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“Very satisfied”

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AxelBeach Maspalomas
Ranked #8 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Scarborough, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very satisfied”
Reviewed February 1, 2014 via mobile

We stayed for a week in the middle of January and were very happy with Axel Beach. The rooms were very clean and kept so each day. The location is great and even though we had a room overlooking the road it was quiet.
We had previously stayed at the Axel Berlin which we were very disappointed with so were very happy with this new addition to the Axel group.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, February 2, 2014
Dear Guest,

Thank you very much for opinion.
The customer´s feedback is very important to us.
We are glad that you enjoyed your stay in AxelBeach Maspalomas and we hope to see you on your next visit to the island.

Best regards,

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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English first
Crayford, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 29, 2014 via mobile

Stayed at the axel for one week from 18th of january The staff were very polite and friendly . The breakfast was good and the rooms very clean and well equiped.the steam and sauna was an added bonus where you can relax after a day on the beach.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank shonk1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, February 2, 2014
Dear Guest,

We are very happy to know that you enjoyed your last stay at AXELBEACH MASPALOMAS. WE all work very hard to make the most of your Axel experience.

We hope to see you again soon,

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 27, 2014

Hotel has been refurbed and despite clearly being an old resort the rooms are clean nice, not as nice as Axel Barcelona but for the price could not fault it. Pool view rooms are worth the extra as the others face a busy street, The staff were all friendly. Breakfast are good value. Only thing I could fault was that my "king bed" consisted of two single beds pushed together, only to find out on my last night that some rooms have proper king beds. Literally minutes to the Yumbo but a fair walk to Las Dunas and the beach.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, January 27, 2014
Dear Guest,

The time to write your comments about your last stay in Maspalomas We thank the AxelBeach been taken.
We are pleased that everything was to your liking.

Kind regards

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhyl, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 26, 2014

A great, gay friendly resort in a good location (for the Yumbo) Well managed with excellent facilities & a very cute receptionist (Alejandro es guapo). Modern & comfortable accomodation. Try the breakfast & use the gym but don't jump in the pool unless you're a penguin! Best for friends.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roccosdad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, January 27, 2014
Dear Guest,

We are pleased that your stay was enjoyable. In AxelBeach Maspalomas customer satisfaction is our main goal.

Hope to see you again on your next visit to the island,
Regards

Natascha von Enzberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leyland
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 20, 2014

Stayed here 6-13th January and found the hotel staff extremely friendly and helpful. I agree with previous reviews regarding a poor paint job on the rooms, but the beds are the most comfortable I have stayed at in Playa Del Ingles, however extra pillows would be a good addition along with 2 blankets not just 1. It was chilly during January this year and the 1 blanket provided was only big enough for 1 person. The kitchen requires some attention as the equipment provided is not sufficient. There are no sharp knives or scissors. Sky TV is a great addition as it rained all day on wednesday so British TV was welcomed (not that I go on holiday to watch TV). Great location for the Yumbo Centre. The pool area is the best feature of this hotel and the cafe bar gives a relaxed chilled atmosphere. Suggestion would be that the service is provided around the pool as when ordering drinks etc at the bar they ask where you sitting for them to bring drinks over. It is almost impossible to give an exact location but they managed to find me. For 8 euros a cocktail it would be advisable that staff take orders at my lounger. The wifi is unreliable but its free and I found it acceptable. Street view rooms are adequate, however going on the balcony it is noisy from the traffic.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, January 24, 2014
Dear Guest,

Thanks for taking the time to give us your opinion of your last stay in Maspalomas AXELBEACH.
We are pleased that you enjoyed your holiday and inform you that we are already working to improve all those things that require it.
Hope to see you soon,

Receive a greeting

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
86 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 18, 2014

I had a very good experience at the Axel Canarias. Almost all the staff was incredibly friendly. Alex, Mari Carmen and Natasha made my stay so much nicer. They were very kind and helpful, always with a smile. The staff at the bar could learn a bit from them. Apartments were ok and clean. There is only TV in the living room, not in the bedroom of the apartments. Some other guests complained that the hotel did not have any services, like room service and etc, but that did not bother me at all. Pool, jacuzzi and gym are great, I had a great time interacting with other guests and it is just a few minutes walk from the Yumbo Center. I was not very pleased with MasPalomas, I found the place cheap and nothing really special, but the Axel was very good.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docarva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, January 24, 2014
Dear Guest,

We are very glad to hear that you enjoyed your last stay in Maspalomas AXELBEACH. For us customer satisfaction is our main goal.

I'll be sure to pass your compliments to the rest of my teammates.

We hope to see you soon,

Best regards,

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Level Contributor
197 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed January 1, 2014

Funny to read how people go in totally opposite directions by judging a place like this. So, first of all, as I also visited the other places in Barcelona, Berlin, and even Buenos Aires (which , unfortunately, doesn't exist anymore) I'll say one thing first: don't even compare this one to the others. First of all because it's not a standard high level hotel, but as its name says. a beach APPARTMENTS Club. So, you'll find rooms who are twice as big, because you have a separated kitchen/living room aerea. Some say that it is quite expensive when you compare it to other gay clubs in Playa del Ingles/Maspalomas. This might be true, but I must say that I didn't regret at all my stay there. First of all, and that is the main important to me, because there was all around a very helpful staff. From the reception to the bar, they were all smiling, giving advice , helping where they could. i think this is the biggest advantage everywhere, to get some advice from locals who know the place better than you do. Then the rooms. For sure, go for the pool side, because it's very quiet there, except possibly that the non stop lounge music at the pool during day time can be a bit making nervous by moments. So, the rooms are not that stylish than in the Axel hotels, but they are of modern comfort. Ok, the heads of the beds are not the best to sit in and read… and tv didn't work all the time as also the internet sometimes breaks down, but it comes back soon, so no reason also to make it a real subject. The pool area is quite ok, people there behaved decently during my stay, and therefore there also only good things to mention, as the bar service was quite good as I already said, and the Spritz served with generosity. The only thing I dropped down the second day was the breakfast. It's more or less boring and very standard, as you go down the road in direction Yumbo Center , and there you can find some small coffee bars, with good service and different types of breakfasts for 60% only of the Axel price. The hotel is brand new and there might some efforts still be to do , but I would go back to it , I guess. Even if i had sometimes to insist to get my room cleaned because they forgot it twice…. And Yumbo friends will be lucky, because it's not even a 5 minutes walk from the Center.

Room Tip: 4th floor, pool side…. definitely the best to avoid noise….
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ClocloLuxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director de Recepción at AxelBeach Maspalomas, responded to this review, January 4, 2014
Dear Guest,

We are pleased to hear that your stay in Maspalomas AXELBEACH was to his liking. especially you being a large brand connoisseur AXEL HOTELS.

Our main goal is to achieve the custumer´s loyalty by offering an unbeatable service.

We hope to see you here in AXELBEACH or any of our other hotels.

Yours sincerely

Natascha von Enzberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AxelBeach Maspalomas

Property: AxelBeach Maspalomas
Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa del Ingles
#5 On the Beach Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Playa Del Ingles, Gran Canaria

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