from the bar.
Definitely the best hotel we have stayed in in playa del ingles in the 6 years we have been going and can't wait to return.
- Official Description (provided by the hotel):
- The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more less
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- Also Known As:
- AxelBeach Maspalomas Playa Del Ingles, Gran Canaria