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“Just better than average”

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AxelBeach Maspalomas
Ranked #9 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed October 31, 2013

Having stayed many times at the Axel in Berlin, I guess I was expecting more from this new kid on the block. The apartments whilst spacious and modern lack a certain amount of class, comfortable enough apart from the pillows which were dreadful, The cleaning staff were excellent and seldom get mentioned so well done to them. The bar staff and in particular Carmelo were friendly and helpful, wish I could say the same for the reception staff. One major bone of contention here are the Absolut loungers at the pool, which cost 20 a day to hire, this wouldn't be a problem if the day vistors didn't take up all the free loungers, this could be far more effectively managed. All in all though, we will defintely be back as the complex is good value for money and a 5 minute walk from the Yumbo Centre.

Room Tip: Pay the extra for a pool facing room, it is well worth it.
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  • Stayed: October 2013, traveled with friends
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3  Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded November 4, 2013

Dear Ian L

thank you very much for your opinión. we are sorry that some thing you really ddidnt like but we thank you that you let us know. for Axel Beach Maspalomas is very important all the opinions. these help us to be better.

will be a pleasure to wllecome you again in your next visit to Gran Canaria.

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Reviewed October 27, 2013

Could not fault the hotel, accomodation or staff. Apartment was of a high standard, excellent facilities, great bathroom which was large. Well equipped, flat screen tv with all uk channels, well equipped kitchen, all cleaned to a high standard and well maintained. Great relaxing pool area and garden, good poolside bar serving good food....... Basically couldn't fault the place plus the staff were excellent and very helpful. Would definitely stay here again.

Room Tip: Room 215 large room immaculate very equipped and maintained. Furnishings very good quality including...
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  • Stayed: October 2013, traveled with friends
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1  Thank Dave1909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded November 4, 2013

Dear Dave1909.

Thank you very much that you spend your time to give us your experience in Axel beach Maspalomas.
we are happy, that you had a nice time by us. and nice to hear that you will come back son.

best regards.

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Reviewed October 27, 2013 via mobile

This is a great place with even greater potential. Excellent staff, breakfast inclusive option good, room fine (BBC and ITV a plus!), very comfortable bed, pool area excellent. Would definitely stay here again. Bar area strangely dull in the early evening. There's no point competing with the Yumbo, but there is a pre-dinner drinks slot which could attract a happy hour/cocktail crowd. But then you'd need to add a few more lights, around the pool and continue the Hed Kandi vibe which you do in the day.

  • Stayed: October 2013
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1  Thank vanartus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded November 4, 2013

Dear vanartus:

Thank you very much for your opinions and for to choose our hotel to spend your holidays in Gran Canaria.
Nice to hear that we will have the pleasure to give you a wellcome again in this, your second home.
Best regards.

Jorge Martín
General manager.

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Reviewed October 23, 2013

The Apartments have been renovated to a very high standard, but if you are expecting the same high end experience as you would at Axel BCN or the former Axel BAires then you might be disappointed. I love it though. The bed was very comfortable, Kitchen more than adequate for a holiday and the bathroom had plenty of hot water. Cleaning staff did an excellent job.

Pool area is lovely with plenty of spaces to catch some sun or just chill out.

All the staff were great, friendly, helpful and chatty. Just like in the other Axel Hotels.

The only negative was the wifi which was constantly cutting out.

I would recommend Axel to a friend and I would go back again.

Room Tip: street side rooms are cheaper and have the sun in the late afternoon or evening.
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  • Stayed: October 2013, traveled solo
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3  Thank AaroninDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded October 25, 2013

Dear Guest,
Thank you so much for your great opinion and thank you for staying with us!!
We are so happy that you had a good experience with us!
Best regards
Borja Julia
Axel Beach Maspalomas
General Manager

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Reviewed October 23, 2013

We stayed at Axel Beach after staying previously at Axel Hotel Barcelona. The Barcelona hotel has quite a difference between standard and upgraded rooms (never book a cheap room there!) so we paid extra for a pool view this time. The rooms are the same on both sides of the hotel but the cheaper rooms face the busy main road (less of a problem if you keep your windows closed and use the air-con). We asked for a high floor and the put us on the top which had good views over playa del ingles and you can see the see in the distance.

The hotel opened in May this year. It was previously Liberty Apartments and they have refurbished the rooms to a reasonable standard. Not very posh but comfortable. The bed was king size and very comfortable with a really good, clean mattress. Kitchenette in each room with bare basics. Fridge, 2 hobs, microwave, kettle, coffee maker and toaster. Air conditioning was good and with BBC1, BBC2 and ITV channels on TV.

