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“superb friendly and spotless”

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IFA Buenaventura Hotel
Ranked #29 of 134 Hotels in Playa del Ingles
GreenLeadersGold level
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“superb friendly and spotless”
Reviewed May 1, 2013

Hotel: It's lovely and clean fantastic

Food : Breakfast really good dinner could be slightly better but good choice, needs air con, staff fantastic

Decor: I'm sure you here this a lot, I realise it is an old hotel but modernisation here and there this could be an excellent hotel.

Staff: Waiters really friendly apart from Antonio in banana bar who ripped me off a few times 1 coke 1 beer 7.60 euros( I always tip anyway)~ apart from that service was really good especially at main pool bar.

Entertainment: Staff during the day done a fantastic job but at night the shows were not good, the little Italian guy was rude at times he should not be in that job. needs some more profesional acts on. and when in meeting bar people on internet and watching tv not listening to band, the band would be better on main stage
.
Charges: Holiday quite a lot and feel free safe in room fridge an ceiling fan or air con should be free of charge in my opinion would make the hotel more attractive to customers.

This is a good hotel and the staff from cleaners to reception to bar staff and restaurant staff make this a hotel I will visit again, fantastically clean hotel.
Staff and cleanliness make this hotel.

Gracias

Room Tip: overlooking family pool
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank maria r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, May 3, 2013
Dear Mrs. Maria R,

Thank you very much for your comments regarding your stay at the Hotel Buenaventura,
We have taken note to transfer their views to the department heads and who value them. Also study the possibility of transferring the duo singing at Bar Meeting to some of the other bars so you can hear and enjoy much better the music
Hope to see you back here in the not too distant future and you can see the improvements made.
Greetings from all the members of the staff who are part of this big family.

We hope to see you soon!!
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Traveler tips help you choose the right room.   Room tips (481)
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English first
Vila Nova de Famalicao, Portugal
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 30, 2013

Been there in 2012. The staff was amazingly nice. Lots of activities all day log, by the pools. The interaction with the guests is always friendly and funny. The hotel is not new, but it's well kept and clean. The corridors are a bit long, but we found some helpful shortcuts. Excellent food and drinks. Had a really nice time!

Room Tip: The rooms don't have AC, but they dont get hot, not even during the day.
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Claudia78_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at IFA Buenaventura Hotel, responded to this review, May 2, 2013
Dear Claudia78,

Nice to read your fantastic comment about the Staff, food, animation etc. For us is very important to hear that you spend lovely holidays with all the members of this big familly.
We all would like to see you here again, so do not doubt to contact us and of course we will make all the possible to keep you a room where you have not to walk so far like this last time.

Greetings from Gran Canaria !!
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Swansea, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 27, 2013

Literally just got home having spent a week at this lovely hotel. The staff are very friendly and accomodating. Only booked bed and breakfast, but upgraded to All Inclusive due to the cost of eating outside of the hotel. Well worth it, food was amazing. Special mention must be made of the Animation team, they were fantastic, starting the day with a walk around the pool shaking hands with everybody! Priceless! The Mama Mia musical they put on was brilliant, they work very hard. Will be going back very very soon. Thank you Buenaventura x

Room Tip: We stayed in 682, no trees blocking view, could have stayed on the third floor but this was over the...
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, May 1, 2013
Dear Linda B,

First of all I would like to thank you for taking the time to write about your nice experience at the Hotel Ifa Buenaventura. We are happy to learn that you liked our food and that you are so happy with our Staff so we hope you will come back to stay with us and enjoy again our wonderful Mamma Mia musical!!!

Best regards,
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2013

This was the 2nd year we have been to this hotel and I am am happy to say that today we have booked again for the 3rd time.

Great hotel, staff are all really friendly, food is brilliant and such a relaxing atmosphere!! And not to mention the animation team who truely work there butts off to entaintain everyone day and night!!

Can't wait for our next visit!!

ROLL ON 10th Aug!!!!!!

  • Stayed September 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Pinkemz1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 26, 2013
Dear Pinkemz1986,

First of all I would like to thank you for taking the time to write a so fantastic review about the hotel. Were are very pleased to learn that you enjoyed the hotel, food and animation. We will pass on your comments to our staff , Thank you very very much

We look forward to your return.

Warm regards,
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Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 14, 2013 via mobile

This is a lovely hotel which is very clean and well kept. (Please ignore any negative reviews- these ppl must be hard to please!)I have been to lots of 4 and 5 star hotels so was worried about the standard of this 3* hotel. Buenaventura could clearly be a 4* hotel.
We were All Inclusive and there was plenty choice for meals & drinks. The animation team work their butts off from AM to PM. Lots of activities for kids and adults. Animation side of hotel is noisy to stay in, but other side was a lot quieter. The Yumbo shopping centre was a 10 min walk away, with the beach and other shopping centers close by.

