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All reviews animation team british bar no air con honolulu bar quiet pool quiet side salad snack bar gran canaria big hotel great holiday meal times plenty of choice pool area half board bar staff main pool
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Reviewed March 7, 2019

Good price / quality ratio. The breakfast buffet was good and extensive. The evening meal was fine, often the same and not always hot. The staff were very friendly and helpful.
We have had a very pleasant stay

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Maps07596283962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded March 7, 2019

Dear guest,

Thank you very much for choosing our Hotel for spending your holidays in Gran Canaria.

We are really happy to hear that you have had a very pleasant time here! Thank you for your kind words to our staff. Regarding to your comment about the dinner service, we will reported to the departments in charge.

We sincerely hope you would choose us again for your next stay in Playa del Inglés!

Kind regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2019

Really nice hotel with friendly stuff, two big pools (one with animation program and one quite too relax), breakfast and dinner was excellent! Cocktails (for non all incl) at the bar were tasty but a lil different mixed than in Germany. You just have a ten minute walk to the ocean. There are some bars and clubs around the hotel. It’s not far from the „german area“ at Cita shopping mall and also the Pacha is just walk away. The animation programm in the evening wasn’t made for me...it’s more for the kids (kids disco every evening) or for people over 60 as there are a lot of guests in this age. The bar closes at 11 pm so if you want to have more drinks you need to go to a bar around the hotel.

Date of stay: March 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trail03709043120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded March 7, 2019

Dear guest,

Thank you so much for choosing the IFA Buenaventura for your holidays in the island.

We are really happy to know we have matched up with your expectations and that you had an excellent stay with us! Thank you too for your very nice words to our F&B services and specially to our staff. We really work very hard to improve every day.

We really hope to see you again in your next holiday!

Kind regards,

Guest Relations.

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Reviewed March 4, 2019

We have just returned from a three week stay in this hotel and have had a wonderful time. The rooms are spacious and comfortable, with the best shower we have ever had. The hotel is clean and welcoming, and all of the staff are so very friendly and helpful. The entertainment team provided a good variety of activities and shows without being over the top if that's not your thing. The food was varied, plentiful and of a good standard for AI fare. The location was ideal for us, only a ten minute or so walk to two livelier areas of bars, shops and restaurants and to the promenade, but far enough away not to be bothered by noise. The hotel provide a courtesy bus to go to a nice sandy beach which is not far away but not everyone would want to walk it. There is ample free parking outside the hotel if you need it. We would certainly recommend this hotel to anyone.

Date of stay: February 2019
1  Thank Jean2432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded March 5, 2019

Dear Jean,

Thank so much for booking with us for your winter break and also for your honest reviews. Thank you very much for your nice comments to our fantastic animation team and our restaurant services.

We are happy to know that in general we matched up with your expectations and that you had a wonderful holiday with us.

We would love to welcome you again!

Best regards,
Guest Relations

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Reviewed March 3, 2019

Leaving aside we know the rooms need updating, which is being done this year - what a fabulous hotel - friendly staff from the minute you arrive, reception, managers, waiters and cleaners all want to make your visit enjoyable. Location, great, 5 mins, if that, from a beautiful beach front - to the left San Agustin, to the right Melonaise (apologies for spelling). Two lovely walks along the front or take a quick bus trip to San Fernando and a lovely market Saturdays.
If you dont want to leave the hotel, lots of pools and areas for a lively atmosphere (with an animation team who work their butts off and are as professional as the external acts when performing their shows ) to quieter areas to sit and chill in peace.
Very very clean hotel and grounds. Lovely garden areas. Cleaners do not stop, pool area may become messy with plastic cups, wrappers - this is down to guests not using the bins provided, not the staff.
Rooms large with plenty of wardrobe space. Yes the shower isnt the most modern, it was certainly warm and powerful. Large balcony overlooking main pool, a sun trap, stage area. Be warned, this does make for a noisy night whilst the acts are on - soon quietens down afterwards.
Food - lots of choice for every meal. Less for me as a veggie that doesn't eat fish yet always fresh fruit, salad and vegetables - we did hear comments about the food being cold - we never found this to be the case.
Ice cream and non alcoholic drinks accessible most of the day. Staff always on hand to help.
Couldn't find money exchanges on the days we needed, have to go to a bank or ATM, these don't have the best rate)
Would certainly come back, especially with children - look forward to visiting after the re vamp

Room tip: Quiet rooms - dont overlook the main pool/stage area
Date of stay: February 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank TBarry518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded March 5, 2019


Dear guest,

Thank you so much for choosing the IFA Buenaventura for your February holidays in the island as well as for sharing with us your opinion about it. Thank you very much indeed for your very nice comments to our staff.

We are pleased to read that you would like to enjoy one more time with us especially with children.
Regarding money exhancge, we are not sure if you actually asked in reception but we also do money exchanges services.

We would love to welcome you again after our refurbishment!

With our best regards,
Guest Relations

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Reviewed March 3, 2019 via mobile

Second time at this hotel and again we had a good time. We are a family of 4 kids 4&2 and enjoyed our week. Staff can't do enough for you and animation team very friendly and the show's they do were excellent. I like the new way of taking drink orders at night really good when All inclusive. My only gripe is how busy restaurant is at night and perhaps more salad option's at lunch time. We will be back again in the future I'm sure.

Date of stay: February 2019
Trip type: Traveled with family
Thank malkymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded March 4, 2019

Dear guest,

Thank you so much for choosing the IFA Buenaventura for your holidays in the island as well as for sharing with us your opinion about it. Thank you too for the nice comments to our staff and our animation team.

We are pleased to read that you had a fantastic second visit in our Hotel. Regarding your comments about the restaurant, we will pass them to the departments in charge.

We would love to welcome you again at third time!


With our best regards,
Guest Relations

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