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All reviews animation team british bar no air con honolulu bar quiet pool quiet side salad snack bar gran canaria big hotel great holiday meal times plenty of choice pool area half board bar staff main pool
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Reviewed April 22, 2018 via mobile

We had a fantastic holiday here. Very friendly staff, clean and located not too close but not too far from the night life of the area. Definately got our buck for money and different theme nights for evening meals added great variation.

Date of stay: April 2018
Trip type: Traveled with family
1  Thank 73linny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded April 22, 2018

Dear Linny,

Thank you so much for having chosen our IFA Buenaventura Hotel for spending your holidays at Playa del Inglés.

We are very pleased to read you have enjoyed of your holidays with us very much and that we were in accordance with your expectations. We would like to thank you as well for your kind words to our staff, also for our cleanliness and our food.

We would be very happy if you choose us once more in the future!

With our best regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2018 via mobile

Arrived over Easter and our floor was being repainted, not a bad thing as the whole place could do with a lick of paint BUT why now. Room is basic, only place I've ever stayed were you don't even get a bar of soap in the bathroom. Bed was ok but my daughter slept on a sofabed which was awful and you have ask for more than one pillow. Aluminium patio doors which whistled when the wind blows and you could here everyone closing up at night. Restaurant was great and you certainly wouldn't go hungry with great selection at breakfast and evening meals. Pool bars are clean and staff are friendly. Only major complaint was the temperamental lifts that broke down twice this week, there's a lot of elderly people staying and they're having to climb stairs, not great when they have eight floors. No aircon, No smoking on the balcony and doesn't even have a light so sitting out at night isn't that nice

Date of stay: April 2018
Trip type: Traveled with family
3  Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded April 20, 2018

Dear Glenn,

Thank you very much for having stayed at our IFA Buenaventura to enjoy of your holidays at Playa del Inglés as well as for having shared with us your opinion.

We are satisfied to hear in general we were in accordance with your expectations, but we would like to apologize for if there were certain aspects that could have made your holiday greater.
Regarding the comfort of the sofa bed, we would like to say that we are not sure if you reported this to the reception, as we could have offered the possibility of closing the sofa bed and placing an actual third bed, as the ones that are in the actual furniture of the room.

Also we would like to apologize for if you experienced any inconvenience in relation with the lifts. We will inform the department in charge about it to take a close look into it.

We do hpe you could give us a second chance and visit us once more in the future.

With our best regards,
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2018

We as a family of 4 stayed for 1 week, the hotel itself is lovely but the rooms let it down, very dated and a little uncomfortable, as with two 4 year olds we were on the 8th floor, so for safety reason, the balcony was a no go area.

The pools were freezing, far too cold for my boys and not much to do for the younger kids during the day, kids club is only for a couple of hours in the afternoon if that! but the evening entertainment for them was good. They enjoyed the mini disco.

Would I go back, probably not.

Room tip: Please update the rooms and bedding.
Date of stay: April 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded April 16, 2018

Dear Emma,

Thank you so much for having chosen the Hotel IFA Buenaventura for your family holiday.
We also would like to thank you for having written here a comment about your stay with us in order for other future guests to know about your experience.

We would like to say that we are satisfied to hear you enjoyed of your holidays, but would like to apologize for if there were certain aspects that could have made your holiday greater. Regarding the rooms, we are aware that they are now a bit obsolete, therefore that we are carrying out a small change in them, as we are bringing new different furniture and changing the matresses.
Concerning the temperature of the pools, during this period they generally are around the 23-24 degrees. We regret very much it was not in accordance with your expectations. Also in relation with the kids club, would like to apologize for if you expected something different. We will inform the department in charge in order for them know about this.

We sincerely hope you will choose us again once more in the future if you decide to give us a second chance.

With our best regards,
Public Relations

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Reviewed April 15, 2018 via mobile

Wonderful hotel. Fantastic facilities for children and a wide selection of food in the restaurant for all meals. The hotel is really well located with a number of nice bars and restaurants surrounding it. The only negative I have is the lack of air conditioning in the rooms. I don’t think this would put me off going again but it would definitely be taken into consideration when choosing my hotel in future

Date of stay: November 2017
Trip type: Traveled with family
2  Thank Polydolly1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded April 16, 2018

Dear guest,

We would like to thank you for having decided to stay with us for your winter break, also to share your experience here on TripAdvisor.

We are very happy to hear we were in accordance with your expectations and that you had a great stay. However, we would like to apologize for if there was some kind of miscommunication regarding the lack of air conditioning. This fact should be stated in all brochures and catalogues of all the touroperators and travel agencies we work with, so we regret very much you did not get the full information of it. Anyway our guests always have the possiblity to rent an external air con unit for an extra price directly at the reception desk.

We sincerely hope to have you back!

With our best regards,
Public Relations IFA Buenaventura

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Reviewed April 15, 2018 via mobile

In summary a very clean and friendly hotel.

From a family point of view, with the two pools one being quiet and one having the entertainment it’s a good choice on what sort of day you fancy by the pool.

The food is good enough, breakfast is the same each day and the evening meal is fine but also very similar each day so we had a couple of meals out to break it up.

As a family we were almost all poorly so I think there may have been a bug going round whilst we were there as the previous review mentions sickness. I don’t believe this was the food as we were not all poorly together so it’s more likely a bug. Not really something I can blame on the hotel.

We were half board and it worked ok tbh, the only bit we were disappointed was the not being able to refill your water bottles. This was however due to the risk of contamination so maybe they were trying to avoid the spread of contamination

All staff very friendly and helpful, very well located to local restaurants and the beach

Thanks

Date of stay: April 2018
Trip type: Traveled with family
1  Thank 487richw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Gerente at IFA Buenaventura Hotel, responded to this reviewResponded April 17, 2018

Dear Rich,

Thank you so much for having decided to stay at our hotel for your holidays in Playa del Inglés. We would like to also thank you about having written here a review about it and shared your opinion to other future guests.

We agree with you with the fact that we have two completely different areas of the hotel, therefore that we let choose the people where to enjoy of their holidays! We are happy to hear we were in accordance with your expectations regarding this and in general with the meals. We would like to thank you very much for your kind words to our staff.

Regarding the matter of your family getting sick, we regret so much you had gone through this during your holidays. We can also assure you it was not related with the food. We believe it was caused by some kind of virus though, as there were other reports alien to our hotel.
Again, we regret very much if you could not enjoy 100% because of it and we do hope you come and visit us and had a totally great holiday!!

With our best regards, and hoping you got better already,
Public Relations IFA Buenaventura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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