  • Stayed March 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank Gina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 18, 2013
Dear Gina,

First of all I would like to thank you for taking the time to write a nice review about the hotel. Were are very pleased to learn that you enjoyed the hotel, location, facilities,all inclusive service and the clenless. We will pass on your comments to our staff. Im totally sure they are going to be very happy with your lines.

We look forward to your return.

Warm regards,
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Reykjavík,, Iceland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 13, 2013

My wife and I stayed there for 11 days during easter with our teenage daughter. We've been often to Gran Canaria but this was our first time at this hotel. We went all-inclusive, which we are used to in other hotels also. The hotel is well located and there's a short walk to the beach. The hotel itself is a bit outdated and doubtlessly will be renovated sometime in the next 5 years. The rooms are large, well cleaned, but could do with some renovation. The staff is very friendly and efficient and the service was good. There are two main pools, there is the usual reserving of sunbeds but we were out at 10 o'clock and could reserve some so the situation isn't bad at all.

The restaurant is very efficient and we had no problem getting a table at any time. The method of letting guests themselves bring tableware to their table was new to us but saved time for everyone and made things easier instead of having to wait for staff to get the table ready. The food was just as can be expected, there was ample variety and usually good choice for everyone, and a good selection of fruits and vegetables. Dinner is split into three time slots, which is a good idea, since therefore there are three rush hours instead of one. Seems to work well since we never had to wait for a table at dinner, even though the restaurant is small compared to the number of rooms at the hotel.

The only fault we could mention as AI guests is that the AI service is limited, and for example the main bar at the reception floor is not included. The common areas are also smaller than in many other newer hotels we have stayed at, so fewer sofas in common areas etc. Various good shops in the hotel, however, with a good selection.

There is a professionally run gym in the hotel, which we used quite a lot, which also rents out bikes. They even organized a half-day bicycle tour during our stay and we went with them, a very good service. The animation team was quite busy and similar to what you would expect.

All in all a friendly hotel with a good service, but obviously not the newest in town. Which we knew when we booked so no surprise there.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
5 Thank Dav_B_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 18, 2013
Dear Hotel Buenaventura guest:

Thank you very much for taking your precious time to write a review after your stay at our Hotel,. We would like to thank you for your comments regarding the service of our staff; they will be very happy to read this.
We have taken good note of your comment about the All Inclusive service and we hope that could be changed very soon. We are very happy to know that the rest of your experience among us was delightful and relaxing and we hope that you visit us again in the future, i would personality like to receive you.

We send yu warmest regards from Gran Canaria
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Amsterdam
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 11, 2013

2 adults and a child (11 years old)
February 2013

Rooms - old and out-dated. We got a room at the far end of the wing as I requested for a quiter room. Takes about 10 minutes to walk to the dinning room and lobby.

All-inclusive - food and drinks package. Tasteless buffet spread. You could easily eat out (choice and quality) as restaurants are relatively cheaper than in other european cities. I wasn't too impressed with the selection and quality of their beers, wines and spirits.

Dining rooms were crowded at all times - with long lines. Couldn't easily find a place to sit.Not relaxing at all.

Pools - We used the pools alot. One was definately quiter than the other. Water was cold. No heated pools. Kids had no problem jumping in!

Pool area - People did put out their towels for the best spots before breakfast. Although somebody from the hotel did walk around everyday slipping warning notes under "reserved" towels, nothing else was done to rectify the situation.

Weather was great so lying around the pool was perfect.

All in all we did take our money elsewhere and had a great relaxing holiday experience.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank belle1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 18, 2013
Good morning,

One of the most important things for all the IFA Buenaventura Hotel’s staff members is to receive and analyse the opinions of our hotel guests. We do regret that in your case it seems that we have not been able to come up to your expectations and we are really thankful that you have sent us your commentaries about our hotel, specially the situation of the room and with the restaurant and the long lines.

We accept your opinion without discussing it and we would really like to welcome you again at our hotel in order to be able to show you that day after day we are working on our improvement. In any case, if you come back to Gran Canaria again, please do not hesitate to contact me so that I can greet you personally.

Yours cordially,
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Additional Information about IFA Buenaventura Hotel

Property: IFA Buenaventura Hotel
Address: Calle Ganigo, 6 | Plaza de Ansite, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Playa del Ingles
#4 Green Hotel in Playa del Ingles
#22 Family Hotel in Playa del Ingles
#28 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:3 star — IFA Buenaventura Hotel 3*
Number of rooms: 724
Reservation Options:
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Also Known As:
Ifa Buenaventura Resort
Hotel Ifa Buenaventura
IFA Buenaventura Hotel Playa Del Ingles, Gran Canaria

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