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“ITS A FANTASTIC WINTER ESCAPE!!!”

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IFA Buenaventura Hotel
Ranked #30 of 134 Hotels in Playa del Ingles
GreenLeadersGold level
Reviewed December 5, 2012

We travelled on 17th-24th Nov from Prestwick. would avoid Nov pricewise but it was like summer with the weather 24- 26 degrees with a wee nip in the air at night, take a light cardi . There was no airconditioning so it was ideal temperature for sleeping. The room was great!, We asked for a quiet high up room which we got on the 6th floor- it was huge with a nice setee, loads of storage, tv, hairdrier, safe, nicely decorated and spotlessly clean.The maid fairly earned her money - clean towels and sheets almost every day Customer service was excellent, had a problem with the safe and it was dealt with within 10mins as was our request for extra pillows. Beware the beds are HARD!.The grounds and pool areas were also very well maintained and clean, bar areas well managed with very good waiter service. All staff were extremely pleasant , friendly and courteous and are a credit to this hotel and chain.Small details would take this hotel up to a very good 4 *- tables set out with linen napkins, upgrade the corridors, take the all inclusive up to ALL INCLUSIVE, free safe(although was the cheapest rent weve had in several years)fridge and airconditioning in the bedrooms. These are only suggestions because we had a great restful holiday in this lovely hotel. Animation team were just perfect- friendly but not overly so, motivated , energetic- offered a wide variety of activities, and produced several acceptable evening shows!We paid over the odds due to the time of year but get this hotel all inclusive at a good price, then I would thoroughly recommend it!

Room Tip: Ask for a quiet room high up -the view of the sun going down is spectacular
  • Stayed: November 2012, traveled with family
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1  Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded December 14, 2012

•Good morning,

Thank you very much for sending us your commentaries about your stay at our hotel. It’s a pleasure for us to be remembered back because of good experiences. We assure you that our commitment as workers and employees of the Hotel is always determined and strong.

All the members of our staff are being informed about the commentaries our guests transmit us and on behalf of them we would like to thank you for appreciating their work and services.

We hope to be able to welcome you again on the occasion of your next stay on the island of Gran Canaria.

Cordially yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,555 - 1,561 of 3,201 reviews

Reviewed November 25, 2012

Stayed here for 1 week from 15-22nd Nov.Reception staff very welcoming,animation team hard working and great fun.Food was plentiful,we were half board and managed to fill our boots at breakfast then last til the evening for our meal.Always a good selection.Not keen on queuing, but hey you get what you pay for and we got a good deal. Weather was superb,rooms spacious and clean.very enjoyable stay.

Room Tip: not recommending a room over main pool if you like peace and quiet, we took ear plugs so it was bear...
  • Stayed: November 2012, traveled as a couple
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Thank bondgirl44dd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 30, 2012

•Good morning,

All the members of the large Hotel family would like to thank you for your commentaries about our hotel.

We are very proud to hear that our hotel is being appreciated for its facilities and services.

We do hope that in the future we may continue counting on your loyalty and be able to welcome you again very soon.

Cordially yours,

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Reviewed November 20, 2012

We had a fabulous stay here, real value for money. Food was very good with lots of choices, I would certainly return. Adrian and Mike from the animation team where excellent and entertaining, we really couldn't ask for more. The international shows where Also good.

  • Stayed: November 2012
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4  Thank Wills011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 23, 2012

Dear Wills011,

It is very sutisfaying to here from you that you had nice holidays with us. Thank you for let us know your opinion about the hotel. Hope to see you soon again.

Kind regards,

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Reviewed November 11, 2012

Good location 10 mins walk to beach, great 3 different pool areas, rooms large and pleasant and the whole hotel outside and inside is spotless.Good entertainment in the evenings and days, bar staff pleasant and the all inclusive drinks were good quality,large dining room hardly had to queue for anything even though hotel was full,food was of good quality with enough variety to get you through the week without eating to much of the same thing, this is not a 5 star restaurant it is mass produced all inclusive food and is on par with other all inc food standards, we give the food 3.5 out of 5, would stay again no worries, would be nice to have air con, i can only imagine how hot it is in the summer

  • Stayed: November 2012, traveled as a couple
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2  Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 23, 2012

Dear mark h,

First of all, we would like to thank for taking your time and wrike your comments. It is very important for us to know your opinion, so we can offer a better service in the future. We will pass your comments to our staff and here therefore we would like to express our wishes to meet you again soon.

