I agree with all the positive comments others have written. All the staff we met from reception to cleaners are exceptional and a credit to Axel group.
Updating from previous guests concerns/problems. We had no problems with free wifi (from 4th floor or the pool ) You will need to go to reception for another code after 5 days.
Axel have obviously taken on board previous remarks and are continuously improving the experience for guests so you have nothing to worry about now, I would like to add the following suggestions however:-
1-Although music around the pool is relaxing and enjoyable, the volume should be reduced especially after dark when everyone has left the pool area and wish to have a sleep before heading out in the evening to the yumbo centre. We were on the 4th floor and we had to close the balcony door and window to block the volume.Even ear plugs if i wanted to sleep before Yumbo fun.
2-Although i can tolerate a cold pool, in jan-feb it was freezing as unheated-probably 17 Celsius . heating it for a few months to a tolerable temp would make a world of difference. We did however do a Nordic tradition and boil in the steam room and then swim for a few minutes which was refreshing especially if you have a hang over from the night before.
3-A welcome information leaflet in the room would be appreciated. I did not know we had to get a key to operate the safe at $2 euros a day. Also helpful information like using/updating wifi codes, nearest supermarket, car hire, opening times of axel restaurant, gym, sauna, restaurant recommendations,
4-Also as apartments are self catering, it would be less wastage to the environment if there is an area where previous guests can leave items such as olive oil, peppers which is unused for future guests rather than throw it the bin on the last day.
tip 1-We gave a tip to our cleaner as she was exceptional. Be nice as well!
tip 2- taxis to hotel from airport cost about $38 euros. BUS's 66 and 90 from departures level at airport cost $3.50 euros to yumbo centre. Bus 66 slightly faster as only one stop enroute. 30 mins.
- Official Description (provided by the hotel):
- The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more less
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- Also Known As:
- AxelBeach Maspalomas Playa Del Ingles, Gran Canaria