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All reviews animation team british bar no air con honolulu bar quiet pool quiet side salad snack bar gran canaria big hotel great holiday meal times plenty of choice pool area half board bar staff main pool
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Reviewed June 21, 2018 via mobile

Myself and my husband booked for 5nights all inclusive. We were in a twin room which we didn't realise till we were there but no issue us. Room was nice and big with a balcony facing the pool. No air-con which worried me but it was not a problem. I am always too hot but it was fine. Nice and cool in the evening with big thick curtains to keep the sun out. Just open the balcony whilst you are in. The hotel was very clean from the rooms, pools and lobby areas. Yes the decor is dated and could do with a lick of paint on the outside but it is clean and smart. So really would prefer that to it being more fashionable. We asked for extra pillows and got them, rented the safe as well.
Food was nice with good choice. The was a different main item each evening, drinks nice as well. You could pay a reduced price if you were AI on cocktails and other premium drinks.
Small walk to the beach, lovely pools. Entertainment ok the team work very hard throughout the say.
You can pay per the hour for late checkout if your room is available which would of been great for us as we had a late flight and this way could of still gone swimming but I didn't see the poster till we checked out.
Other activities available include games room, tennis, table tennis and Gym.
At this hotel it is hard to get a space by the pool...despite the rule however we found sunloungers in the garden area of the pools which was nice to sunbathe in bit maybe not suitable for those with kids who want to watch them in the pool. They also have cushion covers for the sun loungers. Have a look at all the info leaflets in your room as there is a form to fill in for what time would suit you for your room to be cleaned. The maids work very hard as this hotel is very clean.
Overall a fab stay, much better than we expected. Great for the price.

Date of stay: June 2018
Trip type: Traveled as a couple
1  Thank jcooperh88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded June 22, 2018

Dear Jenny,

Thank you very much for having chosen our Hotel IFA Buenaventura as well as for having shared your honest opinion with us about it. We would like to thank you about it specially, as we believe your comment could help other future travellers to Gran Canaria to make up their mind.

We are very happy to know you have had a great stay with us and that we have managed to overcome your expectations. Thank you very much also for all your kind words, specially to our staff.

We are very looking forward to your next stay with us if you decide to visit us once more when visiting Gran Canaria again.

With our best regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018

Just got back from a week at this hotel and loved every minute, this hotel is excellent value for money and the staff couldn’t be more friendly or helpful. The hotel is spotlessly clean and the food is excellent with a varied choice every day. It’s about a 10-15 minute walk to the beach and shops, lots of things to do and trips to go on. The only one gripe I have is it’s meant to be that sunbeds aren’t reserved but people were out there by 7 in the morning putting their towels down and they would disappear for hours then come back in the afternoon which was unfair to others like myself and my family who played by the rules.

Date of stay: June 2018
1  Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded June 21, 2018

Dear Karen

Thank you so much for deciding to spend your holidays in Playa del Inglés with us in our IFA Buenaventura. Also we really appreciatte you have given us your opinion about it, as we believe it is the only way we can really improve our services.

We are very happy to know you have met your expectations and that you had a great stay with us. It is a reward for us to hear our guests are enjoying their time with us. We all know the holidays are very important part in our lives, and we love to try to give our guests a wonderful one.

Regarding the reservation of sunbeds, we would like to apologize for it. It is not possible to do it as we feel it is totally unfair for all the guests, we try to do our best to incentivate not to do it, but unfortunately there are still people who carry out this practice. Thank you very much for your understanding regarding this. We will pass this comment to the departments in charge.

Kind regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2018 via mobile

We chose this hotel for my daughters 21st birthday. We had a fab time. Food great 3 all inclusive bars, staff fluent in english. Entertainment ay ok...matt,nela, kenna marv. Holidays are what YOU make them. We had no issues maid service EVERYDAY. Jst got a wee bit chilly evening overall a fab stay. Irish bars nearby which we visited flannagans a must, kerry n staff brilliant n if u fancy urself a robbie williams or a kylie wannabe then thats the karaoke bar for you.

Date of stay: June 2018
Trip type: Traveled with family
1  Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded June 21, 2018

Dear Debbie,

Thank you very much indeed for your feedback about your stay at our Hotel.

We are very pleased to know you had a fabulous stay with us and that you have enjoyed of your holidays in Playa del Inglés. So happy to know we have managed to satisfy your needs and expectations.

We are looking forward already to your next stay at IFA Buenaventura.

Kind regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2018

This hotel is great for all ages,two large pools,two small for little ones, jacuzzi pools, didn't have to right for a sunbed,the room was a good size,with a good size bedroom.This hotel was spotless,the food was very nice,and a good selection,plenty of activities,in day and shoes at night,staff were very helpful

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded June 21, 2018

Dear Karen,

Thank you so much for staying at our IFA Buenaventura for your holidays in Playa del Inglés, also for writting us here a review about it, as it is really important for us to know about all our guests opinions.

We are so happy to read you have had a wonderful stay with us and that our services and facilities have met your expectations!
Thank you so much also for your nice words to our staff. It makes us feel very proud.

If you decide to visit the island once more, we will be more than pleased to welcome you again.

With our best regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2018 via mobile

After reading the reviews on here I have to say I was a little worried, but we have just arrived home after a week here and we had a fantastic time.
Yes the corridors are a little dated but how much time do you actually spend in a corridor?? The rooms are spotlessly clean with the cleaners coming in everyday, leaving clean towels everyday if you want them.
The pool areas are brilliant with entertainment all day long for everybody if you want to join in. The entertainment team work from morning until night and are fantastic. If you want a quieter day there is a pool for that too.
There was something to eat every night with a good choice. The restaurant can be quite busy at times but they do try to stagger when people go for their evening meal. You are asked when you check in what time you would prefer.
I haven’t got a bad word to say about the place. We had a fantastic week and would definitely go back. The people who leave bad reviews seem to expect 5star hotels at the price of 3star.

Date of stay: June 2018
Trip type: Traveled with family
Thank clairesD3895IV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded June 21, 2018

Dear Claire,

We would like to thank you for choosing our Hotel IFA Buenaventura as well as for writting here a review about it.

We are glad you decided to stay with us and that we have managed to overcome your expectations. Very happy to hear you had a great stay with us! Thank you so much for your kind words and for your really honest comments. They all will be passed to the departments in charge.

We are very looking forward already to your next stay with us!

With our best regards,
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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