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All reviews animation team british bar no air con honolulu bar quiet pool quiet side salad snack bar gran canaria big hotel great holiday meal times plenty of choice pool area half board bar staff main pool
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Reviewed October 7, 2018

Just back after a great time. Food very good plenty to choose from. Snack bar was fantastic used it a lot instead of going in for lunch. Rooms nice and clean. Rented a air con unit well worth it slept great every night would recommend as very hot in room. Entertainment team were fantastic getting everyone involved. Circus night very good a joy to watch. Table service offered and free to use no queues at bar. One thing that stood out all staff very professional and worked hard. Definitely would return to this hotel.

Date of stay: October 2018
Trip type: Traveled with family
1  Thank Sandra1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 8, 2018

Dear Sandra,

First we would like to thank you for choosing us to spend your holidays in IFA Buenaventura.

We are glad that you had a great time with us and we hope to see you again in a future holiday.

Kind regards
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2018 via mobile

Stayed here as a family of 3 for a week in july. Hotel was clean rooms cleaned daily towels also changed.
Animation team were amazing ,happy and friendly. Made you smile all day long plus there shows of an evening were amazing. Great location bars, restraunts and beach 5min walk.
FOOD.... Breakfast was ok . We just had barsnacks for dinner as the restraunt was abit like a cattle market. As for the evening meal we were quite disappointed, even with a time slot the ques were ridiculous. Also not a great choice of dishes. We chose to eat out by the middle of the holiday.
SUNLOUNGERS. We had to be down by the pool for 7.45 in order to get 3 loungers. A guard stands and counts down from 5 and then the charge begins.
Also no lights on the balconeys. We were glad we took a candle and some sting to make a line.

Date of stay: July 2018
Trip type: Traveled with family
Thank 674clarec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 7, 2018

Dear Mrs. Clare,

First of all thank you very much for choosing us to spend your holidays in IFA Buenaventura.

We appreciate you kind words to our staff but we apologize for the inconveniences you could find in our hotel.

Kind regards
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2018

Stayed here from 15th Sept.for 10 nights. Slightly concerned after reading 1 or 2 really negative reviews. Shouldn't have worried! These reviews obviously sent in by people who would never be satisfied anywhere. Apart from what has previously said about there being no air-con or a fridge in the room, it is hard to find fault with anything at this superb hotel. Could go on at great length about the food & drinks but it will suffice to say that we never had any problem with either. Well presented & good choice at all times. Did notice a complaint that service for drinks could be slow. The only person that I saw having trouble getting served, was a woman who went to the front of queue of about 6 or 7 people. Nobody in that queue waited any longer than about 90secs. To be served. The bar staff were absolutely spot on at all times as were ALL other members of staff. That includes : reception,cleaning & ground staff. No problems at all with anybody. Best pool for sunbeds is the BRIDGE pool. Much more lively at the other pool if you aren't just chilling. Slight beef about the number of sunbeds that aren't in100/cent condition. Even so, still managed to change beds a couple of times each day following the sun. Plenty of parasols for shade when it got a little bit hot. Plastic beer mugs around the pools but they are a good size and no real quibbles about the number of drinks you wanted. Not too far from beach but it is a long way down from the prom. There is a lift though. Supermarkets/Bars/Restaurants within10 minutes walk of hotel.
This was an excellent holiday for us. (Self & Wife) will definitely be going for another stay. NB. Did hear just before we left that a big refurbishment is starting shortly.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank david b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 7, 2018

Dear Mr. David,

First of all thank you very much for choosing us to spend your holidays in IFA Buenaventura.

We appreciate you kind words to our staff and also the hotel in general terms. We are glad that you have had a great time with us and hope to see you back soon.

Kind regards
Guest Relations

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Reviewed October 5, 2018

good hotel, too bad no airco in the room, good breakfast (we had logies only). Very busy at the beautiful pools. Good bar, cleaning and restaraunt staff, reception could be more frienldy during the saty.Distance to beach is 800mtrs road, 100mtr stairs and not 900mtrs road!!!!had a pleasant stay in Playa del Ingles, good base to explore the city and island.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Grieta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 7, 2018

Dear Grieta,

First of all thank you very much for choosing us to spend your holidays in IFA Buenaventura.

We are glad that you have had a great time with us and hope to see you back soon.

Kind regards
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2018

Felt I needed to do a review of this hotel after reading some negative reviews.
The hotel is large and slightly tired but rooms large and clean with a large balcony. There is no air con but can hire a fan for €3per day or aircon for €70 per week (comes from an outside company ). Our first room was very hot but got moved after first day to the cooler side of the hotel.
Breakfast is the usual Spanish breakfast with hot buffet, hams, cheeses, breads, cakes and fruit.
Evening meal had pasta, meat, fish, potatoes, chips veg, salads, cheese, puddings. Lots of choice and if you can’t cant something you like you must be a very fussy eater so hotel life not for you.
Staff very friendly and helpful.
Entertainment great.
Hotel has 3 bars , beer €3 per pint, wine €3.60 to give an idea on prices.
10 minutes walk to beach or free shuttle bus, lots of taxis outside (good value), we went to puerto Morgan (little Venice ) for the day which cost €32 each way or you can go on the sweaty peasant wagon for €3 each way .
Supermarkets and great Irish bars 5 mins walk from the hotel
If you’re not happy with this hotel then dig deeper in your tight pockets and pay for the Ritz, otherwise fill your half empty glass and enjoy what you’ve paid for.

Date of stay: September 2018
Trip type: Traveled with friends
2  Thank N97GEheatherg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 4, 2018

Dear guest,

First of all thank you for choosing our hotel to spend your holidays in IFA Buenaventura.

Also, we would like to thank you for the review you wrote, as all the staff in the hotel work so hard to fullfill every guest expectations and being able to offer the best to the different tastes.

We are so glad that you enjoyed your accommodation and hope see you again in a future holiday!

Kind regards
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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