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“Technical problems, but friendly staff. Great pool and party atmosphere.”

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AxelBeach Maspalomas
Ranked #8 of 134 Hotels in Playa del Ingles
Certificate of Excellence
Reviewed August 16, 2013

Positives:

The location is great (5 min walk to Yumbo Center). The pool is great and they have pool parties on the weekend where non-guests pay to get in. The staff is friendly, the apartments are spacious and well equipped with kettle, hob, microwave and loads of cooking utensils. Cleaning staff is doing an amazing job, changing towels every day and even cleaning your dishes. Other guests almost exclusively gay male guests and very (*hem*) friendly.

Negatives:

Our air-conditioning didn't work from the beginning. They couldn't fix it and moved us into another room on the fourth (!) day (we stayed for five days only). Battery of the room lock ran out of power, so have been locked out of my room with my groceries for an hour before technician fixed it. I asked for a discount. Staff at reception couldn't authorise it and suggested filling in a comments card. Exchanged some emails with General Manager when I got back home. No discount, but an apology.

Temperature of the showers is unstable. Wi-Fi is very flaky. Lifts are slow and busy; taking the stairs is usually quicker. Pool party music very loud, but if you like partying you should be fine.

  • Stayed: August 2013, traveled with friends
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3  Thank Marco K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 20, 2013

Dear Guest,
Thank you for your opinion and constructive comments.
I would like to apologize with you about the Wifi and Air Conditioning. We had some problems with it, but now everything is fix it. I am so sorry that problems happened during your stay.
Hope I can see you again with us and you will have a better stay.
Thank you
Borja Julia
Axel Beach Maspalomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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776 - 782 of 1,682 reviews

Reviewed August 13, 2013

The Hotelroom was great, really big and really clean.Every day the room was cleaned and the towels were changed. The pool also was cleaned and had a nice ambience(good music, nice beds to lay on) but if you wanted to go to lay in the sun in the afternoon there were not free spaces anymore. The staff was helpful and friendly, they give us useful informations every time we need it. I liked a lot that we arrived at 9 in the morning and we didn t have to wait till 12:00 o'clock for the check in. They had our room ready and at 12:00 we already were at the beach.Also on our last day they let us to keep our luggages in the reception and we stayed at the pool as long as we wanted to. The internet was really bad, i couldn t even 5 min to navigate on internet. I recommend this place for all the adults, it s a really nice place with nice people.

  • Stayed: August 2013, traveled as a couple
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2  Thank Amalia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 14, 2013

Dear Guest!
Thank you so much!! Thank you for your great opinion and thank you for staying with us.
We hope to see you soon with us!
Best regards
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

We have recently visited Axel Beach (formerly Liberty) apartments, our last trip was in December '12, this was our 6th visit to this complex but wow it has been transformed from a great place to relax and enjoy to a fantastic relaxing holiday, the facilities have been upgraded, the staff are wonderful. For an apartment complex of this star rating it is outstanding value for money. The reception staff as with all the staff make you feel welcome and couldn't be more helpful. I would pick out Alex on reception for special mention, his smile on arrival sets the tone for the whole stay. Can't wait to return.

Room Tip: We prefer the road side to the pool view, it is not that noisy and you get the benefit of the evenin...
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  • Stayed: July 2013, traveled as a couple
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2  Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 14, 2013

Dear Guest,
We really apreciatte you take your time to wrotte about us.
Thank you so much for your opinion and thank you for staying with us during your last stay in Gran Canaria.
Best regards
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

The service at the hotel was very good. We booked two rooms and they were allocated next to each other which made our stay very enjoyable. The hotel has a great pool with a good bar and nice pool restaurant. You don't need to leave the pool for the whole day.
Rooms are quite spacious and comfortable, separate bedroom, living room with a well equipped kitchen and a good bathroom with a walk-in shower. The cleaners even wash up your dishes which makes you feel like you are on a holiday.
We had a great stay there.

Room Tip: I would definitely suggest a pool view room.
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  • Stayed: August 2013, traveled as a couple
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3  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 14, 2013

Dear Guest,
Thank you for your opinion and thank you for your photos, we love it.
Hope to see you soon with us.
Sincerely
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Stayed for 7 days from 27 July to 3 August 2013. The apartment was spacious ,clean and had all necessary appliances. All staff were delightful and helpful. I loved the music around the pool, particularly the choices of DJ Monique. Location was ideal and just a short walk to shops and bars. I will certainly return. As a solo traveller I didn't feel out of place in the resort (even although I may have been one of the more mature travellers!)

Room Tip: Although more expensive, the pool view rooms would be my choice. Street view rooms could potentially...
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  • Stayed: August 2013, traveled solo
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1  Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 8, 2013

Dear Alex,
Thank you so much for all your positive comments.
Thank you, also, for staying with us!
Hope to see you soon!
Best regards
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013 via mobile

Stayed here for 5 nights at the end of July and was a self catered apartment. Staff are pretty easy going and rooms are modern and well kept. Balcony views are good and amenities are enough.

Bar is a bit pricey but the pool area isn't bad, location could be a bit better but it's not a far walk to anywhere from here. Would recommend but not for families. Would recommend if you want a chilled time rather than anything messy!

  • Stayed: July 2013
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4  Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded August 5, 2013

Dear Guest,
Thank you so much for your opinion!
We hope see you soon with us!
Best regards
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

We moved here from another resort due to their lack of air conditioning and stayed 2 nights.

Overall we really liked the resort but we found it a little too big for us, we wanted an intimate accommodation hence booking the first resort.

We had manage to secure our perfect resort but they were full for 2 nights and suggested we stay at Axel Beach.

The rooms are very cool and we slept very well and enjoyed the facilities.

Room Tip: Poolside was better, music finished at 7pm
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  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank KL T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BORJAJULIA, Director General at AxelBeach Maspalomas, responded to this reviewResponded July 30, 2013

Dear Guest,
Thank you so much for your great opinion!!
Thank you for all description and mention names from Axel Beach.
Hope to see you soon with us
Borja Julia
Axel Beach Maspalomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AxelBeach Maspalomas

Address: Avda. Tirajana no 32 | Entrance by C / Timple, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Playa del Ingles
#5 Spa Hotel in Playa del Ingles
#12 Romantic Hotel in Playa del Ingles
Price Range: $78 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AxelBeach Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
AxelBeach Maspalomas Playa Del Ingles, Gran Canaria

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