Outside is the best bit of the hotel we thought - they have done a great job of the gardens, around the pool and bar, with relaxing Ibiza style chill out music playing all day, and they had a DJ on Saturday and Sunday, though I think they have had some bigger pool parties earlier on in the year. Food at the 'sky bar' (which is by the pool, not on the roof!) was good and so was the service. Continental breakfast ok, but if you like full English, definitely not worth 12 euro. Head to Buddies bar in the Yumbo (which is only a 3 minute walk) instead. Would recommend room only as the quality of restaurants around is much better than it used to be and you can order food when it suits anyway.

The staff on reception were really friendly and helpful, which is much better than Axel Barcelona! Thanks for a good holiday Axel Beach we will be back!

Room Tip: Ask for a high floor and pay for a pool view if you can afford it. Great views.
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  • Stayed: October 2013, traveled as a couple
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3  Thank Nigelbarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded October 25, 2013

Dear Guest,
Thank you for considerer us a hotel with class in Playa del Ingles or Maspalomas.
Thank you, also, for staying with us. I am going to share your opinion with all my staff.
Thank you and thank you
Hope to see you soon with us again.
Borja Julia
Axel Beach Maspalomas
General Manager

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Reviewed October 16, 2013

It was our first visit in Axel. We've been several times in GC before in some more expensive but as well cheaper hotels. We really hoped this hotel will be our regular place to stay for the next visits. But..let's start with positives:
- When we arrived we've been welcome by nice staff then we've got our room and everything was as we requested (pool side, double bed)
- Nice food (salads etc.)
- Very friendly staff at the pool (especially one girl - sorry don't remember the name)
- Rooms cleaned everyday (great staff)
Now things which disappointed us:
- Wi-Fi terrible (probably worst I ever came across even in GC)
- Plenty of sun beds not in the best condition
- Sauna not too warm (plenty of holes all over the place letting heat goes out)
- Nice SkyBar however every evening almost completely empty (I understand it's close to Yumbo however better promotion whithin hotel will definitely keep more people in)
All of this would be completly fine and we even decided to go back there next year..until all troubles we had in the last day:
- Hotel promoting himself that there is possibility of late check out at 4pm (our flight was in the evening) However when we asked in reception we've been told that hotel is fully booked and unfortunately we need to check out at 12 and the we can stay at the pool and take shower near by (it was Saturday and there was pool party and I can't imagine you are going near by sauna to take a shower and fix yourself going to the airport). Then we asked another staff about late check out and we've got same answer that hotel is fully booked. In the same day (Friday evening) I went online to check availability and I was very surprised to find over 10 free rooms! What I did I booked myself online for one more night (€79) just to stay in the room until 3.30pm! When I spoke with other guys in the hotel I've been told that they've been offered late check out (first hour free / any additional €10). When I asked reception why I wasn't offer something similar and been forced to book one more night again I've heard that hotel was fully booked. It was just ridiculous but I didn't want to argue much as at the end of the day it was my holiday and I wouldn't win anyway.
This situation with addition of other things made our decision to not come back there anymore! Or maybe management of the hotel will try to explain me this situation and try to change my mind. But from my expirience over there looks like no one cares!

  • Stayed: October 2013
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5  Thank ruffjarek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded October 23, 2013

Dear Guest,
Thank you so much for your opinion, and thank you for staying with us during your last stay at Gran Canaria.
About your comments, we really want to apologize to you if you had bad experience with us.
Hope you can give us another oportunity.
Best regards,
Borja Julia
Axel Beach Maspalomas
General Manager

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Reviewed October 14, 2013

Whilst a regular visitor to Axel hotels (Barcelona, in the suite) and have normally been impressed, I was let down on this visit. I asked for a double bed when I booked, only to find 2 single beds pushed together. Reception were helpful and said we could change the next day, only to call back 10 minutes later to say this was not possible and to ask again the next day. The next day came and still no change. The hotel and rooms are ok though not as nice as Bcn, service (except for the bed situation) is very good with friendly staff. The wifi is terrible (absolutely ridiculous for 2013), cuts out constantly. Tv shows bbc and itv if your interested. Good central location. For the money axel charge, I have an expectation of them, and this time I have been let down. Will probably stay in the Cram in Bcn in future.

  • Stayed: October 2013, traveled as a couple
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2  Thank Jazzy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded October 16, 2013

Dear Guest,
Thank you for staying with us and thank you for your opinion.
We would like to apologize about the Wifi Connection. Also, about the two beds, usually is on request and if its available depending our ocupation.
Thank you and hope to see you again
Axel Beach Maspalomas
General Manager

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Additional Information about AxelBeach Maspalomas

Address: Avenida Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa del Ingles
#6 On the Beach Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range: $89 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Playa Del Ingles, Gran Canaria

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