Kind regards,

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Reviewed November 5, 2012

We stayed at this hotel from the 13-20 October.We arrived quite early,so i already send request for early check-in and quite,nice room.Coz the room was not ready,really early,receptionist offered us free breakfast. :o) After breakfast,room on animation part of hotel was ready,so we were waiting for a quite room.And it had really sense.They gave us big,comfortable room on topflor. Housemade kept our room every day very clean :o) After first view on pools,it is really smaller than from pics,so don´t expect huge complex,,it s only separate on pool area for animation team and classic pool area.But Good idea anyway...What about meal,we had only Breakfast and dinner-waitress were quick,polite,sometimes with smile...:o) Breakfast was every day the same,could be little more variety,but ok.Dinner had good variety every day. To the beach was just 5min by walking.So we were generally very satisfied,facilities for 3 star hotel was perfect. Main cooperation with german Thomas Cook,so everywhere were germans,even front desk preferred german language than english!

Room Tip: Rooms on animation side are loud.
  • Stayed: October 2012, traveled with friends
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Thank zuzana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 8, 2012

Dear zuzana F,

First of all I would like to thank you for taking the time to write a review about the hotel. It is very important for us, receiving your opinion, to improve as team and as a company. Were are very pleased to learn that you enjoyed the hotel, location and facilities and we will pass on your comments to our staff, as well.

We will look forward to your return.

Best regards,

Report response as inappropriate
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Reviewed November 5, 2012

Was at this hotel for one week commencing the 27th october,First impressions it looked well equiped and very big complex.Now the rooms had no air conditioning which is a big no no in gran canaria considering the week we went the temperature was middle 20c at night and 30+c in the day so imagine what it is like mid summer!,We had to rent a fan out at a cost of 15 euros and 10 euro deposit just to give us and the kids sum air.The beds are solid and the sofa bed i would say just about held our 8 year olds weight!,And the only english tv channel on the tv was bbc world news.Views from some balconies overlooking the pools are restricted by palm trees but there is one good point as the rooms are very well cleaned.
Food at this hotel was by far the worst in an all inclusive hotel ive stayed in!,It seemed like i had the same food for breakfast/dinner/tea the choice was very poor.The kids ended up with either a hotdog or a plate of chips from yet again no choice or disliked there own branded food.Cups glasses and plates are chipped so be careful what you pick up.
The pools are both very good for adults and children but are not heated as stated in broucher,and if a terrential 5 minute downpour should happen like it did with us prepare to have the pools out of order for a day due to mud and god knows what else going into it.
Would i go back there again? no id pick a different hotel and one with air con!

  • Stayed: October 2012, traveled with family
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1  Thank AZZFYN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 7, 2012

Good morning Azzfynn,

It is one of the most important tasks for all the IFA Buenaventura Hotel’s staff members to receive and analyse the opinions of our hotel guests. We do regret that in your case it seems that we have not been able to come up to your expectations and we are really thankful that you have sent us your commentaries about our hotel’s all inclusive service and food.

We accept your opinion without discussing it and we would really like to welcome you again at our hotel in order to be able to show you that day after day we are working on our improvement. In any case, if you come back to Gran Canaria again, please do not hesitate to contact me so that I can greet you personally.

Yours cordially,

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Reviewed November 3, 2012 via mobile

Have returned today after a one week break.
Entertainment staff are fab.Drinks measures...fab.Beds awful.Food ok. Cups in the dining room need replacing lots are chipped.Cleanliness very good.No air con!!
I would not return, but then I do not visit a place more than once.
Try it you may like it?

  • Stayed: October 2012
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Thank hansophlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this reviewResponded November 7, 2012

Dear sir Ansophlo,

First of all, thank you for taking your time to write your comments about the Hotel Ifa Buenaventura We will pass on your comments to our management team. Your opinion is very important to us and we constantly look for ways to better our service.

Please do not hesitate to contact me on your next visit to Gran Canaria.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IFA Buenaventura Hotel

Address: Calle Ganigo, 6 | Plaza de Ansite, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Playa del Ingles
#4 Green Hotel in Playa del Ingles
#22 Family Hotel in Playa del Ingles
#28 Romantic Hotel in Playa del Ingles
Price Range: $98 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — IFA Buenaventura Hotel 3*
Number of rooms: 724
Reservation Options:
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Also Known As:
Ifa Buenaventura Resort
Hotel Ifa Buenaventura
IFA Buenaventura Hotel Playa Del Ingles, Gran Canaria

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