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All reviews animation team british bar no air con honolulu bar quiet pool quiet side salad snack bar gran canaria big hotel great holiday meal times plenty of choice pool area half board bar staff main pool
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Reviewed October 22, 2017 via mobile

The hotel is lovely, very old decor but always perfectly clean. Pools are family and entertainment friendly. Range of all inclusive drinks is long and good. Kids slushes are included in the all inclusive too which is a big bonus! Plenty of choice of food in the restaurant and snack bars. Staff are welcoming and kind. Always wanting to help. Arcade area is fantastic, lots of fun games to play. Lovely Irish bars just down the road approx 1 minute walk. Mini golf, karaoke bars, beach super close. Great holiday destination.

Date of stay: September 2017
Trip type: Traveled with family
3  Thank Abi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 24, 2017

Dear Abi,

Thank you very much indeed for such a nice review. We are very satisfied to hear you and your family had a great holidays with us! It is our aim to satisfy all our guests and we try to work hard to get to that. We really appreciate your kind comment about our staff.

We would love to welcome you back!

Best regards,
Your Public Relations IFA Buenaventura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2017

Lovely hotel! Staff great, hotel clean and friendly. Food was ok, gets a little boring sometimes but you make do. Entertainment staff were fab and the children’s club was really good! Don’t listen to the poor reviews...u get what you pay for. It was warm, clean, friendly and quiet abit to do. What more do you want? Choice of drinks fantastic and waiters come and take your orders. No complaints! Overall a brill holiday and would definitely go back!

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank 278clo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 24, 2017

Dear guest,

Thank you so much for having booked with us to spend your holidays in Gran Canaria, also for having written a review here about it, as we believe there is no better way to improve than receiving our guests feedback!

We are so happy to hear you did enjoy your holidays with us and we would love to welcome you back. Thanks also for your nice comments towards our staff, it really keeps us very motivated, and they say motivation is all isn't it?

Looking forward to have you back!

Best regards,
Your Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2017

Just come back from a week at this resort with my boyfriend. The hotel was lovely / staff friendly and helpful . The bar staff wasn't as friendly but not rude I guess. Rooms were huge. Can be loud at times and no air conn didn't help but you can rent a fan and it does state no air conn before you go so we were aware.
Location was great not far from beach / bars etc . We didn't go out as much in evening as I thought as the entertainment was brilliant . The animation team work so hard and we really enjoyed getting involved with what was going on. I could recommend this hotel to young / old/ couples/ and families as I feel there was something for everyone. We have already been looking to book next year.

Room tip: we were in corner room 171 which was behind trees which kept sun out so kept room cooler so was ideal for us
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank lauramcglashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 21, 2017

Dear Laura,

Thank you so much for having booked with us and also for taking your time for writing such an honest review about it. Thank you very much indeed for your nice comments towards our staff and our hotel, it really keeps us motivated! So happy to hear you did enjoy your holidays.

We would be pleased to have you back in the future!

Best regards,
Your Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2017

do not take any notice of some of the reviews from the minute you enter the hotel made to feel welcome by staff fast check in rooms are the biggest bedrooms we have ever stayed in and spotless cleaned daily asked for extra pillows and they were put in room if you do not ask how can management know stayed in room555 from 2-10-17 until 16-10-17 slept with patio door open all night staff have to clean pool area so why complain when most of the time they are cleaning the mess left by tourists who just don't clean up their mess the choice of food was plentiful something for every taste bar staff went out of there way to please you same service in dining room cleaners worked endlessly to keep hotel clean day and night would recommend this hotel highly and would definitely return management you have a great team of staff be very proud of each and every one of them and lastly the entertainment team were a happy mix who kept going all day great stuff

Room tip: we had good out look from room
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank isobel r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 20, 2017

Dear Isobel,

Thank you very much indeed for your fabolous review about your stay with us. You really make us feel very proud.
We are so happy to hear you did enjoy your holidays with us as it is our first aim!
We are pleased to hear our guests spend a great time with us and that we are on a tiny bit ``guilty´´ of it. Thank so much for your nice comments towards our staff, it really keeps up motivated to go on always giving our best!!!

We would definitely love welcoming you back at IFA Buenaventura :) waiting for you!

Best regards,
Your Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2017

Hotel is fine if you are German,Spanish or Eastern European.
Room was OK except very high up and a long way from reception and the pools.
Swam in one of the pools once as could never get a sunbed at any time of day as towels were laid out early morning until evening,the sun beds were crammed together so once you were on you either had to go forward into pool or disturb the people either side of you.went to beach every day, so we missed lunch every day except for our last day.
Paid 2 euros per day for internet but was very poor if at all .

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank julierisby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buenaventura255, Manager at IFA Buenaventura Hotel, responded to this reviewResponded October 20, 2017

Dear Julie,

thank you very much for having taken your time to write here a review about your holidays with us at IFA Buenaventura.

We would like to apologize for any inconvenience caused during your stay. We regret not having been maybe what you were expecting for.

If you decide to give us another chance we will be waiting for you with our arms opened. In the Public Relations department we can always help you to make your stay with us even better.

Best regards,
Your Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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